The LGV Training Company Reviews 

868
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the instructors and support staff are exceptionally friendly, patient, and thorough, ensuring everyone understands every detail of their professional training. Reviewers consistently praise the highly efficient process and quick response times, making it very easy to schedule tests and complete qualifications without unnecessary stress. However, some customers also noted that communication deteriorated significantly after the initial sign-up phase, leaving them feeling unsupported, frustrated, and abandoned during their journey. A few people additionally described feeling misled by the intermediary company structure and experiencing unhelpful phone interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated support, helpful guidance for theory tests, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, well-organised, and... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

The LGV training company has helped me every step of the way. Explaining everything in detail and what the process entailed. Managed to pass my theory test (multiple choice, hazard perc... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Driving Licence Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(868)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The communication was great checking…

The communication was great checking how I was getting on and I would definitely recommend.

15 August 2025
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Reply from The LGV Training Company

Thank you for your kind words! We’re really pleased to hear you felt supported throughout your training, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Helpful and supportive from the outset

Helpful and supportive from the outset. Genuinely couldn't be more pleased with the whole experience, from start to finish.

8 August 2025
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Reply from The LGV Training Company

Thank you for taking the time to leave us a review. we're glad the team have been helpful & supportive from the start. Congratulations on passing!

Wishing you all the best!

Rated 5 out of 5 stars

Highly recommend

Fantastic service. I opted to go with the LGV Training Company for my C+E license. The process was so simple and everything was organised for me and I was kept informed throughout. I passed all my tests first time.

7 August 2025
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Reply from The LGV Training Company

Thank you for the 5* review. We're glad the team made everything simple and easy for you. Congratulations on passing!

All the best!

Rated 5 out of 5 stars

Great Communication

Very easy to communicate with.
Any questions or comments had been swiftly answered.

7 August 2025
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Reply from The LGV Training Company

Thank you for the 5* review. We're glad the team have provided good communication throughout. Congratulations on passing!

Wishing you all the best!

Rated 1 out of 5 stars

Save your money and go directly with a…

Save your money and go directly with a training school. They just take your money and couldnt care less about you or your career. way overpriced and the school charges around £300 for a retest but this company charges £500.
Reply to LGV Company response: What added services? i paid extra thinking you’d get me into employment but not had a single phone call and almost been a month…

1 August 2025
Unprompted review
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Reply from The LGV Training Company

Thanks for your feedback, and we’re sorry to hear you’re unhappy. We work hard to support our customers throughout their training, and our prices reflect the added services we provide. If you would like to discuss anything further please contact our customer service team on customer.services@thelgvtrainingcompany.co.uk

Rated 5 out of 5 stars

Great service

Great service, booked all courses in line with my availability, always at the end of a phone to help.

29 July 2025
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Reply from The LGV Training Company

Thank you for taking the time to leave us a review. I'm glad the team have provided a great service and have been available when needed. I hope you enjoyed the course!

All the best!

Rated 1 out of 5 stars

Abandon you after your theory

Abandon you after your theory and rob you of anything they can,

There's no price list on their website so they just decide to charge you what they think they can get out of you. It was okay until I'd done my theory, after this they stopped replying to their WhatsApp because they already had their money.

They also hard sold me a course called the NDQ (National driver qualification) I didn't know what this was at the time but they make sure they do it more than 14 days before your test so you can't get your money back after you realise you don't need it. They told me it had been all over the news and was recommended by the DVSA, no one I know has a clue what it is and I can't find anything on it online outside the website, the website doesn't even come up if you Google NDQ. As far I was aware it was also practical skills, but no you do it from home, why it takes almost a month after your test to sit is beyond me.

It's more than 14 days before I'd be doing it but apparently I'm not allowed my £199 back because I'm outside the cooling off period (because they told me I needed it so long ago) that I wasn't even told about. Don't get robbed of your money, go elsewhere

Reply to LGV CO:
The NDQ MAY give you all this extra information but if it takes a month to be put on the course it's relatively useless. It's very expensive for 2 years CPC. My main issue was that I was mislead into purchasing it by one of their team messaging me that I needed to call about something "very important" he said that it was likely to come into force and become mandatory, employers are looking for this (they aren't, they don't know what it is) and some story all over the news about a driver and transport manager getting fired and fined being all over the news (it wasn't) to scare inexperienced drivers into paying for it so far in advance they can't get a refund when the time comes that they realise they never needed it in the first place.

I had to send you an email about being ignored which I titled "Being ignored" don't lie for internet points. It was great until I passed my theory then you only replied to my messages asking for the next thing to be booked, you weren't bothered about my questions in regards to things like what PPE I needed and what happens after the practical in regards to CV writing and jobs.

Update 2: I have had them now claim to trustpilot that the review wasn't about them, although they replied to the experience? And report it as being against trustpilots terms. You have 3 days to do this or your review gets taken down, so I imagine they're trying to take down all the bad reviews

22 September 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for sharing your thoughts. I’d like to clarify that the National Driver Qualification (NDQ) is an optional course designed to give drivers an extra 2 years on their CPC card and cover important practical knowledge that the initial CPC doesn’t include – for example, how to correctly use your tachograph card and comply with driver regulations, therefore it is a product we offer to all customers.

Looking over your file, I can also see that our team has been in regular contact with you throughout your training, offering support and guidance along the way. I’m sorry to hear you feel unhappy with parts of the process, and we’d be happy to discuss your concerns further if you’d like to get in touch.

