THE MARKET - Daily Online Classic Car Auctions Reviews 

655
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have sold a couple of cars through these guys and I must say that the experience has been very positive. The staff are very knowledgeable about what they do and give you confidence that the car wil... See more

Rated 5 out of 5 stars

Second time I've used The Market and I am very impressed. The photography was outstanding, the service smooth and all hiccups and admin dealt with quickly and fully. The auction itself worked well, pl... See more

Rated 5 out of 5 stars

I recently purchased a Jaguar XJ8 through The Market and had an excellent experience from start to finish. The whole process was professional, straightforward and well organised. Communication... See more

Rated 5 out of 5 stars

This is the first Trustpilot review I've ever written. I'd like to thank Mark Livesey for sticking with us when circumstances beyond Bonhams' strict control left us without a buyer post auction. Mark... See more

Company replied

Company details

  1. Car Auction

Written by the company

The best way to buy or sell your classic or collectable car. We run online classic car auctions every day - 24/7/365. No buyers fees, and anti-sniping technology. With a 90%+ sell-through rate, we remain the UK benchmark for transparency, honesty, speed and ease in a highly competitive marketplace. We hold the industry-leading Trustpilot ranking for the sixth year running. As the UK's FIRST dedicated digital classic car auction platform, selling over 7000 classic and collectable cars worth £115m since 2017.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

655 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(655)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy seller

Good care and attention to the sales process. Concierge service expensive but well worth the money. Good price achieved. painless experience

3 January 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Great and very efficient service

Great and very efficient service. The entire process is designed to make it a pleasurable experience from start to finish.

2 November 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

A happy seller

When looking to sell my car I happened upon the Bonhams marketplace web site, and knowing Bonhams was a respected auction house decided to give it a go. Right from my first enquiry I found the staff to be very friendly, knowledgable and helpful and I decided that this was the place to sell my car. A photographer came and took numerous photos of the car as well as some videos and what he submitted was well worth the £150 it cost me. I provided a short draught on the car but the description written by Bonhams put mine to shame and was a real in-depth report which highlighted both the good and the bad. The car was eventually sold and I was happy with the result. The fees charged were very reasonable and I would have no hesitation in recommending this web site to others.

8 October 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Aston Martin was exactly as is was…

Aston Martin was exactly as is was described had not seen the car in the flesh but trusted the description and was extremely happy when picking the car up.
Great service

8 March 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Great

I was very happy with the service provided for the Bonhams Auction in Beaulieu and the service provided by Bonhams @ the marketplace.

The writeup given for my vehicle was amazing!

13 October 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thanks, we're really proud of our journalists.

Rated 5 out of 5 stars

Selling my Classic car was not an easy decision…

Selling my Classic car was not an easy decision to make, however the Bonham's team made the entire process as seamless and painless as possible. The amazing write up and images they took of the vehicle really helped to show potential buyers the true beauty of my vehicle and as a result to my delight, there was a auction fight at the eleventh hour, resulting in her achieving a fantastic price at the close of the auction. Having been recommended myself to Bonham’s, likewise I would not hesitate in using their services again or in fact recommending them to anyone else.

29 September 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Top notch

Totally seamless process that produced a great result. Thankyou The Market - so much better than running the gauntlet of Auto Trader - result in just a few days, I didn't have to do viewings, and the net price was comparable.

14 October 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Amazing service from start to finish.

Amazing service from start to finish.
I can’t recommend higher than five stars but I would if I could!
I have bought a couple of vehicles through The Market and also sold one. The process is so straight forward and the description of the vehicles are first class.

15 September 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 1 out of 5 stars

They sell cars they don't have titles to

Bought another car, you'd think I'd learn from my previous experience. It was purchased on July 20th, I still don't have a title. Caroline Cassini has been asked multiple times when I'll receive a title and refuses to even acknowledge the question. Why is Bonhams selling cars when they don't have the titles?

21 September 2022
Unprompted review
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Reply from THE MARKET - Daily Online Classic Car Auctions

We are sorry that there is a delay getting you the title documents. They have been on order for some time, but the issuing authority is telling us there are delays. Please accept our sincere apologies.

Rated 5 out of 5 stars

The Market by Bonhams. I recently sent my Ferrari 308GTBi to…

I recently sent my Ferrari 308GTBi to this dealer for auction. It did reach all of my expectations. The service was second to none, from start to finish and needless to say the price achieved was far above what I expected to realise. The whole package was professional in all aspects, and I would have no hesitation in recommending them to any prospective seller.
Mark Stainthorpe.

26 August 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Very professional service

Very professional service , straightforward to the point no hidden costs . Would highly recommend

16 August 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Excellent service…

This is the second car that I have sold via The Market and both times were a good experience. Very professional.

4 August 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Great service from all at Bonhams

Great service from all at Bonhams, this is the second car that they have sold for me, easy sale, no hassle.
Many thanks
Andrew.

29 July 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 2 out of 5 stars

90+ days to receive title.

Bonhams has a nice, clean website, pretty interface, and straightforward bidding process. I was excited to win my car when I got it. The car was a bit of a project, but I expected that from the beginning, as I was buying as-is, from an aging collection.

What I did not expect was IT TOOK MORE THAN 90 DAYS to receive a title from the company. A car with out a title is USELESS. Likely, in all states this is ILLEGAL behavior from a dealer, and shouldn't be tolerated by anyone. Buyers beware, if you use this service it might be 90+ days you won't be able to legally register or drive a car in the state that you buy it in, or sell it if you intend to rent or flip.

The condition of the car is a case-by-case basis, and as a buyer, I understand that. The excuse "Title is in transit" is no excuse to have to wait an absurd amount of time. I hope they improve their titling department in the future. I would be wary of using this site from now on.

22 July 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

We are so sorry for the delay. We are awaiting the issuing authority to send out the documents, but they advise us there is a delay in the process. We will get them to you as soon as possible.

Rated 4 out of 5 stars

Excellent format at Bonhams the Market

Excellent format at Bonhams the Market. Real advantage with prospects able to view cars in the concierge service. Photography was exceptional and the 'narrative' comprehensive. 'Client Service' was really good, although the popularity of the auction house meant occasional losses in communication. But I'd certainly recommend BTM to owners of interesting or specialised vehicles.

6 July 2022
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using The Market, we really appreciate your custom.

Rated 2 out of 5 stars

Bentley Arnage LeMans

They put up a Bentley Arnage LeMans for auction. They state that they have not tried to start the car and therefore don't know if it is functional.
Fact is that in their posted picture no. 14 the rev counter shows idling RPM and the dash lights are lit.
What are they hiding? How can you trust this company?

29 June 2022
Unprompted review
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for bringing this to our attention Johann. The text should have read: "we haven't tried to drive the car", NOT "we haven't tried to start the car". We are sorry for this error. Of course we are not hiding the fact that the car actually starts and runs - which is a good thing surely?! You can trust our company because we have sold over 3000 cars worth over €100m in the past 6 years, we have the rating of 'Excellent' on TrustPilot and are owned by Bonhams, who have been worldwide respected auctioneers for 230 years!

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