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Noun Project is building the world’s most diverse and extensive collection of icons and photos. Access 7 million free icons and photos to make any idea more memorable. Each image is professionally curated for quality, diversity, and inclusion.
5665 Wilshire Blvd, 90036, Los Angeles, United States
3.6
13 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Outstanding Customer Support!
We had a minor change that needed to be made to our invoice. Contacting support was quick, easy, and fast! Within minutes of sending my email, my problem had been resolved.
I had an inquiry, which I honestly thought was a long shot—the employee who set up our account left, and I was hoping to transfer ownership. I sent an inquiry to support, and had a reply within an hour. After I followed up with the information they required, I had another email within the hour saying I was all set. Prompt, excellent service. Thank you!
I needed to make a change to my billing info. Customer support answered within 24 hours and gave very clear directions for accomplishing what I needed. This is how customer support should work! Kudos to the team!
I've used the Noun Project for over a decade now. Before NP, I'd plow through Google images to scrape together a few sample icons just to comp out a fast design idea, then "FPO" the whole thing, and eventually have to re-research icon sets to purchase a set that hopefully resembled the ones I'd roughed into the draft. Designers on a deadline don't have that kind of time. Then Noun Project came along with a central repo of clean icons, ready-to-use, searchable by subject. I'd grab free lo-res versions to work out a design, then buy the vector set for the final. Saved me so much time! I've had nothing but positive experiences with their payment process and customer service. It's been cool to watch NP evolve over time. There are other similar services out there now, a lot of them AI-driven, and that's cool and everything, but I've always preferred sourcing design components from the greater design community. Noun Project was the first of its kind to do that and do it well, and saved my hyde on many a design deadline. I'm loyal to them for that.
Reply from Noun Project
Thanks for your support, we appreciate you choosing Noun Project!
Not a good experience at all, this Company are unscrupulous. 5 years ago I subscribed and used their products just for one day. I failed to notice the following 5 years I was still being debited an annual subscription. I stress this is my error. I wrote to Noun Project and asked that they refund me the last 4 year's subscription. They refunded me the last year but not the 3 years in between. This is very sharp practice in my book.
Reply from Noun Project
Hi Jon,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We’re unable to offer refunds for Pro subscriptions because a portion of each subscription fee is distributed monthly to our global creator community. This helps ensure that artists are fairly compensated for their work.
To help remind our users, we send a confirmation email at the time of signup, as well as reminder emails before any subscription renewals. These emails come from yourfriends@thenounproject.com.
We understand your frustration. We are continuously working to make our policies and communications clearer. We appreciate your feedback and are here if you have any other questions or concerns.
— The Noun Project Team
They claim to have "The World’s Most Diverse and Extensive Free Icon Collection" which is total BS. You have pay for a pro subscription or pay $5 for a single download.
This site is the latest victim of the capitalistic enshittification of basic services. I'm NOT PAYING THAT MUCH FOR A BLACK AND WHITE PNG OF AN EGG SHELL.
Reply from Noun Project
Hi there,
We’re sorry to hear that you were disappointed with your experience. We’d like to clarify a few things about how Noun Project works and the values that guide our platform.
Our icon collection is free to use with attribution, which helps ensure that the artists who create and share their work receive recognition.
For those who prefer not to provide attribution, we offer the option to purchase a royalty-free license or subscribe to Pro, which financially supports the creators behind the content.
We’re committed to making visual communication more inclusive and representative of the world we live in. A significant portion of our library is dedicated to increasing visibility for communities that are often underrepresented in visual language. We actively seek out and prioritize this type of content to help ensure everyone can see themselves reflected in the icons they use.
We understand your concerns about pricing and respect your choice to find another source for icons. We hope this provides some context into how our model supports creators and fuels a more equitable design ecosystem. If you have any further questions, feel free to reach out to us directly at info@thenounproject.com.
— The Noun Project Team
Purchased 3 icons, charged for 4. No access to download any of them, can't find anyone within the business to contact.
Reply from Noun Project
Hi Sondra,
We’re sorry to hear about the trouble you experienced.
If you believe you were incorrectly charged for an extra icon, please don’t hesitate to reach out to our support team at info@thenounproject.com — we’d be happy to look into it and help resolve the issue.
As for downloads, you can access any icons you’ve purchased by logging into your account and visiting your Download History. Just click the download button next to any icon to re-download it at no extra charge (in either PNG or SVG format).
You should have also received a receipt via email after your purchase, which includes a direct link to re-download your icons. As long as you're signed in, those links will work without charging you again.
Thanks for flagging this — we're here to help.
— The Noun Project Team
I subscribed to the Noun Project for a work presentation and requested a subscription cancellation months ago (July 2023). I received a notification confirming the subscription was cancelled. Despite following up I am still being charged every month (Dec 2023).
Would not recommend using this site.
Reply from Noun Project
Hi Holly,
We're really sorry to hear about your experience and completely understand your frustration.
Is it possible you had more than one account with us? This could explain why you were continually billed even after receiving a cancellation confirmation. Please reach out to our support team if you have any questions, we’d be happy to help investigate this further.
Thank you for bringing this to our attention—we value your feedback and the opportunity to make things right.
— The Noun Project Team
Really bad UX you have to deal with. For a Platform like this expected way better ways to use this.
Reply from Noun Project
Hi Jelle,
Thanks for your feedback — we're a small team working hard to share great content with the creative community, and we really appreciate your patience as we continue to grow and improve.
We recently launched new features like filters for style and line weight, and tools to help you find visually similar icons or browse by related keywords.
We aim to keep the UX simple and intuitive — but we know there's always room to improve. If you have specific suggestions, we’d love to hear them!
Feel free to reach out at info@thenounproject.com — your input helps shape what we build next.
— The Noun Project Team
I've been using the Noun Project for years and have had nothing but great experiences with it. I can nearly always find an icon for what I want. I pay for their yearly service which allows me to get royalty free version of the icons for use however I see fit. I can get them in both SVG and PNG variations, change the main color, background, save and add to collections, and more. If you're looking for high quality icons and great selection, I'd highly recommend giving them a chance.
Reply from Noun Project
We appreciate your support! Thank you for choosing Noun Project!
This is a ripoff. I paid for lifetime access to the app a few years ago and was never able to use it. Despite providing credentials and contacting them multiple times I got no response. Just today they spammed me with e-mail inviting me to pay them more money. A big shaky! Don’t do it!
Reply from Noun Project
Hi William,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
It sounds like you purchased this subscription from a third party website like Stack Social.
We’d be happy to look into your account and make sure you receive the access you paid for. If you can email us at info@thenounproject.com with any details or a receipt from your original purchase, we’ll do everything we can to resolve this.
Thanks again for reaching out — we’d love the chance to make this right.
— The Noun Project Team
I love their resources. The icons are minimal, uniquely designed and you get multiple color choices. Premium icons are not so expensive. Use them in my projects all the time. Fantastic!
Reply from Noun Project
Thank you for the kind review! We appreciate you choosing Noun Project.
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