LightStrips Reviews 

No tracking info after 5 working days and have emailed multiple times requesting an update or a refund. No acknowledgement of the emails and still no tracking information. Says they can be contacted 24/7 by phone or email but they have no public telephone number. Incredibly disappointed, I just want my money back for unfulfilled service.

Very happy with my showerlamp that I had ordered. Came in literally 2 days after ordered on the sunday last week and been using it ever since in my bathroom. It's waterproof like it was mentioned on their ad and it works very well so far - will update if anything changes.

I had an issue initially with my address and I literally rang their number on shopify inbox and I spoke to a lovely chap named Adam who corrected it for me on the same minute. Very satisfied and will definitely come back for more.

Scam alert- Don’t waste your money
This company is a scam!! Please do not make the mistake I did and buy from them. I was looking to buy some LED light strips cause I wanted them for my room. I have been wanting them for awhile and I am quite picky with them so when I saw the dreamy lightstrips on the website. I liked them cause they were pretty affordable and looked really nice. I thought this might have been the brand everyone was ordering from cause it said official. But Little did I know I was in for a huge surprise when I never received a tracking update or my ordered product. A huge red flag was that immediately after I ordered I inputted the tracking number into the website but it would keep kicking me out of the website which was really sketchy. I reached out several times saying I never got my tracking details and my order but each week the email I got said that it will arrive shortly. But I should have known that this was their tactic so that the customers will not take actions immediately. They reply pretty quickly and say the same thing each time with some different excuses. I wanted to trust them so I let it slide but soon I noticed the same looping pattern. Even during Christmas times they said it will arrive in 7-12 business days but how can they say that when there are heavy shipping delays?! I tried to be understandable cause they said they were a small business but this is absolutely ridiculous. Even if they are on the other side of the world it should not take this long. It is also been difficult to find their website on Google chrome. It is like they disappeared. Not to mention the reviews?! Not even one person talked about the shipping delays on the website. This company is absolute trash and garbage. The reviews are fake. I can not believe I fell for it. I should have read the trust pilot reviews and have seen the company’s social platforms where there are barely any comments expect for people asking where their orders are.

Decided to give it a go - and honestly came very quickly - maybe because I am based in London, but i ordered on the 24th March and it arrived today, the 26th March via DPD surprisingly (as they did state UPS). They also provided tracking, which was lovely. Order #15627.

The product itself - was the big one lightstrips in the wifi option, just because i wanted it to connect to alexa and it works perfectly - i used their youtube instructions which was helpful.

Overall 10/10 company - will order again, not sure of the other reviews but i like to give a small business a go...

After reading all these reviews I know I got scammed. Order number #15571. Meant to be here early last week. Tracking is useless. Emailed today but probably won't hear back. Will be ringing my bank soon for a charge back if there is no reply.

Exactly same experience as other customers.
No delivery of item, chased multiple times via email, contact us and Instagram.
Terrible customer experience and no item. Do not order it’s a scam.

Complete Scam Never sent product or replied bought it for my nephew at the start of the year still haven’t gotten a refund
Do not buy

Order number 15493
I have sent 14 attempts of communication with staff through 3 different methods, email, number and live chat. They only responded when I demanded a refund. Saying “we lost your package, we sent out a new one” it’s been a month since then and nothing has arrived, demanded ANOTHER refund “your product will arrive by April fourth”
I will still continue to demand a refund, I should’ve read reviews first. Their phone number doesn’t even work either.
I want a refund, if I receive your product you will be sent it back in the packaging it came in.

Update on this review:
I received the package about a year ago or so, but it was nothing as advertised. I ordered 20m of the “Dreamy One LED strips” and what I got was these cheap LED strips made in china that were nothing as advertised, they barely worked, were hard to set up and were extremely low quality. what was advertised was they can display multiple colours at once. I reverse image searched the LED’s they sent me and they were purchased from Temu, and the package itself came from china. I was given a full refund, I asked them for a postal address and they never gave it to me, after 60 days within my consumer rights in Ireland I used them, now they are messaging me saying they “let me keep it for compensation if I change the review”
Thelightstrips have flagged my review as “defamatory” and have messaged me to take my review down or edit it because they are “making amends” and tried to use the fact that they let me keep the product as a way to get me to do what they say, which leads me to believe this is not a business you can trust especially if they can’t take their criticisms on the chin. If you want to improve your business then improve it.
Do not buy from this company.

The product I received was sent very unprofessionally and was faulty when I set it up. 10 months later and I am still waiting for a replacement and now refund. Customer service is disgusting, I would not recommend this.

