The Little Botanical Reviews 366

I ordered a Hoya Kerrii as a gift and it looks just as beautiful as the photos on the website. It was so well packaged. As this is a gift and there is a few days before gifting, I contact Little Botanical for some advice on how to care for it and had a really informative and warm reply from Holly. Thanks for such a lovely online shopping experience. I will be buying from you again.

I wasn't sure how well my order would survive in the post, but was amazed at how well it had been packed.

it arrived so quickly and impressed with the quality and price

I ordered a lovely plant from Little Botanical and absolutely loved the pot. The plant arrived well packaged and in great condition, so no complaints there at all.

There was a £20 minimum spend, so I added plant food and a moss pole to make up the order. When the delivery arrived, the moss pole was missing. I emailed the company but didn’t receive any response. The moss pole did arrive a few days later, but again with no explanation or reply.

I’m unsure whether the moss pole was missed from the original order or always intended to be sent separately. Either way, it feels a bit odd given the minimum spend is framed around sustainability, yet two separate deliveries were made and the lack of communication didn’t help.

Lovely products, but customer service and communication could definitely be improved.

Update: the issue has now been rectified and the missing plant received. I have to say that the plant, now that it's arrived, is absolutely beautiful. It seems to me that the issues faced were primarily caused by DPD through a huge catalogue of errors on their part- including delivering part of the order to the wrong address completely. It was then a nightmare trying to get hold of DPD to arrange for them to retrieve the parcel. So, whilst The Little Botanical are a lovely company with gorgeous plants- they may want to rethink their choice of courier.

Ordering process was easy and one of the plants arrived in good condition. However, can't comment on the other plant from the order as it was missing from the delivery. Not great considering I paid in excess of £50 for that particular plant. To make matters worse, the pot for the missing plant was delivered - so now I have a pot and nothing to put in it! Really disappointed as I was excited to set my plant up when I saw the delivery!

I've emailed customer service, but am not expecting a timely response given previous correspondence has not been responded to.

Beautiful terrarium! So pretty and delivered in good time, beautifully packaged - very pleased with my purchase, it made a great gift 🌱🪴🌿

I have bought before from TLB and the plants are all doing so well. The plants come packaged so carefully and are so healthy. The pots are beautiful. Another great order. I have bought plants from other online shops and they have arrived with soil everywhere and dead leaves. This has never happened with this company and this is now my third order! So pleased.

The plants are great, but the DPD delivery was not. We amended the date via the app, because we were going to be out during the assigned slot, and DPD acknowledged the change. But the driver threw the boxes over our gate anyway. They all got damaged :-(

This is our third Terranium purchased in a short space of time, the delivery, packaging and produce are simply first class.
I love living plants and these items tick every box.

I received my new plant and pot today, which was well packaged in recyclable material. The plant is healthy, strong and watered. And exactly like the photos. I am super happy with both the plant and the pot and would highly recommend this company.

My fragile order arrived well packaged, beautifully presented and with instructions on how to care for the plants included. It’s easy to see how much love and pride is put into this small business. Thank you!

Plants arrived well packaged and in excellent health.

Quick delivery, well packaged, lovely hand written gift card, beautiful condition plant

My family were absolutely delighted with the beautiful orchid planter and lovely pot. Excellent communication and delivery - many thanks.

I bought an orchid as a thank you present for my sister in law. It was beautiful and she was delighted. I will definitely use this company again. Very impressed.

Speedy delivery , exacly as promised.
Easily contactable by phone and very helpful

The Support from Julie and the wonderful plants that arrived was first class. A couple of the plants arrived damaged and were resolved without quibble - really positive experience and will be shopping again

Fantastic customer service from start to finish. Julie went above and beyond to make sure my gift and personalised note were perfect—nothing was too much trouble. I placed my order on the 15th of December and it was delivered by the 17th, which was incredibly impressive. The terrarium itself was beautiful and excellent value for money. Thank you so much for such a smooth and faultless service. I would highly recommend.

From the prompt and fulsome answer to a query about my proposed purchase to the swift ordering and amazing delivery, I was much impressed. On opening I found a large amount of padding had been added to ensure that the transport did not upset the display of our lovely terrarium. It now has pride of place in the house.

Really beautiful terrarium and free gift succulent in a lovely pot. All posted really quickly and packaged well so there was no damage. Very impressed! Will be buying all my friends and family a terrarium for all all their upcoming birthdays!

Healthy beautiful plants, elegant vessels and complements. Second time I buy from them.
Team very efficient and responsive, one item was out of stock by the contact and rearrange fast, received all in time.

And this time a lovely unexpected present!