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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the plants are healthy, vibrant, and often exceed expectations. Many people highlight the excellent packaging, which ensures items arrive in perfect condition, and the efficient delivery service, with orders often arriving quickly. The overall service, from ordering to customer support, is frequently described as superb and helpful. However, some customers experienced issues such as plants arriving with root problems or not looking healthy. A few people also noted discrepancies with their orders, like missing items or receiving plants in pots without drainage holes. Additionally, some reviewers mentioned a lack of dispatch updates or separate deliveries for a single order, which caused minor inconvenience.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the plants for being healthy,... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the speedy... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with the ordering... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service. Wonderful plant so wife was very please... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

Stumbled across this little gem today..I have nothing but praise for the assistant in the shop, she was helpful, enthusiastic and a great asset to your company. Purchased two plants both of which I... See more

Rated 5 out of 5 stars

Large Yukka ordered with grey ceramic pot, arrived as given on confirmation order in pretty fast time, packaged beautifully, top quality plant looks divine in my living room. Will certainly use this c... See more


Company details

  1. Decoration and Interior Design Store
  2. Homewares Shop
  3. Plant Display Store
  4. Pottery shop
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Ordering

Easy ordering, phone number to contact if needed. Plants arrived, well packaged and in perfect condition.

21 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Shelia,

Thanks for the great review, we're so pleased you found the order process easy and are happy with the quality of our plants.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Excellent service

Excellent service
Plants absolutely fantastic at reasonable prices
I will definitely be ordering my plants from these again excellent

22 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thanks for the fab 5 star review, we're so pleased to hear you thought the prices were reasonable and will be ordering from us again!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Excellent plant in a lovely pot.

Just received the box containing the most lovely healthy succulent and tiny book. I am delighted with both. The packing around the book and plant was excellent. I’m absolutely thrilled.

9 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi lesley,

Thank you for the super lovely review, we're so happy to hear you are pleased with you plant and little book.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Top quality

Very impressed with the communication from ordering to receiving and the plants and the packaging were top quality

8 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Tracey,

Thanks for the great 5 star review, we're so pleased to hear you were impressed with every aspect of your order, we hope you enjoy your new greenery.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Absolutely blown away

Absolutely blown away. I ordered a few extra large plants for my husbands birthday. They were packaged really well. No damage from delivery. The Little Botanical is next level quality and their customer service is brilliant. If you have any questions or concerns, reach out to the team. They are super helpful!

3 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Kathryn,

Thank you for the super lovely review. We're so happy your husband was pleased with his Birthday plants. We're always here to assist should you have any queries. We hope you both enjoy your new houseplants.

Many thanks,

Team TLB

Rated 4 out of 5 stars

Plants are lovely and luckily they were…

Plants are lovely and luckily they were well packed as the courier dumped the box on its side outside my front door and didn’t bother to knock to let me know they were delivered. The large box clearly states they are fragile and to be kept upright. The box has obviously been chucked around a bit

2 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Susie,

Thank you for the kind review, we're pleased to hear your plants arrived unscathed despite having a rough journey. We pack them as carefully as possible and try to encourage our courier to keep the boxes upright with our printed boxes but unfortunately they are sometimes a law unto themselves. We are always happy to assist however, should you ever experience any problems.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Boston Fern

Absolutely gorgeous plant and plant pot packaging was brilliant no damages to content and added bonus was on offer what more could you ask for! ordering was easy as well as delivery. Definitely will order again highly recommend.

26 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Lorraine,

Thank you so much for the 5 star review, we're so pleased to hear you are happy with your sale purchase and it arrived in perfect condition.

Many thanks,

Team TLB

Rated 5 out of 5 stars

I’m delighted with this plant

I’m delighted with this plant. It was perfectly packed, much bigger than we imagined, in excellent condition.
Thank you.

24 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Margaret,

Thank you for the fantastic review, we're so happy to hear you are happy with the quality of your plant and the size exceeded your expectations.