UPDATED 8/4/25:
I have upgraded review from 1 to 3 stars as eventually I got the correct items, the product is good & working well. Though communication and information on products was poor in my experience. Once I posted my honest reviews on Trustpilot I got a much better response from the company and after a number of miscommunications & sending various items to correct my set up, it is now functioning well. However I would not deal with this company again.
UPDATE 18/2/25: still have not received my order; eventually got a reply from them & was told it would arrive last week, did not arrive. The address they give in London is a "virtual" office & they pay a fee to use this address. They are not based in London. They are based in China. Why not just give a realistic delivery time of +4weeks and responded to communication?
All the "reviews" on their website are positive and I suspect are fake. The positive reviews on Trustpilot are also suspicious.
ORIGINAL REVIEW: Put in an order 2 weeks ago which said it would be delivered in 5-7 days ... I have had no further communication about the order... I have tried to contact Lightstrips numerous times through the webchat, email and instagram, and have had no response at all - I am concerned now this is not a valid company & I will not get my order and have been scammed out of my money

I have ordered from TheLightStrips twice now and I have always received quality products. Both times I ordered "The Dreamy One" and my first set ordered back in 2020 are still running with no issues to this day. I ordered a second set and although I was slightly disappointed that the lights "auto" patterns were not the same, I understand this could be due to a change in LED drivers. Don't let that stop you from ordering though. TheLightStrips company have never let me down so far and their products are worth looking into. Despite my disappointment in the LED driver possibly being changed, I will still return in the future.

Great Company. 2nd time ordering and still the best service. Thanks Joe for the help on my order. 5 stars all round.

Ordered some strips for my room I have been saving money for this I've wanted it for a while and it's been days past the delivery time and I'm getting no information at all about the package - I was told it's going to some "fulfilment team" I have no idea what that is and no one responds at all, I am trying to ask for a refund and I am not getting a reply so I will have to report the charge with my bank.

Edit: Although there wasn't very good communication and it was delayed - Finally got a response from Adam a manager of some kind who fixed the issue and also threw in a complimentary gift.

I ordered 2 the big one light strips thought they would be good for a house party I wish I was the reviews before ordering because they didn't send anything they are a scam I tried to contact them throw email and got nothing tried to message them on there instagrame still nothing I made a report to my bank about the charge to try to get a refund and after I did that I received "led strips" in the mail they were the cheapest looking led strips yoy can think of not to mention when I plugged them in they got super hot really quickly so there definitely a fire hazard not to mention I actually got a burn from there's led strips because they were unprotected with the plastic coat that 99% of led strips have so I accidentally touched a solder point not realising and burnt my finger pretty bad and there's solider points are all over the strip so there hard to not touch I would not recommend at all buying from them and if you do receive anything don't use them even if they have a plasic coat because they heat up really quickly I had them plugged in for 5 minutes and they were already getting to hot to hold comfortably plus side if there a great hand warmer for winter for 5 minutes until they become to hot to touch without hurting your self

To long didn't read: there a scam if you try to contact them they won't reply if yoy get sent anything at all they will be super cheap can burn you badly and are a massive fire hazard
This company needs to be whipped off Google for this

Great selection, in theory an excellent purchase. Paid for faster delivery and then nothing has arrived in 6 weeks. They don't respond to emails, no tracking information provided, have asked multiple times for a refund and have had nothing back. Do NOT use this website, you're just throwing your money away

Update 5th March
Following this review a manager reached out directly and has resolved delivery issue. A new package was sent out with accurate tracking and delivered within the new expected time frame. The wardrobe light strip works flawlessly, sensitive motion sensor and does what is marketed

1 star is way too much ! They will never send you anything, DO NOT BUY ANYTHING FROM THEM ! I will do whatever it's possible to get them closed, I am close to UK, will go on their address, will report scam website to police, write negative review everywhere, this is not supposed to be live ! A bunch of scammers !

Originally ordered a set of led lights and paid for faster delivery. They arrived but at the same time as normal shipping. I asked for a refund and they said they would do it. Now no contact or reply to further follow up. I posted a comment on Instagram asking for them to contact and they have now blocked me.

It has been over a year now since I had ordered and I never received my order and they have ignored all my emails now about a refund. At this point I am tempted to report them as a scam unless I get my money back. I spent over $70-80 for lights that never came. This is DISGUSTING. DO NOT BUY HERE!!!

Fantastic customer service by Adam at LightStrips - Adam resolved my query fully and speedily.

The item is exactly what I ordered, well packaged and no issues.
Thank you 😊

Great light strips for our tv.
Excellent price.
Delivered well packaged.
Would recommend.