Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
- #4 of 39 best companies in Firewood supplier
- #1 of 7 best companies in Coal Supplier
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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A top grade reliable service
Promt delivery as previously predicted.
Extremely helpful driver who transported by flat trolley the logs to the other end of the drive. Since when the logs have been stored and as informed the log size was uniform and as predicted sizewise.
Excellent service.
2 July 2025
Reply from The Log Shed
Thank you so much for taking time to write a review. We think very highly of our drivers, and it's always nice to hear our customers do too!
Great Logs and a Great Service!
I switched to The Log Shed some years ago and haven’t regretted it for a moment. All you get is great logs delivered neatly and quickly. I’d show you photos of the dust left at the bottom of the bag, but there’s nothing worth showing!
24 June 2025
delivery quick and efficient
delivery quick and efficient. A rogue bag of damp logs replaced the next day. very efficient and polite service
19 June 2025
Reply from The Log Shed
Thank you Julie - we do take customer care seriously here at The Log Shed, so we are always happy to hear such positive feedback.
Reply from The Log Shed
Thanks Sue! It's always lovely chatting to our customers.
My Oder was delivered on time and…
My Oder was delivered on time and complete. You can’t ask for anything more.
4 June 2025
Reply from The Log Shed
Many thanks for taking the time to review Doug.
Wouldn't go anywhere else for logs
Good price and very short delivery times. Delivered straight to our drive.
10 June 2025
great fast service as always
10 June 2025
Reply from The Log Shed
We like to be speedy Nigel! Many thanks for the review.
Always reliable and helpful
Always reliable and helpful. Been a customer for ten years and they’ve never let me down on service or quality.
4 June 2025
Reply from The Log Shed
Aw Keith, thank you so much for your kind review. Its lovely to hear that our efforts are appreciated.
Reply from The Log Shed
We always try our very best Alex! Thank you so much for your review.
Reply from The Log Shed
Thanks Sue. We always try our best and customer service is important to us.
Reply from The Log Shed
That's such a kind review Mark. Thank you for taking the time to post this.
Efficient, skillful staff and a wonderful service. Fantastic company
The Log Shed have just built us a fabulous garden shed, I hesitate to say "shed" as it's a work of art, I've not seen such a good looking garden structure ever.
They designed it as a "she shed" for my painting and sewing hobbies. It is glass on 3 sides, so, very light and airy. It has substantial hinges and locks and is constructed beautifully. The wood is great quality and the build is meticulously crafted with an eye for detail. We couldn't be more pleased with the result. Many thanks to the guys at the Log Shed, you worked very hard and achieved a great result.
11 June 2025
Unprompted review
A great overall experience
Friendly staff who are easy to talk to, timely delivery and a good product
24 May 2025
Reply from The Log Shed
Thank you so much for your kind review Steve!
Great service
Great service, arrived when scheduled and place in the exact spot we wanted, even though it was difficult to get to. Very impressed. Will order wood chip and logs from The Log Shed again!
23 May 2025
Reply from The Log Shed
Thank you so much for your very kind review Catherine. We really do try our very best and our delivery team are the best!
Reply from The Log Shed
We are so pleased you loved our manure Julie!
Excellent product
Unlike some other suppliers, the logs are perfect size for my wood burner. Very good quality
8 May 2025
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