Naked Chemist Reviews 190

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness, often noting significant improvements in various skin conditions. Many highlight the natural, gentle, and non-irritating formulations, which are particularly beneficial for sensitive skin. Reviewers frequently commend the outstanding customer service, emphasizing the helpfulness, knowledge, and caring approach of the staff, especially Samantha, the owner. People appreciate the personalized advice and guidance provided, which contributes to a positive and successful experience with the company's offerings.

What people talk about most

Product

Customers express high satisfaction with the products, often highlighting their clinical-grade quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as high-quality, effective, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the fast, friendly, and personalized... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything I have tried from this company has been amazing! Top quality, low scent, non irritating, no nasties, they produce great results and come with reliable advice. Shipping is always quick and o... See more

Company replied

Rated 5 out of 5 stars

I have been using the Naked Chemist products for three years, and I would not use anything else. I use a wide variety of products, from the cleanser to Betox, A+, C+, Fortify, and Reset. My absolute m... See more

Company replied

Rated 5 out of 5 stars

I stumbled on The Naked Chemist while researching microneedling. I'm beyond happy I found her skincare, I've been searching forever for actual clean skin care. Of course I wouldn't find it in the US!... See more

Company replied

Rated 5 out of 5 stars

Samantha and her team have been such a huge help! I had micro needling damage that left me with a damaged skin barrier. Fortunately, their products have helped tremendously! I highly recommend giving... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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Rated 5 out of 5 stars

Excellent products

Excellent products. Very clean ingredients. I am loving everything I bought from them. The customer service is great!

24 September 2024
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Reply from Naked Chemist

Thank you so much for this review. We pride ourselves on our ingredients and try to make them as pure to nature as we can because we have many customers with sensitive skin issues; a lot of thought goes into every formula we create, coupled with the fact that inflammation is at the heart of all premature ageing, so this is why we create the most calming, repairing formulas we can to truly heal the skin. We appreciate you taking the time to review us.

Rated 5 out of 5 stars

Love all of the Naked Chemist's…

Love all of the Naked Chemist's products - my skin has never been better! Thanks Samantha for your wisdom and experience.

24 September 2024
Unprompted review
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Reply from Naked Chemist

Thank you so much for this lovely feedback; we appreciate it. So pleased your skin is loving the formulas.

Rated 5 out of 5 stars

Fantastic skincare range

This skincare is the best I have ever used. I switched from a well known, very expensive brand to Naked Chemist and never looked back. Try it! You won't regret it!

18 September 2024
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Reply from Naked Chemist

Hi Sally, thank you for taking the time to review us. We are incredibly pleased about your results with Reset and our anti-ageing range. Thank you for taking the time to review us.

Rated 5 out of 5 stars

Simply the best skincare!

I absolutely hands down love The Naked Chemist. So much that I have it shipped to me from New Zealand. I never write reviews but The Naked Chemist deserves it. I reached out to Samantha when my skin barrier was destroyed from over exfoliation. Her products saved my skin. Not sponserd Marla

3 September 2024
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Reply from Naked Chemist

Marla, coming from you, a sensitive skin expert, means a lot. We are so happy you have found the skin healing your skin requires through our products. Much thought has gone into our formulas and what doesn't go into them equally so that clients can truly heal their skin and restore their barrier. So thankyou for this lovely and honest review.

Rated 5 out of 5 stars

Outstanding Service

Thank you, Samantha, for your prompt response in helping me identify which products to use and also the super fast shipping! It can be an emotional time when dealing with the aftermath of bad microneedling. I am grateful that you gave me hope and also sent products all the way to the United States within a week! Thank you!

5 September 2024
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Reply from Naked Chemist

Thank you so much for your thoughtful review and appreciating our service. Ashley, we understand that microneedling comes with challenges, and a dedicated post-treatment routine is essential for healing your skin’s barrier. Our formulas are designed to mimic the skin’s natural ingredients, ensuring barrier repair without artificial fragrances or harsh additives. Feel free to reach out if you have any questions about our products or need guidance on further treatments, Ashley.

Rated 5 out of 5 stars

Love The Naked Chemist

I cannot say enough about the products and services provided by the Naked Chemist!!
I reached out to Samantha for a consultation while awaiting a series of micro-needling procedures. For context, the skin issues I’ve been looking to treat include redness, enlarged pores, and loss of elasticity and firmness.
Samantha met with me, virtually, for 40 minutes to discuss the risks of microneedling. During that meeting, she provided an informal diagnosis of rosacea for my redness, evaluated the skincare products I was using and their effectiveness in resolving the issues I had been trying to treat, and provided me with a series of recommendations, other than micro-needling. I was extremely impressed by the breadth of knowledge and expertise she has in skincare ingredients and their impact on the skin. I must also add that she was willing to meet with me, and provide all of her knowledge and advice, for free!! She also followed up our meeting with an email summarizing her evaluation and recommendations. Also for free!!
I was so impressed by her generosity and knowledge that I decided to try some of her products. I purchased the A+ Skin Shot, the DNA Skin Shot, and the Fortify Barrier Cream, all for $110. I’ve been using the products for about 1 week and have already noticed a huge transformation in the problem issues I had been trying to treat. The redness has calmed tremendously and I’ve noticed that my skin has improved density. My skin is also loving the Barrier cream. It’s a perfect combination of ingredients that provides a smooth, fresh look while maintaining ample hydration. For the price and the results, you can’t find a better line out there.
I feel so fortunate to have found Samantha and The Naked Chemist products. I will never shop anywhere else for skincare again!

