I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... See more
Company replied
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See what reviewers are saying
Poor customer experience. My package has been delayed for over two weeks with no meaningful support or ownership of the issue. Communication was polite, but no actual solution was provided. I had to o... See more
Company replied
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... See more
When my wife was pregnant, and childbirth was almost near the corner, I started to think of what to feed my baby with. I didn't want to buy something that was sold in the supermarkets, because I am q... See more
Company details
Written by the company
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Contact info
Netherlands
- hello@themilkybox.com
- themilkybox.com
3.4
Average
165 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product, l recommend.
Here I found a good quality product for my son with a milk protein allergy. I also like that the package arrived quite quickly considering the delivery distance.
11 September 2023
Baby loves this formula
Baby loves this formula and I’m happy it doesn’t have all the junk most formulas do!
8 September 2023
Excellent service
They have a wide variety of formulas to choose from and the website is easy to understand and follow. I messed up on my address because I recently moved, but their help desk was able to help me out quickly and it did not delay my order.
4 September 2023
The worst
Literally, the worst company I’ve ever worked with. Not only was my shipment three weeks out but when it finally arrived, I had a damaged can. They said, don’t worry the can will be fine even though they have spoilage issues, and who wants to give their two month old baby spoiled food? They offered a two dollar refund what a joke that was.
28 September 2023
Unprompted review
Reply from The Milky Box
Heather,
We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving products in pristine condition, especially for your little one.
However, upon contacting Kendamil EU regarding your concern, they confirmed that, according to their safety standards, the formula from the dented can you received is safe to use as long as the product remains unopened with no formula spilling, and they provided their confirmation via email.
We acknowledge your concerns, and as a goodwill gesture, we offered you our Good To The Last Drop Guarantee.
We apologize for any frustration this has caused and appreciate your understanding.
Best Regards,
Milky Box Customer Support Team
Amazing experience
I ordered kendamil organic stage 1 6 cans and paid for expedited handling. I placed an order on Sunday and received my order here in USA from UK on Wednesday. Very impressed with the service. I will definitely be using them again
13 September 2023
Unprompted review
Great that there is a european made…
Great that there is a european made formula from this site and it can be shipped to the USA, however the shipping is alot and even if you chose expedited and pay more it arrives at the same time-5 days. I found a site that ships for free and you get 2 cans.
7 August 2023
Horrible experience
Horrible experience. Formula was shipped out, July 24 and lost in transit. Customer service refused to look into it. Had to file a claim on PayPal to get my money back. When I waited the full 30 days for a refund, they told me to cancel my charge back, which I never did and to cancel my claim with PayPal and then they would give me my money back. So fraudulent. I reported them to PayPal, so PayPal was aware of how they were conducting business. I hope they lose their ability to sell items through PayPal. I’m sure the only positive reviews on here are from their own company representatives.
5 September 2023
Unprompted review
Reply from The Milky Box
Hello Sabrina,
Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.
Warm Regards,
The Milky Box
Shipping was fast
Our baby Loves Kendamil and we love the quality. The Milky box has great customer service and quick shipping.
7 August 2023
Reply from The Milky Box
Hello Chris,
We're sorry to hear that you experienced a delay in receiving your product. We understand how frustrating this can be, and we apologize for any inconvenience. We have investigated this further and taken steps to ensure this doesn't happen again.
Warm Regards,
The Milky Box
Super fast shipping and great product!
14 July 2023
Fast delivery and great packaging.
12 July 2023
sold me product that was out of stock w no communication
They let me place order and when I emailed days later asking when it would ship, they told me it was out of stock and would ship when in stock, date unknown. How could they let me order the product and not even tell me the formula was out of stock until I emailed them?!
Edit- to make matters worse, they want to charge me a 3% cancellation penalty on my refund! As if this was my fault for being sold an essential product they didn’t have and didn’t communicate.
15 August 2023
Unprompted review
Reply from The Milky Box
Hello Lauren,
We sincerely apologize for the inconvenience and lack of communication regarding your order. We understand your frustration, and we're actively addressing our internal processes to prevent such issues.
Regarding your refund, if you could kindly share your order details at hello@themilkybox.com, we will waive the cancellation fee to ensure you are fully refunded.
Thank you for bringing this to our attention.
All The Best,
Milky Box Customer Support Team
Great Delivery and In-stock HIPP Formula
I exclusively breastfed my baby for 4 months and was looking for the closest formula to mother's milk. Milkybox was an answer to providing access to HIPP Dutch Goat Milk. Delivery was on-time and product was always available, I never run out of formula for my baby and I trust that the product I'm getting is authentic.
10 July 2023
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! I order 3 canisters of formula to later find out it’s out of stock nationwide. On top of it I wasn’t notified by them I found out that information on my own. Even after 10 emails back and forth they still wouldn’t return my money even though they couldn’t fulfill my order. Instead they held on to it until it came back in stock. Due to their dishonest business practices I was forced to buy a cheap, non organic brand in the mean time. Order from Organic Life Start instead, they’re fast, transparent and trustworthy.
11 August 2023
Unprompted review
Reply from The Milky Box
Hello Dominika,
We sincerely apologize for the inconvenience and frustration you've experienced with your order.
We understand the importance of transparency and efficiency in our service, and we are actively reviewing our processes to prevent such issues in the future.
Thank you for bringing this to our attention.
Best Regards,
Milky Box Customer Support Team
It took a month to get my order with no…
It took a month to get my order with no communication that there was a delay ahead of time. I had no warning that I would have to find another way to feed my child and it left me scrambling
14 July 2023
Reply from The Milky Box
Hello Christina,
We sincerely apologize for the delay in receiving your order and for the lack of communication about it. We understand the impact this had on you and your child, and we're actively working to improve our communication and shipping processes to prevent this from happening in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Milky Box Customer Support Team
Satisfied customer
The quality of products and the satisfaction guarantee are fantastic! Great company to work with!
7 July 2023
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