The London Sock Exchange Reviews 

799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 539 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, mentioning that the socks are extremely comfortable, long-lasting, and feature wonderfully bright, fun designs. People also deeply appreciate the swift delivery service and the beautiful presentation packaging, which collectively makes these charming items completely ideal for thoughtful gifting. Some reviewers were not happy with international shipping, noting significant delivery delays or entirely missing packages around the busy holiday season. Some people also noted that orders occasionally took much longer than expected to arrive, causing considerable frustration when packages failed to show up on time.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality and fun, unique designs. Consumers... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the products as well-made with... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting super quick delivery and... See more

Order

Customers had ambiguous experiences with order, reflecting a distinct split in satisfaction. While many... See more

Service

Customers consistently note positive experiences with service, praising the promptness and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

Very quick delivery despite being sent from overseas. Bought 6 pair and they are all outstanding in every way; colors are bright yet not overwhelming, material is soft, themes are fun and prompt peopl... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more



Company details

  1. #242 of 596 best companies in Clothing Shop
  2. #237 of 372 best companies in Gift shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(799)

522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great socks, great company.

Excellent customer service and great socks. I ordered Freddie Mercury for a huge Queen fan and the Directors ‘clapper’ socks for an elderly family member who is a retired actor. Can’t wait to gift them.

12 May 2026
Rated 1 out of 5 stars

I’ve not received the socks!!

I’ve not received the socks!!! I’ve emailed the Dock Exchange 3 times and have not even had a reply

26 April 2026
The London Sock Exchange logo

Reply from The London Sock Exchange

Hi there,

We’re really sorry to hear this. We completely understand how frustrating it is when you’re waiting on an order and feel you’re not getting any updates.

We have checked our system and we can see that we have replied to each of the emails we’ve received from you, so we’re concerned to hear you haven’t seen our responses. It’s possible our emails may have been filtered into a spam or junk folder, which can occasionally happen.

Please could you check there, or alternatively email us again at hello@thelondonsockexchange.net from another address if possible? We’d really like the chance to look into the delivery and get this resolved for you as quickly as possible.

Thanks so much!

Rated 5 out of 5 stars

Excellent service.

Excellent service.. excellent product. Arrived on time and beautiful quality box. Wishing you success. You deserve it. A lovely idea beautiful product. Adds a new dimension to dad socks!!!! Perfect for gifting xx love love love ❤️ ❤️❤️

24 April 2026
Rated 5 out of 5 stars

Must have for the 007 afficianado!

When you have a 36 year old son who, like me his mom, loves everything James Bond…well the London Sock Exchange 007 series is a must have. The socks arrived to the USA expeditiously & packaged beautifully. And the quality is excellent.

24 April 2026
Rated 5 out of 5 stars

Great

Great! This is my second purchase, the socks are great, wash well, lots of choice too, arrive quickly and are very nicely packaged.

22 April 2026

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