Rated 5 out of 5 stars

The professionals

The staff really put you at ease they are freindly and professional and know what they are talking about . My instructor was andy he was absolutely brilliant he tells you exactly what your doing right and what you need to brush upon he tells you honestly hes a really professional guy and thanks to him i passed first go thanks to all

15 July 2025
Unprompted review
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Reply from The LGV Training Company

Thanks so much for your kind words! We’re glad Andy and the team made you feel comfortable and supported throughout your training. Huge congratulations on passing first time!
All the best!

Rated 5 out of 5 stars

An all-round good experience

Smoothly run and good lines of communication. Everything arranged for me with clear instructions and contact details. Patient and friendly staff. Nothing was too much trouble and always provided quick and efficient support.

1 July 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for your kind words! We're so pleased to hear that everything ran smoothly and that our team made the process clear and stress-free for you. It's great to know you found the support quick, patient, and friendly.
Wishing you all the best!

Rated 5 out of 5 stars

Super

Super easy to talk too, hassle and stress free process.

24 June 2025
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Reply from The LGV Training Company

Thank you for the 5* review. We're glad the team were easy to talk to and took the stress out of the process for you. Congratulations on passing!

Wishing you all the best!

Rated 5 out of 5 stars

I would like to sincerely thank…

I would like to sincerely thank Antonio, who handled my C+E license file, and my instructor John. I was pleasantly surprised by the level of support and attention they provided throughout the process.
Thanks to John – an outstanding instructor, truly a 10/10 – I passed on my first attempt with confidence. His guidance and patience made all the difference.

If you’re looking to get your HGV licence, I highly recommend getting in touch with Antonio. You’ll be in great hands.

With respect and appreciation,
Lucian Nicolae Cantoreanu!

13 June 2025
Unprompted review
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Reply from The LGV Training Company

Thank you, Lucian! We're delighted to hear about your great experience with Antonio and John—congrats on passing first time! We'll pass on your kind words and wish you all the best!

Rated 5 out of 5 stars

Absolutely brilliant company lets you…

Absolutely brilliant company lets you no what’s going on from start to finish and the person I dealt with nick lake was amazing very informative and very clear at explaining everything that I needed to know

5 June 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for the great feedback! We're so glad you had a smooth experience from start to finish. Nick will be pleased to hear your kind words, we will be sure to let him know.

Wishing you all the best!

Rated 5 out of 5 stars

Really good and helpful experience

Jay was really helpful and knew what I wanted straight away and had my best interests at heart. For me not knowing a lot about truck driving this was worth paying a bit extra to have everything sorted.

5 June 2025
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Reply from The LGV Training Company

Thank you for your kind words! We're so pleased to hear Jay was able to guide you and make the process clear and straightforward, we will be sure to pass this feedback on.

Wishing you all the best!

Rated 5 out of 5 stars

Trouble free experience, thank you

From beginning to me passing, lgv have been there for any questions I've had.
They are great to have on your side to get everything booked in to make it a trouble free experience.
If you need someone to help you through getting your HGV licence then these guys will help you.
Excellent service

5 June 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the great review! We're so glad to hear you had a smooth experience and felt supported throughout your journey. It's our goal to make the process as easy as possible, and we're thrilled we could help you achieve your HGV licence. Congratulations and all the best on the road ahead!

Rated 5 out of 5 stars

Amazing

When looking for a company to do my c1. I stumbled across LGV training company and their competitive prices. I contacted them ans got the ball rolling and it's the best thing I ever did. First I thought it might be a scam (im very wary about these things) but I went through the whole process and throughout it all they kept in contact with me gave me confidence, anything I needed they were there. And the practical element was just as smooth. They did all the booking for me all I had to do was attend. Thsnkyou so much. For everything.

4 June 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for the fantastic review! We’re so pleased to hear you had a smooth and positive experience with us from start to finish. It’s great to know our team was able to support you every step of the way and give you the confidence you needed. Wishing you all the best!

Rated 5 out of 5 stars

Can’t fault these guys at all made the…

Can’t fault these guys at all made the process so much easier for me and sorted everything for me !

1 April 2025
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Reply from The LGV Training Company

Thank you for the feedback. We're glad the team made the process easy for you and you couldn't fault their support.

All the best!

Rated 1 out of 5 stars

They not helping to find a job after you pass

What the company does is get you theory test and practical test booked. Other than that whatever they say it's a lie. I have paid over £3500 for the reason of getting a job straight away after passing all my test. But as soon as i got it all i started getting ignored by the recruting team and end up struggling to get a job. They have got connections with an agency and when I contact them on they behalf they advised me not to leave my current warehouse operative job for an HGV class 1 job for an agency. So basically i have been told a lie and end up struggling to start as a new pass driver. If anyone decide to go with them have this in mind. They will promise you what you want to hear but not everything will be as they say.

1 June 2025
Unprompted review
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Reply from The LGV Training Company

Thank you for your feedback. We're sorry to hear you feel this way. While our core service focuses on supporting candidates through their theory and practical training, we also offer post-test support to help with job opportunities. Our recruitment team has been in touch to assist and continues to be available to help you explore suitable roles. If you would like to discuss anything further please contact our customer service team on customer.services@thelgvtrainingcompany.co.uk

Rated 5 out of 5 stars

I found the course to be very…

I found the course to be very informative Instructor very educated and very engaging for a change actually stayed awake LOL

21 May 2025
Unprompted review
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Reply from The LGV Training Company

Hi Dean,

Thank you for the review. We're glad you found the CPC course informative and engaging and its great to hear you stayed awake! Hopefully we will see you back in a few years when you need to renew your CPC.

All the best!

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