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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, empathy, and professionalism during a very difficult time. Many people highlight the gentle and caring approach of the team, making a tragic moment more bearable. The service is frequently described as outstanding, providing a peaceful and dignified farewell for beloved pets in the comfort of their own homes. Consumers appreciate the detailed explanations and the unhurried pace, allowing ample time for goodbyes. Reviewers strongly recommend this service for its compassionate support and the ability to provide a personal and loving final journey for their pets.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff. Customers consistently praise the staff's... See more

Service

Clients share positive opinions on the service. Many reviewers describe the service as respectful, kind, and... See more

Based on these reviews

Rated 5 out of 5 stars

The Loving Vet is a wonderful ‘At-Home Pet Put To Sleep’ service. Jordan, the booking assistant, responded to my first message explaining my dog’s symptoms really sensitively. Bee who came to our hous... See more

Rated 5 out of 5 stars

We booked The loving vet to put our elderly Staffie, Boo to sleep, the service we received from Bee was exceptional, she was so gentle and caring, explaining everything to our family. She made such a... See more

Rated 5 out of 5 stars

Bee was such a lovely kind lady who explained everything before she did it and went at our pace. Rufus passed peacefully with his head on his "Dad's" lap, in his favourite place on the sofa. The... See more

Rated 5 out of 5 stars

It’s the hardest decision to make deciding when to make the call on your beloved dog, it certainly was for me but I can honestly recommend Bee from the Loving Vet she was brilliant at putting us at ea... See more

Rated 5 out of 5 stars

I don’t actually know how to express my gratitude fully in this review! Bee is one of the most caring, compassionate ladies I have ever met not only with us as a family but with my dog. The differe... See more

Rated 5 out of 5 stars

Just want to say if anyone is thinking about home euthanasia for your pets then this is the one to use. From my initial contact with Jorden then the visit from the lovely Bee was everything I wanted f... See more

Rated 5 out of 5 stars

This is a much needed service providing care and compassion and above all understanding at a very difficult time. We are so thankful. Our old Labrador was really frightened of going to the vets after... See more

Rated 5 out of 5 stars

Thankyou to Bee today for the caring, loving and respectful way you helped our beloved dog Spike to cross the rainbow 🌈 bridge. From the minute she arrived everything was explained clearly an... See more

Rated 5 out of 5 stars

We had to make the difficult decision of putting our cat Jess to sleep after 20 years of her being with us. Bee came to our home and was so kind and caring. She explained each step as she was making c... See more

Rated 5 out of 5 stars

I was dreading the visit from the vet but when she arrived it was so peaceful and a very calm procedure. Bee was absolutely wonderful, her compassionate nature shone through to myself and husband and... See more

Rated 5 out of 5 stars

I can’t thank Bee enough for her help with looking after my baby girl Cassie. I had Cassie for 17 years and had to make the hard decision to say goodbye. Bee was amazing, professional, caring and comp... See more

Rated 5 out of 5 stars

It’s always hard making the decision to help your companions on their way, but this was made so much easier for my son and me when we found out about Bee (Bea?) and this amazing service. Our Matty wa... See more

Rated 5 out of 5 stars

On Sunday 1st June in the evening, my elderly cat Mister Kaz took a turn for the worse and I knew I had the make the difficult decision for him to go on his final journey. I contacted Bee at The Lovin... See more

Rated 5 out of 5 stars

Very kind and caring vet. Bee was very sensitive and supportive throughout the process, and prepared us at every stage,we felt there was lots of time to say goodbye to our dog Lola, in a very peacef... See more

Rated 5 out of 5 stars

For such a horrible time, The Loving Pet provided a professional, loving and supportive service. When faced with no help from my own vet and cold, clinical emergency vet options, finding The Loving Ve... See more

Rated 5 out of 5 stars

Possibly the hardest day of my life saying goodbye to my best friend. Bee was extremely comforting and patient throughout. My dog passed with a real sense of peace, it’s a day I’ll never forget. Thank... See more

Rated 5 out of 5 stars

It was one of the hardest decisions we had to make having our Queen Daisy put to sleep. I messaged the Loving Vet and Jordan replied and he went through the process. On the evening of the... See more

Rated 5 out of 5 stars

We had to have our precious girl put in an eternal sleep and we were highly recommended The Loving Vet as we knew we wanted an at-home service. The online booking process with Jordan was simple, conci... See more

Rated 5 out of 5 stars

The two vets were so compassionate and understanding, when we had to say goodbye to our boy, I was so upset I never even got the names but they were amazing

Rated 5 out of 5 stars

Thank you Bee and Jordan for helping our old dog Sam cross the rainbow bridge so peacefully and at home warm in his bed 🐾🌈 As difficult as it was to say goodbye to our boy, the gentle... See more

Rated 5 out of 5 stars

Our 15 yr old family cat Arthur went to sleep today. The Loving Vet were outstanding We never knew there was a service so understanding and caring. Can't thank you enough

Rated 5 out of 5 stars

A very respectful, kind and considerate service was provided today, if you’re in the same unfortunate situation, I would recommend Bee and the team highly. Thank you for your professionalism and kindn... See more

