The London Sock Exchange Reviews 

799
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their luxurious feel, durability, and comfort. Many appreciate the wide selection of unique, colourful, and fun designs, with new options frequently appearing. The service is often described as excellent, with swift dispatch, quick delivery, and beautiful packaging making items ideal for gifting. However, some customers also noted significant issues with order fulfillment and delivery, particularly for international shipments. People experienced unexplained delays, lost packages, and a lack of clarity regarding expected arrival times, leading to disappointment for gifts.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality, fun designs, and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and efficient... See more

Order

Reviewers highlight ambiguous aspects of order, with many praising the easy ordering process, prompt... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a recurring quarterly subscription for a while now. Good comms when the payment is due and order can be tracked by various apps. Always a lovely surprise to get three random pairs of socks. T... See more

Rated 5 out of 5 stars

My grandson was thrilled to get these rowing socks! He is a graduating high-school senior and a National Champion rower, too! He is going to college and will continue rowing for his university. He sa... See more

Rated 5 out of 5 stars

Purchased socks as Christmas gifts for rowing coaches & my sons who row. Felt as though they were pricey but when they arrived I realised why - they are excellent quality with a very luxurious feel to... See more

Rated 5 out of 5 stars

Absolutely love my James Bond designed socks. Wore the green DB5 ones to Royal Ascot to colour match my tie and was perfect. So many great compliments. Will definitely be purchasing more



Company details

  1. #242 of 596 best companies in Clothing Shop
  2. #237 of 372 best companies in Gift shop

About The London Sock Exchange

Written by the company

We're an independent British design studio dedicated to making amazing socks, for a reasonable price, and upholding the highest standards in sustainability.

From our studio we conceive exclusive, in-house designs which feel playful, contemporary and full of charm.

We then work with carefully-selected partners and manufacturers to ensure the highest, most ethical standards in crafting our socks. That means every single pair is knitted with 200 needles using triple-certified, sustainably-sourced organic cotton for a finer, stronger finish, and is finished by hand for a seamless fit.

And finally, we work tirelessly to sock it to our customers around the world. Whether it’s through our famous sock subscription, our exclusive giftboxes, or through a simple pair of socks: we promise never to cut corners, and always to make the best possible sock we can for the best possible price. If you'd like to learn more about us, or just want to say hi, then we'd love to hear from you.

Brilliant socks, sustainably made.

Written by the company

We don't have a standalone "sustainability programme". That's because for us, environmental and societal impact is not an afterthought to doing business. Rather, we factor in environmental and societal criteria into every single decision we make as a business. From our long-running sock recycling programme to plastic-free packaging to yarn selection, you can find out more about how we're working as sustainably as possible on our website.

Contact info

Promotion box for The London Sock Exchange

Our bestselling socks

You'll find a selection of our all-time favourites just here.

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(799)

522 reviews in the last 12 months

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Rated 4 out of 5 stars

The socks were great

The socks were great! They were given to my boyfriend as a gift and he loved them. The only thing that was confusing was the delivery. I linked it to my Shop and the entire time it said “retrieving details”. The order arrived perfectly but without any notice or email or notification that it was out for delivery or on its way.

23 February 2026
Rated 1 out of 5 stars

I am very disappointed with my order

I am very disappointed with my purchase. I ordered the Golf giftbox, but after washing them just once, 1 pair was already damaged. Considering the price I paid, I expected much better quality and durability.

I contacted customer service about this issue and even sent a follow-up email, but I never received any response. For a company selling products at this price point, I believe it is reasonable to expect both better product quality and a customer service team that actually helps when problems arise.

Unfortunately, this experience has left me dissatisfied and unlikely to order again.

Update: After the response from The London Sock Exchange, I sent two more emails to customer service. I still haven’t heard anything and haven’t been helped.

2 March 2026
Unprompted review
The London Sock Exchange logo

Reply from The London Sock Exchange

Hello,

We’re really sorry to hear this – that’s certainly not what we’d expect after a first wash, and it does sound like a fault. We completely understand how disappointing that must have been.

We also want to confirm that we respond to all customer emails, particularly when a product issue is raised. If you haven’t seen a reply from us, it’s possible our response may have landed in your spam or junk folder, which does occasionally happen.

Please do email us again at hello@thelondonsockexchange.net with your order details (and, if possible, a photo), and we’ll make sure this is resolved for you straight away with a replacement or refund.

We’d really welcome the chance to put this right – thanks again!

Rated 5 out of 5 stars

Quick response & cutest socks!

First of all, your response to my question via email was soooo quick, thank you for that. The three socks I bought this time was a gift to a very fashion conscious person, the result was an absolute success! He loved all of them. You are a go-to shop when it comes to a small gift for a male friend.

5 February 2026
Rated 5 out of 5 stars

Great quality in itself. Packing could be improved.

It was really good. The quality of the socks were exactly as expected. The designs beautiful. The recipient loved the gift. The only thing I would improve on is the packing materials. I think it was delivered in a soft post bag, with no cushioning, so the thin cardboard of the box the socks came in was slightly bent and creased. I deliberated whether to gift the socks in this creased box or not, as it slightly cheapened the effect of the gift, but in the end I smoothed it out as best I could and did so. So while I’ve still given five stars overall, I’d really recommend working on a sturdier packing option so it arrives pristine.

30 January 2026
Rated 5 out of 5 stars

Coffee & Bike Socks

I recently placed an online order with London Sock Exchange and I’m extremely happy with the experience. The delivery was very fast, the quality is amazing, and the socks look even better in real life than in the pictures. I’ll definitely be ordering again!

26 January 2026

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