The North Face Reviews 

I have ordered jacket ,shorts and hiking shoes for my daughter for school trip. My order was left outside my front door without any instructions given to the DPD. I live in the block with no safe place. I am disgusted of how I have been treated by Northface customer services. There is a clear photo of my parcel on the floor outside my front door. When I challenged the company they were unhelpful and not interested in resolving this situation. They made it clear that they will not be refunding or replacing my lost order. I've been ripped off by a leading brand company!

AVOID!! Rip off brand with a customer service team who have zero knowledge, empathy or effort to help resolve issues. I purchased many items from North Face as Christmas gifts for my family. One of them being a wooly jumper/jacket costing £94.50 (with my teacher discount). Unfortunately, the jumper was too long on my sisters arms so I returned it and asked for a refund. I have the receipt of return and the delivery company kept me updated with return and emailed when returned. North Face themselves even emailed to say they had received my item and to wait for my refund. I patiently waited and waited as their website said that they are busy due to Christmas returns. After emailing them on numerous occasions, I then received an email saying that I won’t be getting a refund because they didn’t receive my item. I sent them the email they sent me as my evidence and they said I still wouldn’t be getting a refund. So I am £94.50 down, a jumper down and my sister is still waiting for the refund so I can finally giver her a Christmas present.

After a recent visit to the North Face store at the Trafford Centre in Manchester. A suggestion to the staff: if you are going to talk about potential customers on your natty headsets then I suggest you don't let people overhear you doing it! Then smiling at me in a condescending fashion isn't going to help!

Purchased a £145 walking boots from north face.. The material is faulty as we took them to a independent repair shop to get second opinion.. They were worn once for approx 1 hour when the fault was noticed.. purchased in February worn march for 1st time..
Many exchanges of e Mail’s, North face refuse to replace no refund wanted just a replacement…
Will now try taking matter to rip of Britain or ombudsman..
Disgraceful service consider they are meant to be high end prouducts..

I ordered a size small and medium for next day delivery so that I could find the right size. Only the size medium arrived in the mail...

I sent pictures and evidence of the weight to TNF and they rejected my refund claim. I’m now out £272 for a jacket that I never received!

Do not trust that you will receive the correct items in your order from TNF.

Complete failure from packaging to customer service.

I WANT TO GIVE ZERO STARS
I ordered a jacket but they didn’t have the pink my daughter wanted online so thought she would maybe like the mahogany color. In the meantime we went to London and saw the pink so bought it. I didn’t even open the Mahogany and sent it straight back in the sealed original packaging.
I didn’t want to do this having read the rules but they refuse to use another way.
Yodel have lost the return and despite me having the receipt for return and video/ photo evidence I still might not get my money back and they are trying not to give it! Absolutely appalling and they have lost a customer in me and all my family.
Posting this on every social media possible and I shall not give up! ITS MY MONEY!

Purchased a £270 winter coat, the zip was faulty. Sent it back to NF customer services who refused to fix under warranty. Took it to my local retailer, they were useless and said they couldn’t help. Very poor quality at a very high price. Won’t buy again from North Face, product and service very poor.

Wish I had read the reviews here before I purchased a pair of North Face supposedly waterproof walking shoes last year from Millets. About 6 months after having them my feet felt a little damp, I just ignored it but should have returned than, I just couldn’t find the receipt. Now feet fully saturated after even just walking on the grass to pick up the dogs ball after it’s been raining. What a waste of £95… the only place for them now is in the bin!!

Was going to buy a new hat my old one that faded saw these awful reviews terrible story’s and to be rated 1star there not just a few slander story’s that’s a lot bad experiences I don’t like online shopping but glad I see these now il avoid incase the hats just fade again.

Arctic Parka: nothing Arctic about this coat. What an abysmal company, the north face is. I sent a jacket that I bought for my son for school that was £540. He said he was freezing in it as soon as the weather dropped down to 0 he has barely worn it. It should not be described as an Arctic Parker because is there is nothing Arctic about it it’s rubbish. Basically it’s the most abysmal jacket completely overpriced. to say the Customer Services and warranty department are abysmal is an understatement. They offered no help and no solution. I couldn’t even get a label for two months to send the jacket back to them. They refuse to give me their legal details. They should get zero stars because they are not fit to be operating in the UK as a professional company. Do not waste your time and money on their products. They are overpriced rubbish. I still intend to take them to court as this product is clearly missold and misrepresented in its title. Provide your legal details and account for your selves, not the north face.

