The Luxe Nomad Reviews 

Our experience so far has been wonderful! We've had to make late changes and Jessy was incredibly helpful. She took the time to walk me through changes and solved our issues with ease and very quickly too.

Lyndy Cu was everything that anyone could dream of as a guest experience consultant. Knowledgeable, prompt, courteous and went the extra mile with everything that she did. I cannot speak higher of her service in helping me and my partner arrange our trip to Furano. Thank you, Lyndy!

I had a great experience with this service, they were understanding and gracious to refund our reservation that we cancelled last minute due to the delayed opening of Niseko Ski Resort. We are so grateful to Gracie for her kind and thoughtful correspondence and her help in refunding our money. Thank you, Gracie!

very impressed with excellent service and care provided by Gracie and Jodalene (reservation team and guest service).
They are super helpful.

Had a lovely stay at The Vale, Niseko as a family of four :) Staff were extremely helpful and friendly, with the receptionists giving us great restaurant recommendations. We are currently preparing another trip there for this year's season and Jan, who we communicate with through email in preparation of our trip, is amazing, taking care of our ski lessons and reservations :) Overall great experience with The Luxe Nomad.

Hotel notified us of the delay in the opening of Grand Hirafu Lift Operation, and offered to change our dates. Gracie Acdal was very prompt in getting back to us with regards to our enquiries and eventually helping us with our change. Very appreciative of her prompt help.

Extremely pleased with the warm, welcoming service. Had the pleasure of setting up my friend group's stay at Snow Crystal Nisade with staff member Gizelle Rondero and it made the entire process so much more pleasant and easy. She was friendly and helped us book extracurricular activities such as snowsports lessons and even provided us with a polished outline of our trip itinerary. The service was spectacular.

I would like to express my deepest appreciation for Gracie Acdal from the Reservation Office.
Gracie was, in one word, an angel.

Due to my own booking mistake, my reservation became quite complicated, but Gracie handled everything with remarkable professionalism, patience, and genuine care.
She put in real effort to help me secure the exact room type my family needed, and she guided me through every step with kindness and clarity.

Her communication was fast, thoughtful, and incredibly reassuring.
It was clear that she wasn’t just “doing her job” — she truly cared about finding the best solution for us.
Because of her support, all the stress I had completely disappeared, and I could feel how dedicated she is to her guests.

It’s very rare to meet someone who works with this level of skill, sincerity, and heart.
Thanks to Gracie, our upcoming stay at The Vale Rusutsu already feels special.

Gracie Acdal, thank you from the bottom of my heart.
You are the reason I will happily recommend The Vale Rusutsu to others.

Gracie has been extremely helpful in ensuring that we're well prepared for our stay. From helping to coordinate packages arriving ahead of our stay to keeping us updated on current weather conditions, there isn't much more we could ask for!

Lyndy Chu helped us sort out our reservations she was incredibly helpful really appreciate it!

Great customer service! My request got handled immediately to my full satisfaction. Lyndy Cu was very friendly and helpful to get my inquery sorted out.

Absolutely amazing! Gizelle and team have been wonderful, patient and very helpful in the run up to my family’s year end holiday to Hokkaido. The attentiveness and knowledge shared have helped to give us a sense of assurance that everything will be ready and perfect for the family’s first ski adventure. Really appreciate all the kind assistance rendered and we cannot wait to meet Gizelle and the team in person when we arrive.

Jessica Batubara was the customer service representative who helped me book the perfect accommodation for my honeymoon. She was very helpful in sending a handful of different options in a variety of pricepoints and was so quick and timely in responding to any requests I had. I also requested information about ski/snowboard rentals and she immediately put me in contact with the gear shop they work with to get our bookings confirmed. This was such a fabulous first touchpoint of our trip to Japan and she was so helpful!

Had a great experience with Gizelle. Clear communication and follow up.

I have received a. first rate service from my customer service consultant Lyndy Cu in organising various transportation requirements and lift passes. Lyndy also picked up an error I had initially made on one leg of the transfers and was able to resolve it.

Excellent service provided by both Snow and Gracia with passion. Prompt, preofessional, and competent. One could not have asked for more.

Gizelle was very proactive and attentive.

A big shout out to the very friendly and lovely Ms Jessica Batubara who has helped arrange my booking for a 2 bedroom residence! You have certainly been very helpful and made our holiday plans smoother and sweeter. We are very appreciative of your kind assistance and prompt replies to sort out our room bookings. Here's wishing you Happy Holidays ahead!

This will be my second stay at this hotel, as I had a wonderful experience last year.
I made my reservation quite early this year, and later adjustments were greatly assisted by Jessica.
Overall, this is a truly warm and welcoming hotel.

Gizelle Rondero was a fantastic guest executive helping us throughout with any queries we had and proposing alternatives and finding solutions on many topics related to our stay in Niseko.