The Luxury Bed Company Reviews 

1,007
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are deeply impressed by the stunning design and the truly outstanding quality of the handcrafted beds. People frequently mention that the staff members are exceptionally helpful, professional, and friendly throughout the entire bed selection process. Consumers also appreciate the smooth delivery service, noting that orders often arrive on time and are assembled efficiently. However, some people mentioned experiencing very frustrating delivery delays and prolonged wait times without receiving clear tracking updates. A few reviewers were not happy with unexpected product faults and felt that customer support was unhelpful regarding repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing beds as gorgeous, comfortable, and... See more

Quality

People report positive experiences with quality, highlighting that the materials and craftsmanship exceed... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming from the moment they visit the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that arrivals are prompt,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we have had our bed delivered and installed, just wow wow wow it’s stunningly beautiful. Massive thanks to the 2 guys who delivered and installed it at 6:15am they were exceptional and so resp... See more

Company replied

Rated 5 out of 5 stars

Leanna was absolutely lovely and very helpful throughout the entire bed ordering process. As I had a non-UK size mattress, she worked with me to make sure everything was handled smoothly. I’m really... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury Bed Company We recently ordered two beds from The Luxury Bed Company — my mum and dad chose the King Size Sensatori X, and I ordered the Super King Se... See more

Company replied

Rated 5 out of 5 stars

We’ve had the best experience with TLBC. Starting with our first visit to the showroom where we were greeted by Callum who was very friendly and very knowledgeable, he talked us through the beds and t... See more


Company details

  1. Bed shop

Information provided by various external sources

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,007)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Lily bed with lift up storage

I purchased the kingsize lily bed with under bed storage, it is absolutely beautiful, so luxurious. I opted for the celebration 1000 mattress which is the comfiest bed I’ve ever had. I bought 3 additional mattresses of the same and cannot recommend enough. The staff I dealt with went above and beyond to meet my usual last minute style. Would use again!

3 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Thanks for your five star review Tamsen, we really appreciate you taking the time to leave us a review.

Many thanks
Meg

Rated 5 out of 5 stars

Recieved my bed couple days ago the two…

Recieved my bed couple days ago the two men that fitted the bed were very friendly. The bed fitted perfect in my room it’s absolutely stunning love the how the headboard touches the ceiling its beautiful fabric and the mattress was fab quality too very comfortable bed would highly recommend this company xx

6 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you for leaving us a review Lorraine, we really appreciate your great feedback.

Many thanks
Meg

Rated 5 out of 5 stars

We went in to luxury bed company to…

We went in to luxury bed company to have a browse and ended up buying multiple beds. Megan who served us was extremely friendly & helpful, she was super patient and attentive. Thank you so much for all your help. Your beds are amazing quality and beautiful, we look forward to receiving our order soon.

Salma

9 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for your review Salma, it was great to meet you! We really appreciate you popping down to the showroom.

Many thanks
Meg

Rated 5 out of 5 stars

Joe was fantastic from start to finish…

Joe was fantastic from start to finish his advice and attention to detail throughout our purchase was great. He was very patient when we couldn’t decide on style and colour as there was soo much choice! Thanks Joe Will definitely return again.

6 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Hello The Bowens, amazing words i shall make sure to pass these onto Joe thank you for taking the time to leave us some feed back it is massively appreciated

Rated 5 out of 5 stars

Had several questions to ask before…

Had several questions to ask before placing an order Megan has been really helpful and replied back straight away. Thanks Megan.
Mark

3 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Thanks for your five star review Mark! I'm really glad I could help you with the order.

Many thanks
Meg

Rated 5 out of 5 stars

Exceptional Customer Service

We recieved the most beautiful princess bed for our daughter. Exceptional customer service! We are beyond impressed. And we will definitely be using you guys again in the future. Support small and local businesses!

1 November 2023
Unprompted review
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Reply from The Luxury Bed Company

Thanks so much for your lovely review Danielle. We are so pleased you love your daughters new bed. If you need anything in the future you know where we are.

Many thanks
Meg

Rated 5 out of 5 stars

They always have great discounts and…

They always have great discounts and the quality is superb 👌 this is my second purchase the bed I bought 1st is to die for its amazing and the settee I've just purchased will no doubt be top quality

30 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you for being a loyal returning customer, we love to hear this and as always if you need anything give us a shout :)

Thanks
Leanna

Rated 5 out of 5 stars

Looking forward to receiving are second…

Looking forward to receiving are second bed with these guys. Great service so far. Excellent service on are last order Hoping to have the bed In time for Christmas 🤞🏼

27 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you for your five star review Ashley, we really appreciate you ordering with us again.