Many thanks,

Team TLB

Rated 3 out of 5 stars

The large and extra large plants…

The large and extra large plants arrived looking okay but not the best condition, even after a few days of being unboxed. One of them had brown spots all over the new leaves which then all turned brown / black and fell off. Customer services replied after a week and said this was all normal but it is a bit disappointing to have on display in the kitchen. Hopefully they will look better soon.

18 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Hannah,

Thank you for your review. We're sorry to hear one of the plants had a few spots on some of its leaves. It's not uncommon to lose a few leaves here and there, and although probably alarming just after receipt of the plant, as long as no more appear, this shouldn't affect the health of the plant. The odd marked leaf can be removed at the base if unsightly. Please do get back in contact though if more appear, so we can look in to this further for you.

Many thanks,

Team TLB

Rated 5 out of 5 stars

lovely little plants

I love these little plants. The colour and look of them in the pots was what made me choose this site over others, but I am glad I did as they came really well potted and were well packed up together so they arrived in perfect condition. Would buy from here again.

16 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Laura,

Thank you so much for your lovely review, we're so pleased you love our range and your little plants arrived in perfect condition.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Quick delivery

Quick delivery.
The plant exceed expectations.
Would recommend.

12 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Daniel,

Thanks for the great review, we're so happy your plant was even better than expected and that you would recommend our brand.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Lovely healthy plant

Bought the Monsterra plant as a present. Arrived beautifully packaged and the plant is in a very healthy condition. Pot arrived separately beautifully packaged again and it’s a very nice ceramic pot.
Would use the botanical website again to buy any further plants.

10 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Eileen,

Thank you for the great review, we're so happy you are pleased with your super healthy Monstera and that you like the pot too.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Exceptional!

I ordered a Boston fern at the weekend and it arrived today (Tuesday). Extremely well packaged, and the plant itself is beautiful.

9 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Kirsty,

We're so pleased your order arrived so quickly and that you love your new fern.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beyond Expectations!

Bought a houseplant for my son’s birthday Schefflera Arboricola Green (braided stem) - Large (75-100cm), Belly Basket as his plant had sadly died he video called to show me his present it was exactly like the website picture healthy and vibrant the delivery was super fast and the plant well packaged he was also chuffed with the little complimentary plant so all in all a BIG thank you to The Little Botanical can highly recommend
Thank you
Anne Bolton

5 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Anne,

Thank you so much for your super lovely review, we're so happy to hear your son was chuffed to bits with his plant!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Even though they was issues with…

Even though they was issues with dispatching, they still offered a good service of delivery of the product.
Many thanks.

1 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Khadijah,

Thank you for your kind review and we're glad to hear your order was delivered in a timely fashion.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beautiful terrarium- well packed and…

Beautiful terrarium- well packed and presented so nicely. Highly recommended

28 June 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for the 5 star review, we're so happy to hear you are pleased with your terrarium, we think they're beautiful too!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Lovely Terrarium

Easy to order. The Terrarium looked lovely and was delivered on time
Would recommend this company

24 June 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for your lovely review. We're so glad your terrarium arrived safely and that you'd recommend our small brand.

Many thanks,

Team TLB

Rated 5 out of 5 stars

I have recently received some plants…

I have recently received some plants from this lovely company for my birthday. They have arrived in perfect condition and are really exactly what I hoped for. Thank you so much for your time and care, especially Julie, who has been particularly kind and helpful.

11 June 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for the lovely 5 star review. We're so happy to hear you are pleased with your Birthday plants and Julie was able to assist you with any questions you had.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Easy to order

Easy to order, good value, arrived really quick. I would recommend them.

11 June 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Lesley,

Thanks for the great review. We so happy to hear you found our website easy to use and your plants arrived quickly.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beautiful Plants

Fantastic service and beautiful plants delivered with care straight to my door! The plants look amazing and well packaged to avoid any breakage in transit. Will definitely be using this company again! Thank you LB! 💚

6 June 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Claire,

Thank you for the lovely 5 star review. We're so happy to hear you thought the plants were well packaged and they are looking beautiful in their new home.

Many thanks,

Team TLB

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