Rated 5 out of 5 stars

When we faced the difficult decision to let our cherished pet rest peacefully, we opted for an in-home service and were pointed towards The Loving Vet. Managing the appointment with Jordan online was... See more


Company details

  1. Emergency veterinarian service
  2. Veterinarian

Written by the company

Mobile at home euthanasia service. We help you with the most difficult part of being a pet owner, helping pets pass away peacefully at home. We offer a patient and dignified passing for your pet and help to put your dog to sleep at home and provide at home cat euthanasia for you in the most compassionate manner. Along with this, we make sure that you are informed and aware at every step of the process. We also look after all aftercare and cremation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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Rated 5 out of 5 stars

Thank you

I want to say thank you to Bee and Jordan we were heartbroken but knew it was time, after being out faithful companion for 12 years for our beautiful Chester to leave us,
We as a family were treated with compassion and Chester as the main man was treated with dignity, care and love,he went very peacefully with the people he loved and who loved him around him. From first point of call to having his ashes returned to us by Louise I cannot fault anything. You are all very special people you made such a sad experience bearable and peaceful. Thank you all,

3 February 2025
Unprompted review
Rated 5 out of 5 stars

It was time to let our 14 year old…

It was time to let our 14 year old chocolate labrador Amber go to rainbow bridge.
She was an anxious old lady, really didn't like the vets. We made a decision to have euthanasia at home for her comfort and a peaceful passing. I found the loving vet. I sent a text message and got a response straight away. We booked for the Wednesday but she was worse on the previous Saturday night. I messaged late at night and again got a response and changed the appointment to Sunday. Jordan and Bee worked around us. The moment I welcomed Bee into our home, it felt right.
I was devasted, as was our 16 year old daughter. Bee didn't rush her, she was gentle, empathetic and supported us through saying goodbye in the kindest way. Amber was calm and slipped away peacefully on our daughter's knee. Bee is genuine and authentic in every way.
Louise brought Amber home friday evening at the time she stated, again working around us. Such care and thought every step of the way.
Thank you to the whole team at the loving vet. We let Amber go on her terms, and that is how it should be. Our furbabies are at the epicentre of everything Bee and her team do, this was apparent throughout 🐾🌈♥️

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Very very kind and professional

Sad situation made 100% better by this service !! Our cat hated having to go vets and travel and stuff so there was no way I wanted her to have to go through it when she was in pain ! The lady came to our house and was really loving and caring and talked us through it all !! And then when it was done and carried our cat out to the lady’s car it was done out with flowers and looked really nice and was an extra special touch ! Thanks so much for all you did

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Time to let go.😥

It was time to let my beautiful 13.75 year old Labrador Mollie go. I contacted The Loving Vet. An appointment was made for a home visit. Bee came and she was so sensitive and professional my girl didn't feel anything and it was so peaceful for her in her own home. Mollie was taken to the car for her last journey surrounded by flowers.
I would recommend this service 100%. Excellent communication and empathy shown throughout the whole emotional experience.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

We contacted Bee shortly after we got a…

We contacted Bee shortly after we got a diagnosis that our Buddy didn't have long to live. We arranged a date and everything was explained to us in a very professional manner. The day itself was made so much easier than expected. Buddy was taken away with such respect and gentleness. You really are a special person to do this kindness to our pets. Thank you.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can’t say enough good things…

I honestly can’t say enough good things about Bee and her assistant Jordan. From the first point of contact to the actual appointment, everything was handled with warmth, humanity and sensitivity. I’m a very experienced owner, so I was prepared for the process, but everything was explained and taken at my own pace. Barclay went, relaxed and peaceful, with a full tum on his favourite rug. What more could I ask? I opted for a private cremation with ashes returned by hand. Price was never the main consideration in my choice, but the value for money for this bespoke service was the best of the options I had researched, including my own vet, who I’ve been with for over 30 years. I’ll be forever grateful, so thankyou Bee. I’m so grateful I found you.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

This was the first time using the loving vet service and it really was first class. The lady vet was so kind and caring. She explained everything and made an unimaginably heart reaching time at the loss of my 16 year old dog a little easier knowing she had been treated with such compassion. First Class Service.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Thank you so much for the service today very empathetic and really loved the attentiveness and how everything wasn't rushed and very well explained ....THANK YOU SO MUCH !! For making a painful experience so much more tolerable for both us and Alfie ❤️..
Honestly to be able to have the benefit of a service like this at home in a familiar environment for Alfie is something I can highly recommend, personal, stress free and something I'll never forget.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Bee

Thank you so so much Bee for your kind and gentle way you dealt with our cat Lenny. You had so much respect for us and made sure we knew exactly what was going to happen right to the end … we are so lost beyond words I can’t find to say how utterly greatful we all our thank you once again for being kind and compassionate in how you dealt with Lenny xxxx

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Both Jordan and Bee provide an extremely professional, helpful and compassionate service.

