Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgab... See more
Company replied
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The guitar arrived in good time, well packaged. The guitar itself had a ding just under the sound hole not massive but very noticeable. There were other cosmetic issues with the finish of the guitar... See more
We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone w... See more
Company replied
These guys really know their field, and always give excellent advice, it’s like an Aladdin’s cave with everything you can think of when it comes to musical instruments. Much better than any web site.... See more
Company replied
Company details
Written by the company
Based in Preston, Lancashire. Musical instruments, accessories, and repairs for the North West of England. Experts in Guitars, Brass, Woodwind, and cake eating!
Contact info
The Music Cellar, 12 Fox Street, PR1 2AB, Preston, United Kingdom
- 01772251407
- info@themusiccellar.co.uk
- themusiccellar.co.uk
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I would have preferred to order by…
I would have preferred to order by telephone as I have done previously.
27 April 2026
Reply from The Music Cellar
Hi Jeffrey, as we explained when you contacted us, due to large amounts of fraudulent activity recently, some that directly affected us, we're no longer accepting orders over the phone.
We understand your preferences, but this is a blanket ban to prevent anything slipping through, as we'd prefer not to be caught out and have our business damaged by fraudulent activity.
We pride ourselves on our customer service and presentation, and hope that we did everything else right otherwise, as we strive to earn those five star ratings through our own merits.
All the best,
The Lads at The Music Cellar.
Great advice given
Great advice given, and excellent service. Can't fault the team at The Music Cellar
17 January 2026
Reply from The Music Cellar
Thank you for the feedback, glad we could be of help, we try our best!
Super duper
Love the mouthpiece, it arrived super fast and was a good price with reasonable shipping cost.
I wish more businesses conducted themselves in the same way.
26 September 2025
Reply from The Music Cellar
Very glad we could be of assistance, we look forward to helping you out again some day!
Despite the problems I would still consider ordering from them.
I thought long and hard about how many stars to give and I almost gave three. My experience with The Music Cellar hasn't been great but I have found them to be honest and responsive in dealing with the things that went wrong. First the item I order was out of stock even though it was showing as in stock in their online shop and I was notified of that within 24 hours and promised a refund. The second problem I had was that after a week the refund wasn't showing up on my account, I emailed them and I received an apologetic email telling me there had been a problem with there system and the refund would be sent manually. This refund is now showing up on my account as pending so I still haven't actually got the funds back to use however that part is not The Music Cellars fault. So summing up, they responded to me quickly, I'm sure if the item had been in stock it would have been posted out next day and I would still consider buying from them in the future.
27 August 2025
Reply from The Music Cellar
Hi Robert, we appreciate the honesty in your review. We're always trying to improve things here at the Cellar, so the feedback is very much helpful. Hopefully, we can help you out again some day, and we'll earn that fifth star! All the best.
Reply from The Music Cellar
Thank you for your custom and feedback, we look forward to helping you out again some day!
Can’t rate it high enough!
I’d give the place, and staff 10 stars if I could. Cant rate the shop, and its staff enough. We went in with lots of queries and a remit to buy a guitar as a present. Jake was highly knowledgable, enthusiastic and in no way pushy. Laid out all the options, gave great advice. We only went to have a look and was going to compare with other places, but was so happy with the help and information that we bought there and then! Arrived in store quickly and was checked and tuned by the staff. Perfect.
28 July 2025
Unprompted review
Reply from The Music Cellar
We've passed on your feedback to Jake, very glad we could be of assistance, and really happy we've managed to get you sorted in such a way to leave you feeling this positive! We look forward to seeing you again someday!
Great product
Great product, good price, excellent service (good communication and prompt delivery)
Very pleased with the mute
15 June 2025
Reply from The Music Cellar
Glad we could be of assistance! We hope to see you again some day.
Reply from The Music Cellar
Glad we could be of assistance, and we hope to see you again someday!
Reply from The Music Cellar
Glad we could be of assistance, we look forward to seeing your custom again some day.
Reply from The Music Cellar
Glad we could be of assistance!
Prompt delivery.
Prompt delivery.
Daddario nickel wound strings light give me the mellower sound I was looking for.
Thx.
26 February 2025
Reply from The Music Cellar
Very glad we could be of assistance, we look forward to assisting you again soon!
Great Service! Will definitely use again.
The items which I ordered online were dispatched extremely quickly, and were well-packaged. I prefer to support 'physical' retailers rather than purely internet multinationals if possible. Based on this experience, I will certainly be ordering from The Music Cellar again shortly.
14 February 2025
Reply from The Music Cellar
Hi, very glad we could be of assistance, drop us a line if there's anything else you need!
Exceptional customer service and always…
Exceptional customer service and always have time to help you, especially the guy with the beard.
1 January 2025
Unprompted review
Reply from The Music Cellar
The beard collective is happy to have been of assistance!
Bromo rocky mountain bar 6
The guitar arrived in good time, well packaged.
The guitar itself had a ding just under the sound hole not massive but very noticeable. There were other cosmetic issues with the finish of the guitar which have absolutely nothing to do with the shop, these are manufacturing issues. When all considered, I chose to return the guitar. All at my expense. So if your buying a guitar probably best to shop locally see what your buying 😏 this review is more about Bromo as a brand rather than the Music cellar as a shop but, I would have sold this guitar as a B stock.
2 January 2025
Awesome guys
Awesome guys, always so helpful. Set up my guitars, always stock my strings, would definitely recommend.
2 December 2024
Unprompted review
Great customer service
Great customer service when ordering flugel mouthpiece online. Speedy delivery. Thank you
7 January 2025
Unprompted review
Reply from The Music Cellar
Very glad we could be of assistance, and we hope to help again someday!
Easy to order online
Easy to order online. The click and collect went very smoothly.
10 December 2024
Reply from The Music Cellar
Glad we could help, we look forward to seeing you again some day!
Reply from The Music Cellar
Very glad we could be of assistance, thank you again for your patience with the order!
Quick delivery great product spot on…
Quick delivery great product spot on many thanks
29 November 2024
Reply from The Music Cellar
Glad we could be of assistance, look forward to seeing you again sometime!
Reply from The Music Cellar
Glad we could be of assistance, look forward to your custom again one day!
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