THEMAGIC5 Reviews 1,556

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, highlighting the excellent fit, clear vision, and anti-fog capabilities. Many consumers appreciate the custom-made aspect, noting the comfort and lack of pressure around the eyes. The ordering process is frequently described as easy and efficient, with many people commending the helpful customer service and regular updates. However, some customers also noted issues with delivery times, with orders taking longer than promised. A few people were dissatisfied with the quality, mentioning that the anti-fog didn't work or that the materials felt cheap. Additionally, some reviewers reported difficulties reaching customer service, particularly concerning refunds or significant order issues.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the goggles for their perfect fit, comfort,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the goggles for their... See more

User experience

Consumers find the user experience to be largely positive. Many praise the ease of the entire process,... See more

Order

Customers generally had positive experiences with the ordering process, finding the website well-presented... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Goggles are very minimal with great geometric design. Beautiful lenses and absolutely no fog at all. If leakage happens just tight them a little more, but because they are custom made you don't feel t... See more

Rated 5 out of 5 stars

Although I had initial issues with the scan due to Phone issues. The final product was great My last magic 5 goggles are still going strong Indoor ones lasted 3 years Outdoor ones I'm s... See more

Rated 5 out of 5 stars

Even though there was an initial fitting issue, the Magic 5 team contacted me quickly, adjusted the scan data, and shipped new goggles that fit perfectly. All of this was done without any additional c... See more

Rated 5 out of 5 stars

Great delivery time, easy purchase online. Most of all, the product delivers what it promises! Goggles were perfectly designed to my facial frame. It fits perfectly! Clear vision in and out of water a... See more


Company details

Information provided by various external sources

THEMAGIC5 has reinvented the swimming goggle. THEMAGIC5 swim goggles fit perfectly. They are comfortable to wear and prevent water leakage | Custom fitted to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 7% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

best fitting swim goggles

I've been wearing these goggles
for a couple of years and have found them to be the best fitting. Most brand goggles make major marks around my eyes. The custom fit of these is true to the advertising and don't require to be very tight.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Simple Process for Custom Goggles

The purchasing and scanning process was quick and easy. Regular updates let you know where your order is in the process which is nice. The goggles come with a nice case to keep them in good shape. I wore the indoor pair for the first time yesterday and really liked them. No issues at all. Looking forward to testing out the outdoor goggles when I can get to some open water training.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, easy to scan, especially on my second purchase. They kept my first scan on file so the new pair went into production right away.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS PROCESS AND PRODUCT - SUPERB GOGGLES

Excellent process to place order and get fitted. Clear communication as to exaclty what the process was and when I should expect to receive my goggles. When the goggles arrived, they are superb - clear vision, fantastic fit and no fogging up.

Thanks Magic5 - I have just placed an order for another pair!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

The best fit ever!

Great goggles and great customer service. I never knew goggles could be so comfortable. I’ve been a swimmer all my life and for the first time, it feels like I’m not even wearing them. I needed help with the fit and Niklas was right there to quickly help me solve my problem.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had pool and open water googles

I’ve had pool and open water googles. I’ve shared experience with other swimmers of which at least two are using magic5 now. The googles fit perfect and gives a clean and clear sight in water

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I have lost my previous magic5 in a…

I have lost my previous magic5 in a hotel . A plus would be if you could engrave my name on it. But ordering a new one is a real pleasure as you kept my scan.
I can’t wait for the delivery.
I would love to get the outdoor one. Maybe next year.
Nicolas

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great goggles and company

We had a little issue with one of the pairs of goggles we ordered and this company stood behind their product completely. My son says the goggles fit really well and he doesn’t need to wear them tightly to prevent leaking like he has with other goggles.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Fit

I must say the Goggles fit really nicely and I have no pain, which I experience with other goggles.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Again, again and all over again

If I remember correctly, this is the 4th pair of goggles which I ordered with you. As I am a long distance swimmer, almost daily, I truly find them very well suited for my needs. They fit, fogging occurs when worn & tired - after about an eight months period - and I do not look like an owl coming out of the water after 90 minutes of swimming.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor finish and fog issue

Bought a pair for my daughter. The face measuring app was tedious and didn't work the first couple of times we did it.
On receiving the goggles you could see where the gasket had been cut, presumably with a hot wire but was a very rough finish and had a piece of rubber hanging off that I had to remove myself. My daughter was initially reluctant to tell me as she knew I would be disappointed with what was an expensive and time consuming purchase but they fogged almost straight away and continued to be a problem so much so that she switched back to her £30 Speedos.
Ultimately very disappointed and will definitely not be buying again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been using TheMagic5 googles for 10 years…

I have been using TheMagic5 googles since the inception, And I have not used any other googles. I have for cloudy days, sunny, indoor and outdoor and see.
As you are getting older your face changes and you have to buy a new one googles, but the antifog works very very good. Today I have bought my tenth ! Awesome product

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Been using the for a year

Been using the for a year. No leaks, no fog... Just perfect. The only slight issue is the nose bridge, its quite easy to snap... But I emailed them and the sent me more, no dramas.. would buy again, but I may never need to!

29 November 2025
Unprompted review

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