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At The Luminous Décor, we believe that everyone deserves to have beautiful and functional lighting in their home. That's why we offer a wide variety of lights for every room, style, and budget. Whether you're looking for a new ceiling light for your living room, a wall sconce for your bedroom, or a solar-powered outdoor light for your patio, we have the perfect light for you. We also carry a wide selection of LED lights, kids' night lights, and vintage lights. We're committed to providing our customers with the best possible shopping experience. That's why we offer free shipping on orders over $50, a 100% satisfaction guarantee, and friendly customer service. We're also committed to giving back to our community. For every light that we sell, we donate a portion of the proceeds to a local charity. We believe that lighting can make a big difference in the way a room looks and feels. That's why we're passionate about helping our customers find the perfect lights for their home. Our Mission Our mission is to provide our customers with the best possible selection of lights at the best possible prices. We also want to make sure that our customers have a great shopping experience, which is why we offer free shipping, a 100% satisfaction guarantee, and friendly customer service. Our Vision We envision a world where everyone has beautiful and functional lighting in their home. We want to be the go-to source for lights for people of all budgets and styles. Our Team We're a team of passionate people who are committed to providing our customers with the best possible shopping experience. We're always looking for new ways to improve our products and services, and we're always open to feedback from our customers. Thank you for choosing The Luminous Décor ! We hope you enjoy shopping with us.
300 Raleigh Tavern Lane, North Andover Massachusetts 01845, United States, 02301, Tavern Lane, United States
2.9
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered an item that was "5 to 8 days shipping". It has been nearly three weeks. Item is still showing as "Preparing shipping". I can find no contact phone number for the company. I have reached out to the company twice by e-mail for information and the only response I have received are two requests to review the item and company. Very unsatisfactory.
This company advertises quality merchandise, but what showed up was a ‘Made in China’ set of lamps that require assembly. The lampshades must be unfurled and re/connected to two metal rings for assembly! I contacted the company immediately via email requesting to return this $149.99 item but there’s been no response. The telephone is a non-working number fyi. Very sketchy in my opinion.
Reply from Theluminousdecor
We are writing in response to your recent review regarding your experience with our lamp delivery. Firstly, we want to extend our sincerest apologies for any inconvenience or frustration you may have experienced.
It is unacceptable that we were unable to meet your expectations regarding the delivery of the lamp. We understand the importance of timely and accurate communication, and we are taking immediate steps to address this issue internally to prevent it from happening again in the future.
We want to assure you that your feedback has been taken seriously, and we are committed to improving our communication processes to ensure that all customer inquiries are addressed promptly and effectively.
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