Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the Luxury Closet team and not only did they respond t... See more
Company replied
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
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Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
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Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
I love everything about this website and the team ❤️❤️❤️ wish you all the success on the future ✨
4 February 2026
Reply from The Luxury Closet
Dear Lola,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Is it Authentic?? Update
I recently purchased a "Gucci" pearl buckle belt that after closer examination I believe is not authentic. I purchased this belt as a replacement for the same belt I purchased through Gucci directly but lost.
I notified Customer Service and am awaiting their response. I want to return it and be refunded for the purchase price. An update as of 2/20/2026 - I have been refunded the purchase price of this item but unfortunately the duty and taxes I am stuck with.
8 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Anne,
Thank you for your feedback.
We offer a lifetime guarantee of the authenticity of all items sold on our platform, and we stand firmly behind it.
Our team was in contact with you to provide further support and clarification regarding your concern, and we understand that the explanation addressed the confusion at the time. However, we did not hear back from you afterwards or receive an update on the review.
If you still require any assistance, please feel free to reconnect with our support team — we remain happy to help.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Sara,
Thank you for your feedback.
We truly regret that we fell short of your expectations with this purchase. We see that your order was delayed by a couple of days, due to Festive Holidays during the end of the year.
We are positive to meet/exceed your expectations with your next purchase.
Best Wishes,
TLC
Worst company ever
Worst company ever , pls don’t deal with them they take your item , resell it and take 90% of the price for them selves .. if you request return you pay for your item again
.. horrible customer service . Returned items shows sign of wear ,,I gave them the items brand new when I request return it’s used condition missing tags .. even if you purchase from them they refuse to resell the item
26 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Emy,
Could you please confirm that you are referring to the correct business? We do not currently have any record of you in our system.
If you have a reference number, kindly share it, and we will be happy to look into this further for you.
Best wishes,
TLC
It was a great and fast reply from Ms Aditya
It was a great and fast reply from Ms. Aditya, who help me to avoid the confusion related to the product, also helped me to avoid the unpleasant experience unintentionally created.
22 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Alena,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Luxury Closet
I admit I was reluctant at first to purchase. But they did not disappoint the product was authentic and shipped pretty quick. I was tooken aback by the tariff I paid but still made out good do to the price ...thankyou LC
8 January 2026
Reply from The Luxury Closet
Dear Ricci,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I am extremely disappointed by my…
I am extremely disappointed by my recent experience. I specifically traveled from Paris to Dubai to deposit my bag at your boutique. This involved a 12-hour flight each way, not counting the hours I had to arrive early at the airport. I’ve invested so much time, money, and efforts.
I stayed exactly 24 hours in Dubai and did not even have time to visit the city, as my sole purpose was to consign my bag with your team. Despite this effort, my bag was rejected due to an inability to authenticate.
I genuinely do not understand why your company encourages clients to consign Hermès bags if your team is not even capable of authenticating and recognizing a genuine Hermès piece.
This experience makes me reluctant to consign other bags in the future, including my Kelly 28 in black crocodile and other pieces. I expected much more professionalism and care given the circumstances and the value of the items involved.
19 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Elise,
We do not accept modified or recoloured items, as this helps keep it fair for buyers and allows us to uphold our lifetime authenticity promise.
We appreciate the effort involved in your visit to Dubai. While the travel details were not shared with us in advance, our support team has been in touch to assist you.
For any future visits, we would be glad to support you more efficiently if travel plans are communicated beforehand, so arrangements can be better aligned with your time.
Best wishes,
TLC
I ordered an Ferragamo Gancini mens…
I ordered an Ferragamo Gancini mens toiletry pouch, black with the engrave G's on it (Black) it's FAKE!!! then I had to pay for some shipping extra fee with DHL to receive my item.... this company is a fraud DO NOT ORDER from them!!!
10 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Anthony,
Our team made attempts to contact you by phone to assist, but we did not receive a response.
We sell only 100% authentic items and offer a lifetime authenticity guarantee on all purchases. Customs and duties are also clearly mentioned on our website and at checkout.
Please reach out to our support team so we can help resolve this.
Best wishes,
TLC
Couldn't be happier
Couldn't be happier. My 1st order. Great price and extremely speedy delivery from Dubai (DHL). Very impressed. Also I appreciated a call from company to let me know there is (and how much) tax to be paid on arrival (which I knew will be the case).
26 December 2025
Reply from The Luxury Closet
Dear Inguna,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Item was sent as described. Fast shipping to the USA. I did have to pay an additional 58 dollars but over was worth it.
Item was sent as described. Fast shipping.
30 December 2025
Reply from The Luxury Closet
Dear Ciara,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Quick and smooth transaction obtaining…
Quick and smooth transaction obtaining my favorite Louis Vuitton shoes from Dubai to Florida, appreciate it thanks!
13 January 2026
Reply from The Luxury Closet
Dear Valentine,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great experience
Quick delivery. Customer service was very helpful to correct my shipping address. Great experience
12 January 2026
Reply from The Luxury Closet
Dear Fang,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
My low rating reflects my overall…
My low rating reflects my overall service experience. Communication was consistently delayed, and responses often required multiple reminders. Issues remained pending for longer than expected, and follow-ups were needed for almost every email to receive an update or action.
This lack of timely communication and resolution did not meet the service standard I expected.
Kind regards,
Wejdan
5 January 2026
Reply from The Luxury Closet
Dear Wejdan,
We trust the matter was resolved to your satisfaction. We regret the delay and appreciate your patience, and we look forward to serving you better in the future.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Abdulaziz,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Highly Recommend
Great first time experience! Love the quality of the shoes. Will buy again from LC
9 January 2026
Reply from The Luxury Closet
Dear Nancy,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Wonderful all around beautiful…
Wonderful all around beautiful service!!!!Thank you so much Evee Shee!!!!💕
9 January 2026
Reply from The Luxury Closet
Dear Evee,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Don't waste time on other sites!
Genuine, same as new and at a reasonable price. Always satisfied when dealing with The Luxury Closet.
9 January 2026
Reply from The Luxury Closet
Dear Frederic,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
very good offers but really disappointed
really good prices, i bought really nice isabel marant shoes for 289 euros, but it ended up costing me 400€ because of the duty. They ended up making me pay 142 euros for just duty which it didn’t say on their website. Really disappointed. I ended up getting my package 10 days after if was supposed to come. After all really good offers until u get charged 142€ for duty.
8 January 2026
Unprompted review
Reply from The Luxury Closet
Dear Naia,
Our team was trying to reach you, but didn't get a response, which limited our ability to help further.
The order was shipped from the UAE to Spain, and delivery was completed within 7 business days, which is standard for international shipping. Please note that customs duties are payable by the customer, as clearly stated on our website and at checkout.
We appreciate your understanding and are glad you liked the item.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Jason,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Really nice deal!
Really nice deal and have been looking for these for a while. Shipping was rather quick considering it was shipped from Dubai and notice for import tariff made it easy to pay.
Overall, a very good experience
Thank you
30 December 2025
Reply from The Luxury Closet
Dear Douglas,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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