The zip on the SECOND North Face jacket I’ve owned is broken. Each time, just over 2 years old and therefore out of warranty. ‘Customer Service’ directed me to a third party repair company. Terrible longevity built into their products. By contrast, I had a 10 year old Timberland jacket that finally died after serious wear and tear.
This company does not deserve its reputation or its following. Avoid wasting your money on perishing tat which will fail and head for landfill

I sent my faulty jacket to their return warehouse and someone from their team signed parcel as received but they said they didn’t receive and now I’m not having back my item.
Should be not even one star.

I wish i could rate a zero! I ordered some boots which were unfortunately too narrow so i returned them following The North Face's automated returns system on their website. This was arranged with Yodel, i dropped the parcel off and 2 days later was told it was back with the wareouse. I was told to allow 14 days for the refund which i did. On day 15 I called and was told they would look into it and email me. I received an email from the 'fraud & investigation' team stating that the goods were not received and no refund will be issued. No one in 'customer service' will speak to me now as that team have basically closed the case and nothing can be done? It literally states on their website that it was received and a refund is being processed and now i am being screwed over! I really wish I had read these awful reviews first as clearly I am not alone. How can they get away with this?

APPALLING!! As a member of XPLR should get free delivery - now been told I have to pay a collection and handling fee of £5 - is this real? For a "high quality" product the customer service skills are appalling ! Surely this is false advertising as the delivery is clearly not free? Would like to know how they can justify the over inflated prices??

AVOID UNLESS YOU MIGHT NOT HAVE TO RETURN
I am still waiting for my return , endless emails . They actually lost my first package, which I reordered. First return took weeks on a LOST DELIVERY , and now still waiting for returns on the next parcel. Absolutely appalling customer service , never again which is a shame as the products are really good . Chased again on 5/2 to be told JUST WAIT by Jorge M from their customer service department. Absolutely says it all ! NEVER AGAIN

Poor quality of Futurelight outdoor shoes

Customer Service Department
The North Face

Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent purchase from The North Face. On December 26th, I bought the MEN'S TRANSVERSE 2L DRYVENT™ JACKET (Order Number: 86153689) from your [Online Store/Physical Store Location]. I chose The North Face for its esteemed reputation in delivering high-quality outdoor apparel. However, my experience has fallen short of the brand's esteemed standards.

Regrettably, within less than two months of purchase, the jacket's zipper malfunctioned after fewer than ten uses. This is particularly disheartening considering the product's cost and the brand's reputation for durability and reliability.

Given these circumstances, I am seeking a resolution to this issue. I would appreciate the opportunity to select a different model as a replacement for the defective jacket. Additionally, in recognition of the inconvenience and disappointment experienced, I am requesting a 31% discount on this replacement. Should this not be feasible, I would accept a full refund as an alternative form of compensation.

I would love to provide copies of the receipt and photographs of the defective zipper for your reference. Your prompt and positive response to this matter would be greatly appreciated and would help restore my confidence in The North Face.

Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.

Sincerely,
Jeff

We all know The North Face products are great but customer service is appalling and getting a refund is like pulling teeth. This is not the first time I’ve had this problem with The North Face.
Last time I opened a PayPal dispute and uploaded all my support emails etc.
The North Face contacted me and said they’d issue a refund if I closed the PayPal dispute, which I did. 10 days and they still didn’t refund me so I re-opened the dispute and PayPal gave me the refund. Thank goodness for PayPal.
I have the sample problem again. It’s more than two weeks since The North Face confirmed my return and said they’d refund within 14 days, but they haven’t. Customer services are unable to say when they will refund me. So once again, it looks like the only way I’ll get my money is to open another PayPal dispute with The North Face.
As I say, thank goodness for PayPal!

Worst customer service I’ve ever had so far. I ordered a bag from here and when I got my parcel I received the wrong item. I did the online live chat to try and get this resolved, they didn’t even try to help me and the chat was being ended by the agents while mid way through giving them all the details and this happened about 3-4 times. Also the bag that I did receive from them I can’t even find it on there website so I have no idea the price of it if it’s cheaper than what I actually paid and I also think the bag I received is a return from another customer as the tag inside the bag looks like it’s been cut off. Not a satisfied customer at all definitely won’t be ordered from them again, first and last time.

Bought a North Face bag through the official .Co.uk website. Had a few initial problems using the payment gateway but managed to make purchase. When bag arrived it had the wrong label attached to it. It was a 32l bag with a 64l tag. So I had paid for a 64l duffle bag and received a 32l duffle bag. Of which the colour was wrong too! Tried numerous times to contact the company using the phone number but by an automated message stated they were closed. This was a couple of days before due to travel. So had to make other arrangements for replacement bag and also had to arrange return of said incorrect bag. Sent emails explaining disappointment and inconvenience of whole episode but had no response or acknowledgement of my emails or of the problem. Hugely disappointed that this company has such bad customer service. Has put me off purchasing any further products. I will purchase and recommend Patagonia products in the future.