The North Face Reviews 

Contact us does not work. they avoid you. they send you faulty items. it's a very bad company.

received item that I paid for and its not the right size so I returned the items on the 23/12/2024 still waiting for refund.
sent email but no replay
where to go from here?

My wife bought me a trousers but after first 30 degrees wash some logo letters almost peeled off. And my wife trowed a recipe to bin. Very upset for pans for 70£. Not recommended , made in China

What a terrible company I ordered a jacket for delivery on the 20th December 2024 it has never been received I have phoned and phoned each time to be told they would ring me back yodel have told me they have not been given the jacket I have emailed north face a dozen times to be sent the same email saying someone would come back to me and they never have !!! The only option now is to go legal

7 days on from Jodel claiming a failed delivery of my goods that were to be delivered to a local shop drop off, despite the shop being open and numerous calls to North Face, I've had no help from North Face to resolve the issue and get my goods. Appalling service just like the various other reviews. Help!

Ordered a bag on 20th December 2024. Order status remained the same over the Christmas period. Queried on 7th January for Yodel to inform me that my parcel has been returned to North Face. 10 Days for a refund. No explanation. Joke.

It is time to boycott North Face and consider switching to Adidas Terrex. North Face appears to be a greedy corporation that is aware of Jodel’s struggles with parcel delivery this year. While many other companies have opted for different couriers, North Face has remained steadfast in its current service. This lack of consideration for customers is unacceptable.

Despite being promised on 5th December, 13 days after taking my money, that I would receive a refund within 10 days for something they failed to send, I AM STILL WAITING ON MY REFUND.
If anyone from North Face monitors Trustpilot, is this really the level of service you think is acceptable?
Truly awful customer care and service.

I rarely complain....but, I bought a North Face jacket in the USA a month ago. The zip has broken and the only solution being proposed by North Face is that i fly back to the USA from the UK. Utterly appalled both by the quality of the product, and the lack of any responsibility in the customer service. No reply on email submitted a week ago; 15mins on hold; and totally unsatisfactory chatbot experience. 3Something majorly wrong with their operating model.

Awful. Receivdd my jacket for a refund 4th December. I've had nothing back. Customer service briefly engaged (one helpful contact), but no resolution. The North Face owe me £252. Merry Christmas

Wow - I should have read these reports prior to purchasing from "The North Face RENEWED". Back in October I purchased my daughter a "Mens Carto Triclimate Jacket" for £213.65 (RRP £270). My daughter was keen on the "renewed" aspect of the purchase and also I was happy it was less than the full RRP. The Jacket arrived but NOT AS DESCRIBED only one part of the "2 Piece" product. I filled in a customer service report and received "Thank you for reaching out to The North Face Renewed! I'm sorry to hear that your order arrived incomplete. Unfortunately, we do not have a replacement piece to send at this time, however, thank you for flagging this for us, we will be sure to address this with our team. You can start a return by visiting our return page here. By entering your order number and email, you will be taken to your order history. There you will be able to select the item to return and generate a return label. Once your item has been received and processed, we will issue a full refund on this item.

If you'd like to keep the item, please send an image of the condition of the item and we'll be happy to look into this issue further. " Meantime my daughter was already away at University and would be without a jacket if we returned it (&it seemed very odd they need a photo). I suggested to them to send a similar replacement and sent photo's. A few days later I received "I would be happy to send you a pre-paid return shipping label, or a £30 discount to be refunded back to your original method of payment. Kindly let me know which of these options works for you! " - neither of which did I consider were a fair resolution. This was then amended to being able to purchase another item with the £30 discount. I have now reached out again 3 times and receive no response - it seems that this is their "Resolution Policy" - so I would agree with other posts, and tell people to avoid shopping with "The North Face - especially their Eco-friendly "RENEWED" department, unless they wish to receive incomplete orders and terrible post purchase care. There are so many similar products with much much better after sales service. Sad as I think the idea is great especially for students, but in practice they are likely to be better off shopping elsewhere.

