The Mac Parts Australia Reviews 

71
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This replacement battery for a fully-spec'd Macbook Pro 15.4" late 2013 model. It arrived quickly, fit perfectly, and runs for hours. I'm delighted! It certainly looks OEM. Two small screw torx(?) scr... See more

Rated 5 out of 5 stars

The Mac Parts did an excellent job with my repair. Top case repair on MacBook Pro, the screen was also replaced. I posted my Mac Pro in from Perth for repair, Mac Parts included the freight in t... See more

Rated 4 out of 5 stars

Extremely happy with the service. We had a miscommunication with timing and I missed a deadline but I most certainly will be using these guys again. Don’t hesitate booking this business. I highly reco... See more

Rated 5 out of 5 stars

The Mac Parts team were fast, reliable and provided great service for me during tricky COVID conditions - plus a free set of Apple-compatible screwdrivers! Very kind, thanks Joe!

Company details

  1. Electronic parts supplier
  2. also in
  3. Computer consultant
  4. Computer repair service
  5. Computer service
  6. Electronics repair shop
  7. IT support and services

Written by the company

Australian Macbook Parts Supplier and Logic Board Repairer. We provide parts, repairs, tools and services for our customer. Kindly visit our website for more info!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.7

All reviews

(71)

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Rated 5 out of 5 stars

Joe is great

Joe is great, very impressed in his service and help.
Will be definitely using Joe again.
Cheers Tom

25 August 2021
Rated 5 out of 5 stars

Fast, kind and reliable

The Mac Parts team were fast, reliable and provided great service for me during tricky COVID conditions - plus a free set of Apple-compatible screwdrivers! Very kind, thanks Joe!

22 August 2021
Rated 5 out of 5 stars

So far so good

So far, so good with the new battery. Should have said in the ad that you send the required tools to change it over with, wouldn't have hesitated buying from Mac Parts. Was tossing up with iFixit that included the tools.

11 June 2021
Rated 5 out of 5 stars

Top Quality Work

The Mac Parts did an excellent job with my repair. Top case repair on MacBook Pro, the screen was also replaced.

I posted my Mac Pro in from Perth for repair, Mac Parts included the freight in the repair price. The return packaging was very professional, my Mac was totally protected.

Strongly recommend!!!

9 April 2021
Unprompted review
Rated 3 out of 5 stars

Great repair if logic board but have…

Great repair if logic board but have had ongoing issues with laptop since repair.

7 April 2021
The Mac Parts Australia logo

Reply from The Mac Parts Australia

Hi Michael.

Thank you for your time to review The Mac Parts Australia.
We provide 90 days standard warranty on our repairs.

Please get in touch with us, we will assess if the issue is related to the repair we performed.

Kind regards
The Mac Parts

Rated 1 out of 5 stars

Consumers Beware

Gave my iMac in for repairs around Christmas last year. I was advised by joe that the logic board needed repairs and that they have ordered the part accordingly. After about a month, I asked for an update. Joe advised that they were still waiting on the part and it was in transit. I asked if they had a tracking number for the delivery and he said No. this is where I got concerned. After another two weeks, I called up and was advised by Joe that the smc chip ordered was wrong. Nearly two months later he then turned around and told me to pick up my computer that they were no longer interested in fixing it???
I did not accept this, raised concerns about if possibly parts were taken from my computer and used on others. How was I to know??? At the start joe advised me that if the computer wasn’t repairable I would be informed accordingly. Now still after 3 months they have not resolved my issue. These guys promise the world and don’t even give you an atlas! I’m now taking this issue up with consumer affairs and if not resolved will end up taking this matter to vcat! Beware people, these guys in my experience are shifty, not ethical nor professional. Think twice maybe three times before dealing with these guys!!!!!!

13 March 2021
Unprompted review
The Mac Parts Australia logo

Reply from The Mac Parts Australia

Hi Mike, thank for your the review.
We are sorry if you were unhappy with your experience. We are known for our exceptional customer service and we regret that we didn’t live up to those expectations here.

We normally charge a diagnostics fee, prior to providing a full quote for the repairs, which you refused to pay before we started working on your non-working iMac.

Despite the incorrect information you provided us (2009 iMac, instead of 2014 iMac), we managed to narrow down the issue to the SMC chip, which is very uncommon to source for the 2014 models. Had we known the correct model in the first instance, we would have already advised you of the complexity of the repair.

We custom ordered the replacement parts and the shipping took longer than expected, due to covid-19 related shipping delays. We have updated you about the shipping and the alternative solution of borrowing a chip from another board.
Further along the repairs, our technician advised that the damage is far more than anticipated, and that logic board replacement is advised, over a repair.

We proposed to you a replacement device, or a return of your device as-is, waiving the diagnostics fee. You refused both solutions, and asked that we replace your non-working device with a working one, without paying anything.

During our last phone call to you, during which we updated you, our staff member had to endure verbal abuse, and racist comments, which we do not tolerate.
This is why we refused to service you further, and asked that you collect your device.

We are professional Mac repairers, working in the industry for more than 15 years, and swapping parts from customer devices is something we never do. We also advised that you have a third party inspect and check for replaced parts in your device, which would alleviate your concerns of parts being taken.

We truly apologise on your bad experience with us and we will strive to do better in the future. All the best!

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