The Little Gem Bespoke Jewellery  Reviews 

115
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The Little Gem really is the only jewellers you should be going to. I have had a few pieces with them now and the service I have received is always brilliant and the jewellery is timeless so thank you... See more

Rated 5 out of 5 stars

Great jewellers to find something different. I didnt want a hugely expensive ring and there was so much choice and found the perfent ring. It was resized on the day and they also went the extra... See more

Rated 5 out of 5 stars

A really lovely Little Gem. I visited this shop last year on recommendation and wasn’t disappointed. I had my very old engagement ring made into a beautiful bespoke signet ring and other rings that di... See more

Rated 5 out of 5 stars

Both my mum and I have had items designed and made by James and Lou. I had some stunning sapphire earrings made and my mum remodelled both her engagement and wedding rings and got some new gold ho... See more

Company replied

Company details

  1. Jewellery shop
  2. Jewellery Designer
  3. Jewellery manufacturer
  4. Jewellery Repair Service

Written by the company

Bespoke manufacturing jewellers : jewellery design specialist : The Little Gem is a small family run jewellers tucked away in Sevenoaks, just 25 minutes away by train from London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(115)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

The Little Gem really is the only…

The Little Gem really is the only jewellers you should be going to. I have had a few pieces with them now and the service I have received is always brilliant and the jewellery is timeless so thank you!! My engagement ring is perfect!!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Hghly recommend

Great jewellers to find something different. I didnt want a hugely expensive ring and there was so much choice and found the perfent ring. It was resized on the day and they also went the extra mile with another ring i had an issue wihsuch good old fashioned service..
Also loved not being invited in off the street lkke many jewellers.
Its not all fancy with flash displays big settees and armchairs but a very friendly family business who gets the job done without pressure,
Highly recommend

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Engagement and Wedding Rings, highly recommend....

I was originally recommended this jeweller by a friend when I was looking for an engagement ring, and I couldn’t be more grateful for the suggestion.

From the very first visit, the experience felt personal, relaxed, and genuinely special. The guys took the time to understand exactly what I was looking for, guiding me through the process without any pressure. Their knowledge and attention to detail gave me complete confidence that I was making the right choice and the final ring exceeded all expectations. My wife to be absolutely loves it.

Because of that experience, it was an easy decision for us to return when it came to choosing our wedding rings. Once again, the quality of craftsmanship was exceptional, and the hospitality made the whole process enjoyable rather than stressful. You really feel looked after every step of the way.

If you’re looking for a bespoke jeweller who truly cares about their work and their customers, I wouldn’t hesitate to recommend them. A fantastic experience from start to finish.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

No where else I would go and trust with…

No where else I would go and trust with my sentimental jewellery. From repairs to re sizing these guys have been the best! I have used them for a few years now and everything comes back as good as new, thank you

29 October 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Cara much appreciated.

Rated 1 out of 5 stars

18 carat white gold bracelet connected with silver clasp

Receipt 0485. My 18 carat white gold bracelet got a silver clasp connected. Also the faulty white gold clasp was not returned. I have gone to another jeweller to test the bracelet and the jeweller confirmed my suspicions. Once I complained in writing I only got a threatening phone call by the son of the owner. I also asked for the names so I can complain to the appropriate person & report, but was given only the name of the company. They butchered a very beautiful item and once I complained the son of the shop owner was rude, shouty, unprofessional & threatening. I video taped the incident.

11 February 2026
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

The customer confirmed to us her item was sterling silver, the item also had (no hallmark). The customer stated they wanted to only spend a small amount on the repair. The item was missing a (clasp) & this is why the customer needed the item to be repaired in the first place. We charged the customer £30 to have a new (sterling silver) lobster clasp fitted. This was agreed & accepted by the customer, clearly stating on her repair receipt that had been given.

The customer collected the repair & took the item home very happy. The next day she came into store recording one of our staff members from her phone whilst complaining saying the shop is an utter disgrace. The customer was told to stop recording but continued to do so & wouldn't exit the store.

Very shocking behaviour, for a small issue that could have been re-stored in a civilised manner.

(The customer has kindly left us another review on google based on the same topic stating we have also stolen her item)

We take much pride in the work we do & do not have any reason to steal a customers goods from a repair or an order of any kind. We have a reputation to keep & simply have no interest in lowering ourselves to such standards.

The Little Gem Bespoke Jewellery

Rated 5 out of 5 stars

Went into the Little Gem a few months…Local Family Service

Went into the Little Gem a few months ago wanting ideas for a 40th wedding anniversary gift for my wife James came up a design for a ruby and diamond necklace which is the stone for 40 years married,Both james and his dad Lou have made the white gold ruby and diamond necklace exactly as i wanted and it looks great . How nice is it to find a family business in Sevenoaks that gives a great service with modern designs and i will be back again many thanks to James and Lou regards Sean .

22 December 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Sean for spending the time to leave us some great feedback. All the best, Lou & James

Rated 5 out of 5 stars

Great service

Lovely, friendly and helpful staff who helped me design and then make 6 pairs of cuff links for my club. Great quality! Thank you again

10 December 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

We hope all of your club members enjoyed receiving their cufflinks, thank you very much for the kind feedback.

Rated 5 out of 5 stars

Absolutely incredible service from…

Absolutely incredible service from start to finish. Such a friendly and honest jewellers with a plethora of knowledge. My rings have come back looking brand new! Highly recommend 😊

6 December 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you for your kind feedback Natalie, we wish you all the best for 2026!

