Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
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Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
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Moving my cash ISA
I wanted to move my cash ISA to the Nottingham as I already had a savings account there and was happy being able to go into a branch.After a couple of issues (by my existing account holder) the process went smoothly.The staff in the Sheffield office were excellent.
12 May 2026
Reply from Nottingham Building Society
Hi Janet,
Thank you for your feedback! We’re so pleased the transfer process was completed smoothly in the end, and that our Sheffield team provided excellent support throughout.
Holly Customer Team
The staff are lovely
The staff are lovely. Lauren was friendly and efficient, she dealt with our queries well
14 May 2026
Reply from Nottingham Building Society
Hi Paula,
Thank you for your kind feedback! We’re delighted to hear Lauren provided such friendly and efficient service, we’ll be sure to pass on your comments.
Holly Customer Team
The staff were so helpful.i recently…
The staff were so helpful.i recently broke my leg and could not physically get into the branch. Staff explained everything and sent appropriate paperwork. I was able to sort everything on the phone. Excellent customer service in Sheffield
30 March 2026
Reply from Nottingham Building Society
Hi Janice,
Thanks so much for sharing your experience! We hope you’re recovering well, and we’re really pleased our Sheffield colleagues could help you so effectively over the phone.
Holly Customer Teams
Reply from Nottingham Building Society
Hi Tony,
Thank you for your fantastic feedback! We’re so pleased you found everything easy and straightforward — and yes, the passbook is always a favourite 😊
Holly Customer Team
Go to customer service
So far, very good service especially the branch at Mapperley Top Nottingham
18 May 2026
Reply from Nottingham Building Society
Hi Tony,
Thanks so much! It’s great to hear you’ve had a positive experience, and we’ll be sure to share your feedback with the Mapperley team.
Holly Customer Team
Ryan was very helpful
Ryan was very helpful, empathetic and made my problem easiest to resolve.
5 May 2026
Reply from Nottingham Building Society
Hi Melody,
Thank you for your kind feedback! We’re delighted to hear Ryan was so helpful and made things easier to resolve for you.
Holly Customer Team
Nice welcome
Nice welcome, pleasant environment and staff. Was seen promptly, good advice given.
19 May 2026
Reply from Nottingham Building Society
Hi Helen,
We really appreciate your feedback! We’re pleased you were seen promptly and had such a positive experience with our team.
Holly Customer Team
Friendly staff
I went in to open a new ISA account and this was done quickly and easily. The terms of the account were explained and I was given a cup of tea as well.
14 May 2026
Reply from Nottingham Building Society
Hi Paul,
Thank you for your lovely feedback! We’re so pleased opening your ISA was quick and easy, and that you felt well looked after, tea included!
Holly Customer Team
Helpline not very good so contacted…
Helpline not very good so contacted branch at Worksop they were excellent
13 April 2026
Reply from Nottingham Building Society
Hi Lesley,
It’s fantastic to hear that the team at our Worksop branch were able to step in and provide excellent support. We’re incredibly proud of our branch colleagues, and your kind words will mean a lot to them.
Holly Customer Team
Reply from Nottingham Building Society
Thank you for your great feedback! We’re delighted you’re enjoying our rates and finding our website easy to use.
Holly Customer Team
Staff very professional and pleasant…
Staff very professional and pleasant and welcoming especially Lauren
7 May 2026
Reply from Nottingham Building Society
Hi Colleen,
Thanks for your kind words! It’s wonderful to hear Lauren and the team provided such a positive experience.
Holly Customer Team
Very helpful and friendly staff
8 May 2026
Reply from Nottingham Building Society
Hi Mike,
Thanks so much! Your kind comments about our team mean a lot to us.
Holly Customer Team
Reply from Nottingham Building Society
Hi Geoffrey,
Thank you for your kind feedback! We’re so pleased you found the team helpful and the advice useful.
Holly Customer Team
I wanted to open a branch ISA and am…
I wanted to open a branch ISA and am temporarily unable to go in because of mobility issues. I talked over the phone and the person I spoke to was very helpful. I had a form sent by post that I returned, some of which had been filled in for me. I now have my pass book and I am very impressed by the service.
14 May 2026
Reply from Nottingham Building Society
Hi Colin,
Thank you for your lovely feedback! We’re so pleased we could support you during this time and make the process as easy as possible. It’s great to hear you’re happy with the service.
Holly Customer Team
A meeting was arranged with a member of…
A meeting was arranged with a member of staff despite me not having an appointment. All staff were friendly and helpful. The customer assistant was very knowledgeable about the product that I wanted, this was an Allowance ISA. My personal details were confirmed and my application for the ISA was quickly completed. An information pack about the ISA was provided together with a Passbook for the ISA account. Details about how to register the new account with Nottingham Building Society and how to transfer funds were explained. The service provided was quick and efficient. I entered the Grantham Branch at about 4.00pm and left at around 4.30pm with the account for the ISA I wanted opened and ready to receive my first payment. I would recommend the Nottingham Building Society to anyone wishing to open a savings product.
8 May 2026
Reply from Nottingham Building Society
Hi Robert,
Thank you for your wonderful feedback! We’re so pleased our Grantham branch could support you straight away and make opening your ISA simple and efficient. Your kind words about the team’s knowledge and service are truly appreciated.
Holly Customer Team
Able to speak with a human rather than…
Able to speak with a human rather than a “bot”. Matter resolved quickly
6 May 2026
Reply from Nottingham Building Society
Hi David,
Thank you for the 5* review! We’re so pleased you could speak to someone directly and get everything sorted quickly.
Holly Customer Team
"Visit to Dereham" The staff were very helpful and…
The staff were very helpful and informative. Visiting the office I had travelled quite a distance to attend in person. The staff were aware of this and slowly but surely took me through the process of changing about five accounts/updating them. Carefully explaining each step.
28 April 2026
Reply from Nottingham Building Society
Hi Ian,
Thank you so much for your lovely feedback! We really appreciate you travelling to visit us, and we’re so pleased the team took the time to carefully guide you through each step.
Holly Customer Team
Easy to Navigate and set up.
Easy to Navigate to the account type wanted.
Signing up was no more challenging than for any other UK savings account.
The rate offered for easy access was competitive hence I went for it!
Once done, the confirmation was swift and the ability to transfer strait forward.
I’m entirely satisfied with the interaction thus far.
27 April 2026
Reply from Nottingham Building Society
Hi SWilliams,
Thank you so much for such thoughtful feedback! We’re really glad you found everything easy to navigate and that setting up your account felt straightforward. It’s great to hear the rate stood out to you too, and that everything, from confirmation to transferring, was quick and simple.
We’re delighted you’ve had such a positive experience so far and really appreciate you choosing us!
Holly Customer Team
Personal service Walked in and sat down…
Personal service Walked in and sat down immediately with Kelly wished to open an ISA was shown the various options and talked through Opened an ISA and left in short time Dealt with very effectively and efficiently with a friendly smile Excellent service
8 May 2026
Reply from Nottingham Building Society
Hi Susan,
Thank you for taking the time to share such detailed feedback! We’re delighted to hear Kelly was able to provide a prompt, friendly, and informative service, helping you choose and open your ISA so efficiently. We’ll be sure to pass on your kind words, she’ll be really pleased.
Holly Customer Team
Very good service
7 May 2026
Reply from Nottingham Building Society
Hi Chris,
Thank you for your feedback! We’re delighted to hear you received very good service and appreciate you taking the time to share this.
Holly Customer Team
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