The Money Shop Reviews 

3,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the digital application forms are very simple to complete and that loan decisions are delivered promptly without any trouble. Consumers often praise the professional, understanding, and helpful attitude of the team, noting that the overall service is exceptionally reliable and efficient. People also express deep appreciation for how fast funds are transferred directly into their bank accounts during urgent financial situations and emergencies. However, some people mentioned experiencing minor technical difficulties where the search page became stuck, unexpected account charges, or slightly longer waiting times during their application.

What people talk about most

User experience

Reviewers mention high satisfaction about user experience, highlighting that the platform is very easy to... See more

Service

Customers consistently note positive experiences with service, highlighting the very fast, efficient, and... See more

Response time

Reviewers highlight great satisfaction with the response time, frequently praising reliable support, fast... See more

Payment

Clients share positive opinions on payment, highlighting that the platform is very quick and easy to use with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied

Rated 5 out of 5 stars

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

Rated 5 out of 5 stars

Just how easy it was to understand and fill in the application form no trouble quick and easy even though I was denied in my loan thank you

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, user friendly and very clear. The form didn't take too long to fill out and a result was found very quickly. Would definitely recommend.

Company replied


Company details

  1. #23 of 34 best companies in Loan agency
  2. #91 of 171 best companies in Non-bank financial service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR

Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile
We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy
The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible
We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused
We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(3,285)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Avoid unless you want spam or high APR.

The application was easy enough and it does what it says on the tin - loan offers for bad credit. Afterwards your details are distributed to masses of sketchy payday loan companies with ridiculously high APR. I’m talking like 1000%. These companies will now spam your emails, text and phone line, trying to make you sign up.

Immediately I realised that this wasn’t the product for me but unfortunately the damage is now done and I cannot stop the spam.

7 June 2026
The Money Shop logo

Reply from The Money Shop

Thank you for taking the time to leave a review. I'm sorry we were unable to assist you on this occasion . We do send a follow up SMS and email but do not share personal information for marketing. We have opted you out of any further contact

Rated 5 out of 5 stars

Quick and easy

Quick and easy application, sorted within minutes. Highly recommend

7 June 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very quick and easy to use

Very quick and easy to use, money was sent almost instantly!

7 June 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

My experience has been a really good…

My experience has been a really good one highly recommended anyone to get a loan from this company very helpful and understanding great company services aswell
Thank you

6 June 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very nice very good

Very nice very good

1 June 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Good experience

Easy online application and quick response I defiantly would reccomened

1 June 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Very fast and efficient service

Very fast and efficient service. Would definitely recommend to family and friends

30 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Quick and easy

Quick and easy

25 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Ir was easy and fast so it's was…

Ir was easy and fast so it's was excellent so I will use u in the furniture if I need help

24 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Quick and simple

Quick and simple, provides all the information you need to make an informed decision.

21 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 2 out of 5 stars

I've been scammed

I've had money taken out of my account

14 May 2026
The Money Shop logo

Reply from The Money Shop

Hi Daniel. I can see that your application was approved by one of our lender partners. We do not charge for our service so we can confirm that any charge has not come from our company. If you would like to email us at customerservice@themoneyshop.com with details about who has charged you, we will be happy to try and assist you in contact the correct company

Rated 5 out of 5 stars

Brilliant

Brilliant. Easy to used. Nice and quick

16 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

The money shop- my experience

The website is super simple to follow, and it's easy to access also doing the application literally takes 5 minutes of your time and it's super helpful for people struggling with their finances or loans and would recommend to family and friends who are struggling, the money also goes in same day which is very important for people who need it for bills that go out or other expenses!

13 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

Rated 5 out of 5 stars

Great

Excellent work

8 May 2026
The Money Shop logo

Reply from The Money Shop

Thanks for taking the time to leave a review. We are delighted that we were able to assist you

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