The Money Shop Reviews 3,242

•

4.8

Loan agency

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the service, noting how straightforward the application process is and how quickly funds are received. Many people appreciate the efficiency, with money often transferred within minutes or on the same day, which is particularly helpful in urgent situations. The user experience is frequently praised for being simple, clear, and easy to navigate, making the entire process hassle-free. Reviewers also commend the excellent customer service and prompt responses, indicating that the company is reliable and supportive. However, some people mentioned a bit of a long response time, or issues with replying to messages from the company.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy forms... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the swift and efficient... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of the process. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

The conpany knew my circumtances and would NEVER let me over lend !! Something that could make my situation a million times worse .. so efficiant and no judging !! Would have been lost to be hones... See more

Company replied

I used The Money Shop to help cover my moving expenses and the process was very straightforward. The website was easy to navigate and I got the funds quickly. Would recommend it if you need a fast sol... See more

Company replied

So easy to navigate the application. It was so quick and simple. I got offered a loan within seconds of completing my application form. I will most definitely use The Money Shop again in the future fo... See more

Company replied

I had an emergency veterinary bill too pay, thanks to the money shop I was able to pay it instantly as the funds we're transferred Immediately. Panic over!!

Company replied

Company details

#14 of 29 best companies in Loan agency
#65 of 163 best companies in Non-bank financial service

About The Money Shop

Written by the company

Warning: Late repayment can cause you serious money problems. For help, go to https://www.moneyadviceservice.org.uk/en.

Representative 79% APR
Representative Example: Borrowing: £1200 for 18 months, Total Repayable: £1843.68, Total Interest: £643.68, Interest Rate (Variable): 79%. Rates between 9.3% APR to Maximum 1721% APR

Written by the company

Versatile: We offer a variety of products including currency exchange, cheque cashing, pawnbroking and short term lending
Trustworthy: The Money Shop is a well-known brand in the UK and has been on the high street for over 17 years.
Responsible: We are authorised and regulated by the Financial Conduct Authority. Registration number 681750
Customer Focused: We're always here to help and have a dedicated team available to assist you with any enquiries

Contact info

United Kingdom
themoneyshop.com

4.8

Excellent

3k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

PaydayUK

www.paydayuk.co.uk

4.8

(7k)

Lolly

lolly.co.uk

2.1

(9)

Little Loans

www.little-loans.com

4.1

(539)

QuidMarket Loans

quidmarketloans.com

4.9

(12k)

Moneyboat

moneyboat.co.uk

4.8

(16k)

Dot Dot Loans

www.dotdotloans.co.uk

4.4

(2k)

SALAD

saladmoney.co.uk

4.9

(16k)

Evlo

evlo.co.uk

4.7

(12k)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 10, 2025

I filled out the forms nice and easy…

I filled out the forms nice and easy within a minute I was directed to a lender that accepted me straight away and got money in my account straight away no hassle

10 July 2025

Reply from The Money Shop

Jul 25, 2025

Thank you for taking the time to leave a review. We are delighted that we were able to assist you

Jul 10, 2025

Very helpful would definitely recommend

10 July 2025

Reply from The Money Shop

Jul 10, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jul 10, 2025

Fast, efficient and very informative - will use again without hesitation.

2 July 2025

Unprompted review

Reply from The Money Shop

Jul 10, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jul 2, 2025

I gave 5 stars because it was so easy…

I gave 5 stars because it was so easy to use your online service quick and so easy to use

1 July 2025

Reply from The Money Shop

Jul 10, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jul 1, 2025

Kept getting ready directed to another…

Kept getting ready directed to another site

1 July 2025

Unprompted review

Reply from The Money Shop

Jul 25, 2025

Hi Alison, please email customerservice@themoneyshop.com, and we will be happy to assist you

Jun 27, 2025

help of people to take loans

Straight to the point help you out a lot

26 June 2025

Reply from The Money Shop

Jul 10, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jun 24, 2025

Really straight forward process

Really straight forward process, they connected us with a Direct Lender, and the whole process from application to approval took less than an hour.

24 June 2025

Reply from The Money Shop

Jun 25, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jun 23, 2025

16 June 2025

Reply from The Money Shop

Jun 25, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jun 14, 2025

Amazing great

14 June 2025

Reply from The Money Shop

Jun 25, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jun 13, 2025

Amazing service

Amazing service, quick, simple and easy… would HIGHLY recommend.

Grateful for using you guys!

13 June 2025

Reply from The Money Shop

Jun 25, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

Jun 13, 2025

No hassle noe paperwork

13 June 2025

Reply from The Money Shop

Jun 25, 2025

Thanks for taking the time to leave us a review. We are delighted that we were able to assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look