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ThemeGrill Reviews 252

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TrustScore 5 out of 5

4.9

Web designer
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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent support and very fast responses, highlighting the team's professionalism and helpfulness in resolving issues quickly. Many appreciate the staff's patience and understanding, even for those using free versions of their products. The service is frequently described as excellent, with people noting the efficiency and ease of their overall experience, especially with website deployment and customization. However, some customers also noted that response times could vary, and occasionally, it took several emails for their problems to be fully understood. A few other people also felt that their inquiries via live chat went unanswered after an initial reply.

What people talk about most

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, helpfulness,... See more

Website

Clients share positive opinions on website, with many reviewers praising the ease of use and customization... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick and helpful support they... See more

Service

Users describe positive interactions with service, highlighting excellent and fast customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With these guys a number of years now and I haven't been let down yet! FIVE STARS Resurrected this WordPress template package after at least ten years - my subscription still honored by themeg... See more

Rated 5 out of 5 stars

Samir and his team really helped us out of a difficult situation we faced with our theme. It’s the first time I’ve received such excellent support, even though we were only using the free version. I s... See more

Rated 5 out of 5 stars

Excellent support and very fast responses. Samir was very helpful in all his replies, he shows great patience and understanding when answering question. He went to great lengths to ensure that the pro... See more

Rated 5 out of 5 stars

Themegrill Themes allowed me to deploy a Wordpress site very quickly, with all the modern features that I needed and fully customise the result. The support team replied and helped me develop great ad... See more

Company details

  1. Web designer
  2. Software company

Written by the company

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins Shop. Our themes have been loved by people all around the globe and currently, our products empower more than 400,000 sites and are getting more than 5000 plus downloads on a daily basis. Some of our popular products are ColorMag Magazine theme, Flash & Spacious multipurpose theme, ThemeGrill Demo Importer plugin. We provide quality products reinforced by a friendly support team. We currently have more than 20 free and premium WordPress classic and FSE themes. Each theme has lots of demo sites (more than 140 demos in total) that can be imported and get websites ready.

Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I have Colormag theme installed

I have Colormag theme installed, and it's a fast and great-looking theme.
The support is amazing and great communication.
I just had an issue with missing tags in my child theme and Barsha responded very quickly and was ready to help.
She identified the issue and sent me a screenshot of the error.
The developer who created the child theme corrected his code. Everything is perfect again.
Thank you, Barsha for your fast help!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

The support is very reactive !

We've been using the colormag PRO theme from themegrill for 6 years. The themes are updated regularly and are compatible with gutenberg and page builders. The support is very reactive! I recommend investing in themes from themegrill and Zakra.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Great company

We have used a ThemeGrill theme (ColorMag) for years now and it has been stable and easy to use. On the one time I needed a little support after an upgrade I got a response & successful resolution within minutes. This is all on the free service as well - who says you never get something for nothing. Can't praise them highly enough. Our site is for a small amateur sports club, but I would certainly be prepared to upgrade if the funds were available.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Bit frustrated by a change to the Theme which messed up my Site Title by wrapping the text. However, the help desk advised me how to sort it and did so in a very efficient and effective manner

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Great support

I'm using Colormag Pro for my Blog Kulturbroad. It's a great Theme and the support is very good

21 September 2023
Unprompted review
Rated 5 out of 5 stars

I've been using the Zakra Pro WordPress…

I've been using the Zakra Pro WordPress theme for a few years now. It's very customisable, but occasionally there are things that I just can't figure out. Simply reaching out to the support desk provides a quick email solution to the issues, with them identifying the cause of the issue and providing any necessary additional CSS or theme functions html. (The issues have always been caused by other plugins.)

8 September 2023
Unprompted review
Rated 5 out of 5 stars

My Hand Can't Choose 1 of Stars

Oops, my hand can't choose 1 of stars

Colormag is very good for Magazine or News Blog, why? Because very speed for loading page, easy for edit and customize, the design is Futuristic

And... The support very clear and great.

This theme must be on your news/magazine website, guys

Our web with colormag : jurnalistik.tsirwah.com

6 September 2023
Unprompted review

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