Many thanks
Meg

Rated 5 out of 5 stars

I purchased a bed a few weeks ago and…

I purchased a bed a few weeks ago and so far the experience has been great! Everyone that I have dealt with has been friendly and eager to assist with my questions. Leanna has been working with me to get my order finalized and she is very professional and helpful. Can’t wait to get our bed!

25 October 2023
Unprompted review
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Reply from The Luxury Bed Company

We are super excited for you to receive your bed! Thank you so much for sharing your experience and leaving us a review :)

Many thanks
Leanna

Rated 5 out of 5 stars

Just wow 🤩 got my master bedroom bed…

Just wow 🤩 got my master bedroom bed wanted something a bit extra and. Different so many designs and fabrics for choice and the team helped me pick and design my dream bed they just so helpful and know exactly wat was going to look best couldn’t recommend enough.
From start of ordering to delivery so helpful thanks again The luxury bed company

5 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you Debbie, we really appreciate your kind words and can't wait for you to receive your bed for your master bedroom :D

Thanks, Leanna

Rated 5 out of 5 stars

Great company

I had a great experience. Leanna was very professional, friendly and efficient. She is a great credit to the company team.

14 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much i really appreciate your kind words and sharing your experience :)

Thanks again,
Leanna

Rated 5 out of 5 stars

3 new beds

Ordered 3 beds for our new house and couldn't have picked a better company to get them from.
Service is exceptional. Beds are beautiful. Delivered and built with no problems. I am in the process of ordering another bed for my loft space which will be unique headboard and the team are super helpful in making that process stress free. Especially fact I'm based miles away. Highly recommend.

18 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for leaving us a review Laura, its great to hear your feedback! All three of your beds look great.

Many thanks
Meg

Rated 5 out of 5 stars

Showroom visit

We went to have a look around the luxury bed company showroom today and we were really impressed. Showroom was set out really well with different bed designs and colours. Joe showed us around and was really helpful explaining all the different options. Beds themselves are absolutely beautiful and finished to high standard. Defiantly recommend!

17 October 2023
Unprompted review
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Reply from The Luxury Bed Company

Thank you very much for leaving the review, it is much appreciated. I'm glad I could help you around the showroom :)

Joe

Rated 5 out of 5 stars

Highly recommend this bed company!

Thankyou so much to everyone the luxury bed company!
You made my little girls day yesterday!
Would highly recommend to anyone.
Fantastic customer service!

12 October 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

We are so happy your little girl is in love with her bed - thank you so much :)

Many thanks
Leanna

Rated 5 out of 5 stars

Amazing customer service

My oxford mattress arrived today. I am so pleased with how comfortable this mattress is, we went into the showroom in Darlington and spoke to Joe, he was so friendly and helped us find the perfect mattress. Thank you so much 😊

12 October 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thanks for leaving this review Alice, much appreciated!
We're glad you love your mattress!

Rated 5 out of 5 stars

Best bed ever!!

From start to finish TLBC have been amazing!
Brilliant Customer service and the bed is amazing.

We have had a few bad experiences in the past with other bed company’s but TLBC I cannot fault at all.

They have been so helpful (especially Callum) always answered any questions very quickly and the whole process has been so organised!

Highly recommend:-)

11 October 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Hello there,

I hope you are well.

Thank you so much for your review and kind words its much appreciated

Thanks
Callum

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Leanna helped me with my order and was so helpful. I can’t wait to see my daughters face when she gets he first big girl bed!

9 October 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you for your review Emma, I am excited for your little girl :D

Thanks
Leanna

Rated 5 out of 5 stars

TLBC Process

The Luxury Bed Company has been super helpful! I’ve had this bed I’ve wanted saved for a very long time and was waiting for them to begin shipping to the states. Megan has helped the process be super easy and answered all my questions with patience and clarity! I can’t wait to receive my product.

30 September 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much for leaving us a review Jenna! We cannot wait for you to receive your order from us.

Many thanks
Meg

Rated 5 out of 5 stars

Great customer service!

I just ordered my bed from them and needed to make adjustments to the headboard height. Their customer service was so quick with responding to me and they are absolutely amazing. They helped me through the process of ordering correctly and were so kind and professional. Great experience so far. By far the best customer service experience I have had in years. I cannot wait to get my bed!

28 September 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much for sharing your experience with us, we are also happy to help where we can and we cannot wait for you to receive your bed :)

Thanks
Leanna

Rated 5 out of 5 stars

Professional but personal service throughout!

Leanna has gone above and beyond to provide a professional and great service from the start of the order through every single point of contact. I cannot believe how easy she has made it! Highly recommend!!!

28 September 2023
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much Jannine - you have been a pleasure to help and work with! :)

Thanks
Leanna

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