Bee came the same day to help with putting our beloved dog Alfie to final rest. She was so understanding, patient, gentle and informative at every step.

If you are ever needing this type of home care, I cannot recommend them enough. I would give them more than 5 stars if I could.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Bee was wonderful at such a very sad time.

On a Saturday in October our very elderly cat, Tarka, suddenly became very ill. She was distressed, in pain and very restless. We had known the time was coming as she was an old lady, and we had seen she was becoming frailer, but she had seemed OK, eating drinking etc, until that morning. We knew she was in pain that morning and it was clear the time had come to say goodbye.
Our usual vets, Vets4Pets, isn’t open at a weekend so I tried all the other vets locally. The ones that were open on a Saturday morning told me they were closing soon and suggested that I contact the Emergency Vet service, which I was told is in Clayton Le Dale. My cat was desperate, and I am disabled and can’t drive to Clayton Le Dale, so I was frantically phoning round everywhere. I was told that Cloud9 have a service where they will come to you at home, but when I phoned them I was told the local Cloud9 had closed.
Eventually, after an anxious search, I found The Loving Vet and thank goodness I did. Bee was able to come that afternoon and she was so kind, calm and considerate. If you ever need pet euthanasia (and I hope you don’t) then I absolutely recommend this service.
Bee was so gentle and calm that we were able to help our lovely cat settle a bit and stay calm. Bee gently talked us through everything she was going to do, taking it one step at a time and keeping us informed at every stage so we knew what to expect. She used a sedative first, so after that Tarka was more or less asleep. Bee took it slowly, making sure we were ready for each step, explaining what she was about to do and she was so gentle with her.
Although this has been such an upsetting experience and we are grieving the loss of our lovely pet, we could not have wished for a better ending (since it had to happen) because it was so gentle, calm and respectful. Bee asked us if we wanted some time with Tarka afterwards and she slipped out quietly so we could say our last goodbyes. She didn’t make us feel rushed, she understood our pain and we will always be grateful that she was there when we needed her.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Jordan was absolutely amazing

Jordan was absolutely amazing, she supported the whole family, she was very professional and brilliant with my dog, Jordan is highly recommended, she’s a credit

3 December 2024
Unprompted review
The Loving Vet logo

Reply from The Loving Vet

Hi, it's Bee. Thank you for your lovely words. Jordan is one of my booking assistants you spoke with. We both send you and your family our deepest sympathies.

Rated 2 out of 5 stars

Really disappointing service

Really disappointing service. I can't say anymore as it's so absolutely distressing.
Nearly as distressing as her nasty comments to me

6 September 2024
Unprompted review
The Loving Vet logo

Reply from The Loving Vet

Hi, this is Bee. I'm so sorry this was your experience and that you were disappointed with our service. I was away on annual leave at the time of this incident so it will have been one of my booking assistants you spoke to; I generally do not speak directly to clients prior to an appointment but do expect all my staff to be courteous and considerate at all times. I am sorry that you were unable to get booked in and that our service fell below your expectations. As we are a very busy service we cannot guarantee availability without a booking. I will be speaking to my team about this. Please reach out to my customer service team customerservice@thelovingvet.com if we can further assist you.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Jordan was great replying to my messages, and Bee was amazing when supporting us through the difficult time of losing our beloved dog. Highly recommend this service!

21 October 2024
Unprompted review
The Loving Vet logo

Reply from The Loving Vet

Thank you for leaving a nice review. Our condolences once again.

Rated 5 out of 5 stars

The most amazing service!!

We are so devastated to have said goodbye to our beautiful and adorable little Shih Tzu, Pippa Lillybet.

We have loved her since she chose us before she was eight weeks old and from the day she came home at eight weeks and one day, she’s been a constant source of love and affection. Now, at 13 years and seven months, she let us know she’d had enough and we made the hardest decision of our lives, to let her go but we wanted it to be with dignity and respect.

We researched home euthanasia and came across The Loving Vet. Bee’s website is very personal and respectful and made us feel that we could trust her with a precious fur baby.

From the first contact with Jordan, Bee’s assistant, we knew we’d made the right choice. Jordan was helpful, caring, and responsive. We arranged to have Bee come the next day. She arrived on time and was lovely. She gave us time to let Pippa eat some human chocolate and for her to lie snuggled between her mummy and daddy.

Bee explained the process and gave us time to absorb it all. Pippa had a sedative and got so relaxed that I was able to trim the fur in between her pads so that I could get a paw print 🐾. When we were ready, Bee gave Pippa her ticket to cross the rainbow bridge and she drifted away with our love and tears and thanks surrounding her.

Bee wrapped our sweet girl in a blanket and I carried her out to the car. We couldn’t believe the care and attention to detail that Bee took. In the back of the car was a cosy duvet, a paw print blanket and lots of beautiful flowers. It was such a fitting way to honour a special member of our family and we will be forever grateful to Bee and Jordan for their compassion and kindness.

I cannot recommend The Loving Vet enough.

2 October 2024
Unprompted review
The Loving Vet logo

Reply from The Loving Vet

Thank you for these lovely words. They mean a lot.

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