25 August 2024
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Reply from Naked Chemist

As the founder of The Naked Chemist, I am incredibly humbled and grateful for your wonderful review.

It is clients like you who make the purpose behind our brand so meaningful. We are committed to creating products that truly make a difference in people's skin health, and knowing that our efforts have helped you achieve such great results is incredibly rewarding.

Your positive experience is exactly what drives us to continue our mission of combining the best of science and nature in skincare. We deeply value the trust you've placed in us, and we remain dedicated to sharing knowledge and educating others about the complexities and potential pitfalls of challenging skin treatments like microneedling so they can avoid these troubling side effects.

Thank you again for your support. We look forward to continuing this journey together, striving for everyone to have healthier, more radiant skin.

Rated 5 out of 5 stars

These products are so amazing

These products are so amazing. They smell great, feel great on your skin and my skin felt brighter and my pores looked smaller within two days of using them. Samantha and her team are so helpful and knowledgeable. Also loving the new packaging!

8 August 2024
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Reply from Naked Chemist

Such a lovely, honest and essential review for us, Michelle. We appreciate you taking the time to write this from a long-standing customer from the USA. I am so happy we could help you with your skin healing, lightening, and brightening journey.

Rated 5 out of 5 stars

I found the Naked Chemist as I am about…

I found the Naked Chemist as I am about to have a course of Morpheus 8 and wanted to make sure my skin care was correct before treatment. The products I have tried to date are fantastic and have made a real difference to my skin already. Even though I am in the UK the products arrived in no time at all. I would highly recommend to anyone looking to up their face care game.

28 August 2024
Unprompted review
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Reply from Naked Chemist

Hannah, thank you so much for this review. We appreciate you taking the time to do this for us. We could not be more pleased with your results and are really glad that the products are helping to heal your skin.

Rated 5 out of 5 stars

Happy repeat customer

I'm a repeat customer of the Naked Chemist. Samantha and her team are truly amazing. The products are fantastic and I highly recommend them.

5 August 2024
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Reply from Naked Chemist

Hello, we appreciate your review, and it is truly feedback like this that helps us know we are on the right path when we have happy repeat customers.

Rated 5 out of 5 stars

Such a great company

Such incredible products and wonderful customer service. I reached out to Samantha for recommendations about which products to use. I received such a quick, detailed and helpful response. I have been using the products for a little over a month now and have noticed such a difference in my skin.

23 August 2024
Unprompted review
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Reply from Naked Chemist

Hi Jenna, thank you so much for your very honest review. We try to help people heal their skin, and through our one-on-one approach, we can really achieve this. So pleased you are also seeing this visible difference in your skin after four weeks of use, which is in line with cellular turnover, meaning hopefully, you are on the path to healthy, glowing skin.

Rated 5 out of 5 stars

Fabulous skincare!

Very quick shipping, fabulous products. Love!

7 August 2024
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Reply from Naked Chemist

Thank you so much for this review, and I am so pleased you are enjoying the products. We appreciate you.

Rated 5 out of 5 stars

After doing my first skin needling…

After doing my first skin needling procedure, I have come to a conclusion that this skin procedure was of no benefit for me. Started looking for ways to restore my skin. Luckily I found Samantha!

She is a super professional in her field, she absolutely knows what she is talking about. She assesses your skin, asks question, pays attention to your concerns, and gives thorough recommendations, customised to your skin.
What really made me trust her is that she is not trying to use your fears and insecurities just to sell the product. She serves her customers with love and care.

Thank you, Samantha and the team!

I have just placed an order for some products and can’t wait to start using them and repair my skin.

18 July 2024
Unprompted review
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Reply from Naked Chemist

Hi, Aisylu; we really appreciate you taking the time to review us, especially your kind words. Skin health is what we are all about, and we help people achieve that, so it is our pleasure to answer any skin-related questions you have and make the correct recommendations so you can begin your skin healing journey. We really hope you get the results you so deserve with your skin.

Rated 5 out of 5 stars

My God…

My God…. I could not believe that my skin was different the next day, but it really is. That should not be possible. Even using a chemical park, where the skin is intentionally damaged, you don’t see the results until about a week later. But this stuff is next-beyond next level!!

I truly believe that it’s the cleanser and the fortify moisturizer where the makeup of those products is designed to match the lipids and ceramides in the skin. Truly restores the skin. I saw the reviews (including before and afters) where you can truly see the difference in the skin. And now, I can see the difference for myself….

I got the Oily Skin Routine and my skin is clearer within days…. My skin is also not oily and is looking…. Healthy. Not dry, not oily. I haven’t seen my skin like this since I think I was 13. This is miraculous.

