Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
Company replied
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
Company replied
Luxury Closet is the best online store to get quality luxury items. Everything ive purchased hasarrived exactly as described. I live stateside so the duty fees are a little of a hassle, but I guess th... See more
Company replied
Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy , fast , quality
Easy to use website, shipping was instant, item excatly as described and will happily use again
Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , to avoid buyers paying that too. It is what it is but would gain alot more overseas business👍🏼
3 April 2026
Reply from The Luxury Closet
Dear Carl,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Item arrived quickly
Item arrived quickly, in excellent condition and exactly as described.
3 April 2026
Reply from The Luxury Closet
Dear AR,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Remith,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
from bad to good
Returned a parcel that didn't go to well in the begin, took a while but then manager stepped in and manually sorted it out instantly. thanks a got guys and keep up the good work
30 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Myro,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great work
I would like to take a moment to appreciate Bhavya who has been always there to help with the order. It truly made it a seamless experience.
27 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Kavita,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Superb Purchase and satisfied with the…
Superb Purchase and satisfied with the professional services of The Luxury Closet
25 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Bhavya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Highly Recommended!!
Highly Recommended!!
I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs. Their team was always spot on in helping me clear the parcel. The watch is in perfect condition. I think I've found the right seller to shop from.
14 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Kabzinski,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Bad experience
I wore the shoes for only two days, after which the outer sole suddenly detached. Upon inspection, it became clear that the inner layer was old, worn out, and crumbling into a powder-like substance. Additionally, the shoe repair technician informed me that the shoes were very old and that the inner cork material had deteriorated, indicating that the shoes were not in new condition at the time of purchase.
16 March 2026
Reply from The Luxury Closet
Dear Abrar,
I see that our support team has reached out to you and worked to resolve the matter.
We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.
Your feedback means a great deal to us.
Best Wishes,
TLC
The worst platform
The worst platform, team and management. Never will think about it!👎🏻👎🏻👎🏻
13 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Maryam,
We were unable to locate your details in our system based on the information available.
Please contact us at info@theluxurycloset.com with more information about your visit so we can look into what happened. We’ll be happy to review this further.
Best Wishes,
TLC
Unique Items
Luxury Closet has items that I haven't been able to find anywhere else. Good communication and fast delivery to the U.S.
16 March 2026
Reply from The Luxury Closet
Dear Renee,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Cancelled purchase
I payed for a bag then I read all negative reviews and cancelled my purchase because I was scared. I then re- read all reviews and noticed many of them are custom problems related. In my opinion the shop, which clearly stated customs duties are to be payed to courier, hansn't any fault about that and those negative reviews are pretty unfair. Its your responsibility to check how much YOUR COUNTRY charges for imports. I was well aware Italian custom charges 30% of the price (which also includes the shipping cost). That said, after I cancelled my order I was refunded in 2 hours on my account. For this experience I'm giving 5 stars and I am now regretting having cancelled the purchase. If i were theluxurycloset I'd ask trustpilot to delete all negative reviews strictly related to custom duties because they are unfair and nasty. Also, if you return your item , TLC cannot be responsible of refunding you the custom duties you paied! The money was taken by the destination contry Government so you need to ask refund to your custom office. I have been refunded by custom once, when I returned a ring to Japan by proving the item was returned.
19 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Marina,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I recently purchased a pre-owned LV bag…
I recently purchased a pre-owned LV bag from The Luxury Closet. It’s as new as a brand new one. Highly recommend😍
3 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Tanisha,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The experience was surprisingly…
The experience was surprisingly pleasant. The ordered items arrived within three business days and were better than the photos.
16 March 2026
Reply from The Luxury Closet
Dear Kindle,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Asma,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Sian,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Very great service on time delivery and…
Very great service on time delivery and quick response when emailed
6 March 2026
Reply from The Luxury Closet
Dear Shaunda,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The Luxury Closet set an amazing pre loved market industry standard.
I have been shopping with The Luxury Closet since 03/25 and it has been an amazing experience. I am a huge fan of Aspinal of London, one of the best quiet luxury brands on the market and The Luxury Closet has some of the most beautiful pre loved Aspinal products at great prices. But what's amazing of all is the customer service is the best in the industry, I'm here in New York, USA & and a Luxury Closet customer service representative called all the way from Dubai, UAE to make sure I was happy with my latest purchase. They are incredible!
4 March 2026
Reply from The Luxury Closet
Dear Marian,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Highly recommended
I had a really good experience with The Luxury Closet. Buying luxury items online can sometimes feel risky, but their team made the process feel quite reassuring. The item I ordered arrived well packed and exactly as described, which honestly made me feel confident about shopping with them again.
What I appreciated the most was their customer support. Whenever I had a question, the team responded politely and tried their best to help, which made the whole experience feel much more personal rather than just another online purchase.
Overall, if you're someone who loves luxury pieces but also appreciates fair pricing and good service, The Luxury Closet is definitely worth checking out.
11 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Swati,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Why am I being charged a $88 duty…
Why am I being charged a $88 duty payment fee from DHL to have my package delivered 537773 I'm not paying this so I would like a refund nowhere on your website does it state anything about a duty fee this is ridiculous
10 March 2026
Unprompted review
Reply from The Luxury Closet
Dear Charlotte,
I see that our support team has reached out to you and worked to resolve the matter.
We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.
Your feedback means a great deal to us.
Best Wishes,
TLC
Thanks very well packed and described
Thanks very well packed and described. I will be back again
2 March 2026
Reply from The Luxury Closet
Dear Joeli,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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