Thenewzealandpantry Reviews 

I received an email confirming my order had been confirmed on the 20th of august, it is now the 14th of September. I have not received any further updates, emails or correspondence from NZ Pantry.

I have emailed them 3 times requesting an update, I have filled out my details on the website for someone to contact me with no response.

Seeing as its been nearly 4 weeks without any updates I have raised a case with PayPal to try and reach the seller.

Honestly would never purchase from this company again, I'm disappointed and should have looked up reviews before submitting my almost $300aud order.

I dont know how this has not been shut down as all the other reviews I can find are negative and people having similar experience to my own.

order placed over a month ago, confirmation email received almost immediately and that's as far as correspondence went, contacted multiple times and no reply. now raising a refund through my bank.

It took a month to ship my order. Sent a number of emails, all unanswered. If you want customer service and timely delivery NZ Pantry is NOT the one you want. The whole experience was fully munted!

Purchased on 20th August have had absolutely no communication from them after reaching out twice via email requesting an update as the order that they’ve taken my money for has not been honoured.
BUYER BEWARE OF THE RIP OFF ARTISTS!!!!

I paid for Express Post over a month ago. Still nothing. Multiple emails with no response. Will never use this place again. Pathetic

Heart broken - we placed two orders for New Zealand products to take to our daughter in Europe, for her birthday.
We paid for fast delivery.
And then … nothing! No tracking numbers, no answer to 3 emails and 2 messages on the website. Nothing.
We leave in two days and it appears that we’ve been cheated, of our money and our desire to give our daughter a real Kiwi treat.
I’m so very disappointed that a company selling under a name that promotes New Zealand, is so without integrity.
At this stage I’ll never buy from them again and will tell everyone we know to stay clear of them.

I tried to order from the new Zealand pantry on August 20th. I received no updates on my order status despite the website saying it would take at most 8 days, and today is Sept 1st. I attempted to reach out to them, but they never replied. They say they have high volume so theres delays on their website, but thats not an excuse to take my money and not give me a timeline.

I placed an order with The New Zealand Pantry on 6 August 2026. Their website states that orders are typically processed within 1–3 business days.

After receiving no shipping confirmation or tracking information, I emailed the company on 14 August asking for an update. I received no response. I followed up again on 18 August and again received no response.

It is now 26 August — 20 days after placing my order — and it still hasn’t been dispatched. My order continues to show as “Confirmed” and “We’re preparing these items for shipping.”

Delays can happen, particularly with a small business, but completely ignoring multiple attempts from a customer to find out what is happening with a paid order is unacceptable.

I’ve now had to open a PayPal dispute to recover my payment because I have been unable to get any response from the company.

Very disappointing experience. I would have been completely understanding if there had been a delay and the company had simply communicated with me.

There was an issue with my order missing some out of stock items with no refund given, and I had trouble contacting the company about it (my emails went unanswered for almost 2 weeks until I left a negative review here). After that, I got a response pretty much instantly and they claimed my experience was out of the norm. The were very generous in making it right. I hope they will improve their customer support process & contact options, to allow for reliable communication. In saying that, the rest of the order process was fine, my order arrived fast and carefully packed, shipping was very reasonable, and they seem to offer a bigger variety/rarer items than other similar stores. I would feel comfortable recommending others to order from them knowing they are at least very responsive to negative reviews if there is an issue. I'd guess most orders go through without issues at all.