14 July 2024
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Reply from Naked Chemist

This is truly wonderful news that you are having such fantastic results with your oily skin. A lot of thought goes into our formulas and the skin's identical ingredients ceramides, lipids and cholesterol work like a lock and a key with the skin's composition balancing out the pH and restoring it to health as you see from the results you are getting. So thank you so much for taking the time to review us we do appreciate it and if we do go into the USA market we will certainly look you up.

Rated 5 out of 5 stars

Wow! My skin has never looked better…

The communication is great and my skin feels the best it ever has! Cannot recommend enough!!

28 June 2024
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Reply from Naked Chemist

Thank you so much for this lovely review, as we are all about achieving results and skin health. So happy your skin feels the best it ever has.

Rated 5 out of 5 stars

This skincare is truly special!

This skincare is truly special. I have only been using for a few weeks and my dark spots from PIH have already faded significantly, it is the first skincare system to show me actual results and rather quickly. I’ve gotten several compliments on my glowing skin, which is a first in my life- after dealing with hormonal acne and now PIH and acne scarring- it is a wonderful thing to actually feel good in my skin. I have reached out to the company a couple times and received responses quickly and even from the owner herself- which means so much- when most companies send a generic or automated reply. I can’t say enough good things. I am very excited to try more products and continue to see progress. I think they’ve found a customer for life!

29 June 2024
Unprompted review
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Reply from Naked Chemist

Gosh, Caitlyn, what a truly wonderful review. We are extremely moved that you would take the time to write such a detailed review as this. We know you have struggled with your skin, and we really hope that you are getting results. Your skin so deserves it. It's never easy treating PIH, especially if it is seated deep within the dermis. The key is to try to avoid anything with hydroquinone (please read our article on this) or laser treatment. Instead, focus on well-formulated products like our recommendations and be patient as it can take time to pull out from the deeper layers. Good luck with your skin, and any further information, please do not hesitate to reach out.

Rated 5 out of 5 stars

Most helpful after awful microchanneling session

I contacted Samantha after microchanneling ruined my skin. Microchanneling left me with little needle dots all over my skin that has greatly aged my skin. I was depressed and feeling hopeless. Samantha talked me through what had happened to my skin and has provided me with a skin regime to hopefully get it back on track. She was extremely knowledgable and helpful. She has answered all of my questions and has provided me with the most help I have yet to receive from anyone.

20 June 2024
Unprompted review
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Reply from Naked Chemist

Hi Jamie, Thank you for reviewing our consultation. Micronheedling rally can have an adverse effect on the skin (not everyone, but for many, this is the case; quite why we don't know yet). But certain measures can be taken, especially if treated early enough, because, as explained, these tiny holes can stretch and become scars over time. Jamie, we wish you all the best, and should you require any further help, or advice please do feel free to reach out to us.

Rated 5 out of 5 stars

Well thought out products for sensitive skin

I have made 3rd purchases since starting to know about the brand 2 months ago. Seeing improvement gradually of my rosacea- prone skins. Few products really repair and nourish, Miracle Cleanse, H2O and Fortify. Fortify is always my go-to cream which I used daily or whenever I upset my skin with wrong skincare. I also use DNA, B+ which help to strengthen my skin and gentle enough to use daily. I am adding Retinol products into my skincare hoping to see more improvement in terms of skin texture. I really like using and trying out The Naked Chemist products on my compromised skin with ease of mind.

Thank you Samantha for your speedy response and quick delivery!

30 May 2024
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Reply from Naked Chemist

Hi, Cherie. Thank you so much for taking the time to do another review. We also really appreciate the way you listed the products that have really been needle-movers for you. Let's hope together we can really keep on moving you towards skin health and healing.

Rated 5 out of 5 stars

Dreadful Microneedling session

I had a dreadful Microneedling session which ruined my porcelain skin. After that, my skin was experiencing an allergic reaction to everything I put on plus having a rough orange-peel texture on it. I became desperate, trying to get answers but no one had a clue about the reasons for Microneedling reactions. I was extremely glad when I finally found Samantha and her wonderful Naked Chemist products. Samantha is highly experienced and knows exactly what she is talking about. She will answer my emails so promptly and have a genuine interest about the improvement of my skin. So reassuring to know professional people who love their jobs as Samantha does. Thanks so much! Lula

14 June 2024
Unprompted review
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Reply from Naked Chemist

Hi Lulu, we were extremely touched by this message. it truly is extremely important for us to try to help people get the correct treatment for their skin especially id they can do this sooner rather than after to prevent scarring. Thank you so much for taking the time to do this review so appreciate it.

Rated 5 out of 5 stars

The Naked Chemist is by far my favorite…

The Naked Chemist is by far my favorite skincare line. Everything I have tried has improved my skin. And I have tried many professional lines. Clean ingredients! Great formulations! very reasonable price. Also have to note that every time I have reached out in email, I have got a quick response and great advice on how to improve my skin. Every order has included samples too! This company is Awesome!

25 May 2024
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Reply from Naked Chemist

Hello, thank you so much for your truly wonderful review. We pride ourselves on our formulations and our customer care. With reviews like this, it is so nice to see that it is paying off, Thank you once again for taking the time to post this review.

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