Disgraceful customer service. We have been a customer for 10 years or so and supposedly received a renewal notice indicating a date to confirm renewal by. This was never received and then NBS hounded... See more
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Concept of valued customer care does not exist. We were a Customer for over 20 years, now retiring, missed auto renewal date by 1 day, T&C change at will and significant price increases without consul... See more
Company replied
First class !! NBS platform super clear, concise and very accurate. Noticeable increases on our specified projects with links supplied. Big thanks to Vanessa, Freddie and team for always being on han... See more
Read the T&C's and get legal advice we have been stung by the small print and its costing us thousands to get a product we no longer want. Complaints procedure is none existent
Company details
Written by the company
NBS is a technology platform for the construction industry. Thousands of users interact daily with our tools to create specifications, find products and develop their digital models.
Contact info
Saint Nicholas' Street, NE1 1RH, Newcastle upon Tyne, United Kingdom
- 0333 255 2566
- info@thenbs.com
- thenbs.com
2.2
Poor
22 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Fantastic platform and a super helpful team!
Fantastic platform and a super helpful team that are always on hand to answer any questions, no matter how technical. For me personally, Elliot M has been a huge help and always takes the time to explain new functions and features, or areas for improvement! I couldn't recommend NBS enough - 10/10.
20 June 2023
Unprompted review
Highly Recommended!
Brilliant customer service from the team, straight onto whatever is requested. Pleasure to work with!
19 June 2023
Unprompted review
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