Rated 5 out of 5 stars

I'm so happy with my engagement ring

I'm so happy with my engagement ring! The team did an amazing job and made the whole experience really special for my fiancé and I.
The ring is even more beautiful than I imagined, and it feels so special having something made for me.

Would totally recommend to anyone looking for a unique, handcrafted engagement ring. Thanks so much for making this moment really memorable and the ring is incredible. I get complimented everywhere I go!

30 May 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Francesca for your kind words, we wish you both all the best & look forward to seeing you both again in the near future.

Rated 5 out of 5 stars

Small but perfect

Had a wonderful experience at Little Gem’s, my other half, had been to them to have my surprise engagement ring made (they did brilliantly as the ring is marvellous), so, of course they were our first choice for getting our wedding bands made. Great service, wasn’t rushed and Lou & James made sure we were happy. Would not hesitate to recommend this family run jewellers. Thank you

22 April 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Melanie, it was a pleasure to work with you both. We hope to see you again in the near future.

Rated 5 out of 5 stars

Engagement Ring

Lou and James made selecting the engagement ring for my partner completely stress free and put me at ease when i visited the shop to explain the ring i would like, walking me through the whole process. My partner couldn't be happier with the marquise diamond ring. Exemplary service, and we've since come back to have our wedding bands made by them. Couldn't recommend more!

22 January 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you for your review Vito, we really appreciate your amazing feedback.

Rated 5 out of 5 stars

Edwardian engagement ring restoration

My Edwardian engagement ring needed to be restored due the emerald cracking .
Lou and James were very understanding to the sentimentality of the ring to me and did an amazing job of replacing the emerald and building up the shank to give me more years of wear . I am so happy with it and would definitely go back again . Thank you so much 😊

4 March 2025
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank for your kind feedback Gabriella, we hope to see you again soon in the near future.

Rated 5 out of 5 stars

The craftsmanship is brilliant and we can't recommend them enough

Lou and James were great throughout the whole bespoke engagement ring design process. From sourcing different stone options to idea suggestions and helpful experienced advice, the whole experience was enjoyable and the finished ring was better than we ever imagined. The craftsmanship is brilliant and we can't recommend them enough if you are considering have a bespoke engagement ring made.

6 December 2024
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Lewis for your kind words, it was a pleasure working with you.

Rated 5 out of 5 stars

Engagement Ring purchase

I can’t thank Lou and James enough for their help in choosing an engagement ring for my partner. Together they made this daunting process very enjoyable - I never felt pressured to purchase from them and the advice they provided felt very genuine and honest. The design they produced for the ring is nicer than anything I saw elsewhere in shops and online, so we are delighted with the result! We have since been back for resizing which was completed within an hour, amazing service all round. Thank you both

10 July 2024
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you very much Matt for your kind feedback, congratulations on your proposal. We look forward to seeing you again in the near future.

Rated 5 out of 5 stars

Delighted with the bespoke engagement…

Delighted with the bespoke engagement ring that Lou created. The craftsmanship is excellent, but moreover, Lou’s advice on what setting would work best, and what we should prioritise, was extremely helpful. We originally spoke to a much respected, indeed famous, jewellers, and were quite certain we have a better result having spent less with Little Gem.

18 June 2024
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you so much for your kind words Russel, we hope to see you again soon in the near future.

Rated 5 out of 5 stars

Recently purchased His & Her Wedding…

Recently purchased His & Her Wedding rings from The Little Gem and I can't recommend these guys enough! Lou & James (Father & Son) are a great duo with great experience and knowledge in the jewellery industry. As well as that, they are two very likeable and personable human beings! Also quite importantly they are very reasonable and fair when it comes to the price - but that wasn't the only reason we bought from them! I will be back to buy from them in the future for sure.

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Bangle

Really happy with Little Gem, I took my late mother’s rings, watches and necklace which I wouldn’t wear and made a beautiful bangle. Delighted with the design Lou suggested and the finished bangle is better than I imagined.

17 February 2024
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Michelle for your review, it was a pleasure to create such a sentimental piece of jewellery for you. We hope to see you again soon in the near future.

Rated 5 out of 5 stars

Friendly and Helpful

James and Lou were very friendly and helpful and I was able to get the perfect set of earings for my lovely girlfriend.

21 January 2024
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Marc, much appreciated.

Rated 5 out of 5 stars

Outstanding Ring & Service

My Fiancé used little Gem to help create the most beautiful engagment ring. I have had so many compliments and i cannot stop myself looking at it.
I have since been into see them and the service is truely 5 star.

9 December 2023
Unprompted review
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Reply from The Little Gem Bespoke Jewellery

Thank you Amber for your very kind feedback, we hope to see you again soon in the near future.

Rated 5 out of 5 stars

Stunning work with great service

I heard about 'Little Gem' through word of mouth and I was not disappointed. I went to them with an idea of something I wanted made for an engagement ring and they far surpassed any and all of my expectations. From designing the ring to choosing the gem, they gave great advice and support. would highly recommend and we will both be going back for our wedding bands.

9 October 2023
Unprompted review
The Little Gem Bespoke Jewellery  logo

Reply from The Little Gem Bespoke Jewellery

Thank you Aaron for your amazing feedback it was a pleasure to work with you & to create such a stunning piece of jewellery.

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