The Little Red Hut Reviews 71

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their fantastic quality and the love that goes into each item. Many people are delighted with their orders, often describing them as stunning, beautiful, and exceeding expectations, making them perfect for gifts or personal use. The overall service and product value are frequently commended. However, some people were dissatisfied with the delivery service. A few customers reported significant delays in shipping and receiving their orders, with some experiencing non-receipt of items. There were also mentions of poor communication regarding order status and issues with incorrect items or minor quality imperfections like paint coming off or the absence of hanging fixtures.

What people talk about most

Product

Consumers generally express high satisfaction with the products, often praising their quality, artisan feel,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the fantastic quality of... See more

Order

Clients share positive opinions on their orders. Many customers express delight with their purchases,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering & i will definitely order again!! I emailed Becky about a personalised idea i had, she couldn't help enough when designing it and making it happen. When the delivery arrived 6... See more

Rated 5 out of 5 stars

Well I’ve just received my new bespoke sign and once again the quality of it is fantastic. Too blessed to be stressed! I absolutely love everyone of my bespoke signs that i have received and the c... See more

Rated 5 out of 5 stars

We have bought from The Little Red Hut for a couple of years, generally because we love the homemade and super artisan feel to the products. We have two in our home and have sent multiple gifts to fri... See more

Rated 5 out of 5 stars

I ordered my son a martial arts belt display rack for Christmas with personalisation and it’s absolutely stunning! Exactly what I wanted and delivery was fast with excellent customer service. No more... See more


Company details

  1. #63 of 67 best companies in Prints and signs store

Written by the company

We are a family business based in North Wales. We have been providing the nation with the bespoke signs they love since 2013! In our 11 years of trading, we have received a record number of orders for 2023-24. We cannot thank you all enough for your support! We are a small family business and small businesses need you to shop with them more than ever!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Product

Bought a personalised sign for my home. Delivery was fairly quick and product is great quality. Only downside is it could have done with having hangers on the back for the wall.

20 February 2026
Rated 3 out of 5 stars

Could be better

Belt holders look nice however little details such as hanging holes for the wall and belt holding straps would be good when spending over £50 on them

23 February 2026
Unprompted review
The Little Red Hut logo

Reply from The Little Red Hut

Thank you for your feedback - we’re really pleased to hear you like how the belt holders look.

Just to clarify, the product description does note that wall fixtures and belt ties are not included, as many customers prefer to use their own fixing method (some choose cable ties, others ribbon depending on preference).

We aim to keep our products affordable, and these were purchased during a promotion at £18 each - something we feel offers great value.

We were also happy to upgrade your delivery from standard to next-day at no extra cost to yourself, so they arrived in time for your son’s grading - we hope it was a special day.

Becky @thelittleredhut

Rated 5 out of 5 stars

Another fantastic bespoke sign!

Well I’ve just received my new bespoke sign and once again the quality of it is fantastic.
Too blessed to be stressed!
I absolutely love everyone of my bespoke signs that i have received and the customer service on each one has been outstanding with my requests answered each time with prompt replies and help to make my signs just perfect!
Thank You once again for another lovely sign that makes us smile each time we go out to work as our waiter in India kindly told us we are indeed too blessed to be stressed!
Thank Yoh x

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m absolutely over the moon…

I’m absolutely over the moon with my new signs,I ordered custom worded signs and I originally ordered 2 but then asked for another mid order 🙈 nothing was too much to ask,they arrived today and I love them didn’t wait to put them up!cannot recommend enough and I will be back for more orders.Thankyou

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with our new family…

Extremely pleased with our new family sun. Particularly as I asked for the option of a small symbol change to the standard that was important to us as a family, and this was done no questions asked. Thank you! It looks lovely ☺️

23 January 2026
Rated 1 out of 5 stars

It was not great quality

It was not great quality , I could have done better myself, not worth the money

23 January 2026
The Little Red Hut logo

Reply from The Little Red Hut

Hi Maureen,
Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear you were disappointed with your sign.
All of our wooden signs are handmade and personalised to order in our small family workshop, which means each piece is individually created rather than mass-produced. For £12.62, this covers the materials, design, personalisation, production, and packaging of a bespoke item made specifically for you.
That said, we always want our customers to be happy with what they receive, and I’d really appreciate the opportunity to understand what part of the sign you felt wasn’t great quality. If you’d like to contact us directly, we’d be more than happy to look into this for you and see if there’s anything we can do to help.
Kind regards,
Becky
The Little Red Hut

Rated 5 out of 5 stars

INCREDIBLE QUALITY!!!!

I ordered my son a martial arts belt display rack for Christmas with personalisation and it’s absolutely stunning! Exactly what I wanted and delivery was fast with excellent customer service. No more untidy belts everywhere! Perfect gift idea! I have ordered from this company before and always so pleased. The quality and love that goes into each item is outstanding! And I love that it’s a small family run business too! Will always order my personalised items from here!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

We have bought from The Little Red Hut…

We have bought from The Little Red Hut for a couple of years, generally because we love the homemade and super artisan feel to the products. We have two in our home and have sent multiple gifts to friends, all of which, unlike flowers, arrive perfect! The compliments on ours and our gifts are great, but most importantly, they look amazing! Thanks guys, keep up the good work!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service and good quality…

Great service and good quality products. I've bought from The Little Red Hut on more than one occasion and I would 100% buy again. Bought a gift in 2017 and again in 2019. Thank you!

1 November 2025
Unprompted review
Rated 1 out of 5 stars

if you order off this company dont expect your items

paid for a item never received it seen a few reviews of people saying the same

30 October 2025
Unprompted review
The Little Red Hut logo

Reply from The Little Red Hut

Hi,
We’re unable to locate an order under this name or email address. This review appears to relate to an ongoing delivery dispute connected to a different order placed under another name.
If you’re personally connected to an order with us, please provide the order number so we can review the matter against our records.
Kind regards,
Becky

Rated 1 out of 5 stars

AVOID THIS COMPANY

paid for a item 31/10/25 i did put the incorrect postcode but the correct address i informed them of this straight away never received the item never got a refund now the company has blocked me after I posted a comment on the Facebook page saying I wanted my item or my money back rude not helpful at all I wish I would of looked at reviews before ordering seems they have done this to a few people

31 October 2025
Unprompted review
The Little Red Hut logo

Reply from The Little Red Hut

Hi Rebecca,
We would like to clarify what happened for transparency.
Your order was dispatched in October using the delivery details provided at checkout. After dispatch, you contacted us to advise the address was incorrect. Unfortunately, once a parcel is in transit, we’re unable to change the address within the courier’s system. We advised attempting a local parcel shop redirection, which was also unsuccessful.
The courier later marked the parcel as “return to sender” due to the incorrect or incomplete address. However, despite waiting several weeks, the parcel was never returned to us.
As a goodwill gesture, we offered to remake the personalised item at a heavily discounted rate of the original price, as the original order was sent using the address details provided. This offer remained open into the New Year but was declined.
Regarding social media, comments were moderated and accounts were blocked after abusive and repeated posts were made across our platforms, in line with our community guidelines.
We operate as a small, family-run business and, as outlined in our delivery policy, we’re unable to absorb the full cost of remaking personalised items when address details provided at checkout are incorrect.
Kind regards,
Becky

Rated 5 out of 5 stars

Fantastic business

Fantastic business. My item arrived in time, well packaged and just perfect. I'd recommend them 100%.

21 November 2025
Rated 5 out of 5 stars

Beautiful

I have bought from you before this item is beautiful, it makes a stunning addition to our home remembering our gorgeous dogs
Thankyou

21 November 2025

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