If I could give no stars - or better still, negative stars - I would. Order 1450 was purchased on 10/7/25. Countless chasing as nothing received. Constant promises of situation being resolved. T... See more
Company replied
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See what reviewers are saying
Like lots of others, I thought this was a UK-based business in manchester. It is, of course, just another fake website that drop-ships from China. The light fitting i ordered arrived absolutely shatte... See more
Company replied
I placed an order for a beautiful cuddle doll for my great niece’s christening. Nothing has arrived and after reading the reviews it is clear that I have been subject to the same AI generated emails (... See more
Company replied
I purchased what looked to be a Kato Tirrinia wine cooler 'bag' on 6 September. Upon review a day or so later, I was worried that it was from a suspicious site. I received an order confirmation with a... See more
Company replied
1.3
Bad
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
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This is all bogus
This is all bogus. Their website is entirely AI generated and they are not based in the UK as suggested. Cheap mass produced.
26 July 2025
Unprompted review
Reply from Thelivary
Hi Fiona,
Thank you for your feedback. We’re sorry to hear about your concerns regarding our website and product origin. We strive for transparency and quality in all that we offer. Please feel free to contact our customer service if you have any specific questions or need assistance—we’re here to help.
Scam. Avoid!
Placed an order for a Chair Mat a month a go and haven’t received anything. Tried emailing the company with no response. Very disappointing. This service seems to be a scam às others have commented. Avoid.
26 June 2025
Unprompted review
Reply from Thelivary
Hi Natalie,
We're sorry to hear about your experience and the delay with your order. We take this seriously and would like to investigate further. Please contact us at our email so we can review your case and assist you as soon as possible.
Do not order the men's laced loafers
Do not order the men's laced loafers. They took 5 weeks to arrive! When they arrived they look zero like the photos. Cheap cheap cheap knock offs! £42 down the drain. No customer service to get a refund absolute shambles. Wish I could add a picture to show how laughable the shoes they sent are!
23 July 2025
Unprompted review
Reply from Thelivary
Dear David,
Thank you for your feedback – sorry to hear about your disappointing experience. We strive for clear product information and better service. For questions or assistance, please email us anytime. We’re here to help.
Very disappointing experience
Very disappointing experience. I ordered the "Crystal Coffee Mug – CrystalBrew (Purple)" which was advertised as a high-quality crystal mug, but what I received after nearly 3 weeks was a cheap plastic cup with a metal insert. The product looks absolutely nothing like the photos shown on the website.
For £33.90, I expected something much better. This feels like a scam or at the very least false advertising. I’ve contacted customer support with photos and I’m still waiting for a proper resolution.
Would not recommend based on this experience. Be careful before ordering!
22 July 2025
Unprompted review
Reply from Thelivary
Dear Marius,
Thank you for your feedback – we’re sorry your order didn’t meet expectations. We strive for clear product descriptions and quality. For further questions or assistance, please email us anytime. We’re here to help and listen to your concerns.
I have been trying to return items…
I have been trying to return items worth £72 which do not fit
No replies to emails
Phone number does not exsist
Product shipped from China
AVOID
22 July 2025
Unprompted review
Reply from Thelivary
Hi Mrs Fullelove,
Thanks for your feedback – we’re sorry you’re having trouble. Please send us an email with your order details so we can look into your case and help you as best as possible. We’re here to assist you.
Bought and paid for item
Bought and paid for item. Item not delivered and no response to 3 emails sent. Tried phoning but number doesn't exist. Company claims to be in Manchester but checked payment details and it appears to be in Hong Kong, so lies on website. Avoid as obviously a scam.
I have emailed 3 times, filled in your response form and tried phoning. Why ask people to email when you don’t respond but have emailed again for 4 th time but not expecting a response
Tried emailing again as requested and email address no longer exists either so how does someone contact you
24 June 2025
Unprompted review
Reply from Thelivary
Hi Chris,
Thank you for your review – we’re sorry to hear about your experience. We take such feedback seriously. Please contact us via email with your order details so we can investigate and assist you directly.
No item delivered and no response
Confirmation email received and then nothing. No delivery of ordered item. No response to emails and their phone number doesn’t work. As previous one star reviewers have noted, it is very suspicious that all 5 star reviews are left by individuals who have only ever written one review.
All previous responses from the company on here, have urged reviewers to reach out to them by email to try and resolve the matter - I would ask them to respond to the emails I have already sent before posting this standard reply.
16 July 2025
Unprompted review
Reply from Thelivary
Hello,
We’re very sorry to hear about your experience and understand your frustration. We take all concerns seriously and want to help resolve this as quickly as possible. Please check your spam folder for any missed emails, and feel free to contact us again directly so we can assist you promptly.
DO NOT ORDER
DO NOT ORDER - the contact number doesn't work and the company have not responded via email when I've attempted to contact them. Previous customers have had similar experiences. Please be advised to check one star reviews before ordering.
8 July 2025
Unprompted review
Reply from Thelivary
Dear Karen
We’re sorry to hear about your difficulty reaching us. We take customer contact seriously and want to help. Please try emailing us again—we’re here to assist and appreciate your patience.
Scam company
Scam company. Apparently unable to deliver to any address with a property name instead of a number despite the property being built in the 1800s and no problems with delivery for any other company. Scam. Avoid. Just hoping I can get a refund as they have had £300 of my money for lights which I suspect do not even exist!!! Ordered over a week ago and keep receiving bot emails asking me again and again to confirm the house number as the address is incomplete which it is not.
20 June 2025
Unprompted review
Reply from Thelivary
Dear Chloe
Thank you for your review. We’re sorry to hear about the delivery issues and understand your frustration. Please email us directly so we can assist you further with your order. We’re here to help!
Do not order
After placing an order I received an initial confirmation then NOTHING. I sent multiple emails and called the number on the website and no replies. I went through my bank to get a refund and since still nothing from the company
18 June 2025
Unprompted review
Reply from Thelivary
Dear Tom
Thank you for your feedback. We’re sorry for the lack of communication and understand your concerns. Please email us directly so we can look into your order and assist you further. We’re here to help!
CHINESE SCAM company
SCAM! Chinese company. Ordered item nearly 2 weeks ago and it never arrived. No response to e mails
11 June 2025
Unprompted review
Reply from Thelivary
Hi Kirstine,
We're sorry to hear that your order hasn’t arrived and that you haven’t received a response. We take this seriously and want to help. Please contact us at our email so we can review your case and assist you directly.
Reply from Thelivary
Hello Keisha,
Sorry to hear you feel that way. We take all feedback seriously. If you’ve had an issue, feel free to email us so we can take a closer look
Fake / fraud company ??!!
So far - can give this store 1 star and even that’s pushing it. Placed order then nothing. No item received and no response to 3 emails and a phone call to chase this up.
Refunded via my bank. Would avoid this company.
Anyone else noticed that all of the 5 star reviews are from people who have chosen only to review this company? (Alarm bells)
The company is supposedly based in a house - with a mobile number that isn’t in use. Hmmmm
And in response the their reply below - I’ve emailed 3 times so do not feel the need to email again. Also they’ve stated the mobile number on their site isn’t ever answered as they “keep track on discussions” via email only…. Alarm bells are ringing more than this +447575898326 which is supposedly their contact phone number 🤔
6 June 2025
Unprompted review
Reply from Thelivary
Hello Gary,
We’re really sorry to hear about your experience. We want to help—please send us an email so we can look into this for you
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