I agree with all the other negative comments I purchased a pair of trousers from north face online, the North face badge rubbed off the day I wore them with out even going in the washing machine, seems like the North Face quality is no where near like it used to be way to commercialised and overpriced for what used to be very good outdoor wear .

Ordered an item, delivered to completely wrong address Yodel state. Discussed with North Face customer service and said for me to find the item as delivered to ‘my neighbour’ and that this has been delivered appropriately and to go through my card provider for a refund. The address was actually 3 streets away, they deny having item.
Absolute sham!
Appalling service!
Stick with Columbia, Rab or any other reputable outdoor retailer!

To cut a very long story short, I sent a return back to North Face on 28th November. I have the courier receipt and also the online tracking returns confirms that it has been returned. Since the 28th I have made daily calls to north face, each day being told a different response. Some customer agents tell me they don’t have my return (even though I have proof they do) some agents promise the refund is coming, some say a manager will call me (but they never do), it’s been 3 weeks now and still no refund. So many people on here and online experiencing the same thing it makes you wonder if there are serious problems going on with the company’s finances wither that or they need a new returns system.
I know a lot of children/teens will be asking for the coats for Christmas and birthdays presents, my advice would be If you are going to buy from them, avoid ordering off the website. Go into a physical store where you can try the products on and don’t have to risk sending things back and losing your money.

Very aggressive manager! I went in for a puffer and a peak. The manager who has a beard and glasses was really aggressive and dismissive. I will never shop here again until he is removed!!

PAID FOR ODRER AND NOT RECEIVED DO NOT USE THIS SCAM COMPANY

Order number N1354961

I bought a ski coat off their renewed website and it arrived with a used sanitary product in the pocket. Avoid at all costs

Awful. Nothing delivered, parcel missing. Both Yodel and NF completely unhelpful to try and resolve. Still without a refund or exchange or replacement. Just in limbo, but they have my money.

Extremely poor customer service. I recently ordered an expensive puffer coat. The delivery courier was DPD. On the day of delivery I left instructions for delivery to be made to my neighbour, this was confirmed in the DPD app and a confirmation email. Unfortunately the delivery driver failed to follow delivery instructions and left it behind a plant pot outside the front door.When I returned home unsurprisingly the package had been taken. I raised a complaint with TNF and they said they would contact the courier to investigate what happened. I provided evidence on my delivery instructions. Ten days later they have contacted me to say they will not be issuing a refund as they was happy that the delivery was made.
I’m £220 lighter with no coat. Terrible customer service who have basically discarded my evidence and called me a liar.
Avoid at all costs

Awful customer service. Logistically incompetent.
I am having a similar issue as a previous reviewer B Billy B. I paid NF £220 for a jacket for my daughter's Xmas present. Was given a tracking number from Yodel but when tried to track the order it says Parcel still will North Face. This went on for 1.5 weeks. Phoned North Face many times during this time and each time they tell me it is on it's way. One customer service assistant told me on the phone that she will look into it. Next thing I know I get an email to say order has been cancelled and I can reorder on the website! No explanation as to what went wrong or if I wanted it cancelled. I then get a message from Yodel saying parcel is being returned as I didn't collect it! So frustrating, I never received any email/text to tell me to pick up the parcel. Thought I'd investigate at my pickup location (Yodel collection at newsagent) to see what happened and the man there (that would not give me his name) said he could not check to see if my parcel had actually arrived and been sent back or not as he doesn't have access to any parcel info. So I don't know if it is NF, Yodel or the pickup location not delivering! Stupidly reordered the jacket thinking that was a one off bad experience and guess what same experience again. It has been 3 weeks and when I track my (New) parcel it says Parcel still with North Face even though I have been given a tracking number - same as before. Sort it out NF!
Look at your reviews, only a 1.5 score! Such a dismally poor service. Definitely did not expect this incompetence from a highly respected brand. Do something about it and look into it. Is it you or Yodel that is so incompetent.