The Nunhead Gardener Reviews 

681
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, mentioning that items always arrive securely packed, right on time, and in wonderfully healthy condition. People also find the online ordering process extremely straightforward, noting that browsing, selecting, and purchasing beautiful plants is an absolute breeze from start to finish. Though some customers noted occasional delivery delays, minor item mix-ups, or receiving plants that felt somewhat smaller than anticipated. A few reviewers additionally experienced issues with missing items, damaged products, or unexpected delivery fees, though these represent a small fraction of overall feedback.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful flowers,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the remarkably fast shipping... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the gorgeous plants and... See more

Order

Users describe positive interactions with order, highlighting the straightforward online ordering system and... See more

Service

Clients share deep appreciation for the service, noting that ordering and delivery provide a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast same day delivery, ordered early Saturday morning and arrived in the afternoon. Stunned. Bought two Heuchera's making this the second order for this particular Heuchera (Paris). These were... See more

Rated 5 out of 5 stars

I just love the Nunhead Gardener. I'm a frequent shopper / visitor of the store and always enjoy the selection of plants and the staff members. They're all really caring. This year I placed my first... See more

Rated 5 out of 5 stars

Searched for terracotta window boxes everywhere and when I did find them they looked factory manufactured and no redeeming features. Having got some lovely plants and pots from Nunhead garden centre b... See more

Rated 5 out of 5 stars

The plant received was absolutely lovely. The service from ordering to delivery was a great experience. I am so pleased that I reconnected with Nunhead Gardener's. I used to visit many moons ago so I... See more


Company details

  1. Garden centre
  2. also in
  3. Flower Delivery
  4. Flower market
  5. Garden
  6. Homewares Shop
  7. Nursery

About The Nunhead Gardener

Written by the company

We are an independently owned and run group of South London based community garden stores. We pride ourselves on our highly knowledgeable team of horticulturalists who are always on hand to offer expert advice regarding all indoor and outdoor gardening matters in a friendly manner. We aim to cater for the needs of all types of urban gardener and home jungle enthusiast.

Whether you’re a seasoned landscape artist looking for specialty plants; an enthusiastic novice creating your first garden; or you simply want to brighten up your home or find an exceptional gift for someone special, we guarantee to help. Shop Houseplants Shop Indoor Pots Shop Garden Plants Shop Garden Pots & Accessories

Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(681)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Efficient service

Efficient service, order completed and quality good. The only criticism is that I requested the delivery on Friday but it came on Thursday. Fortunately my meeting finished early so I was here.

12 June 2025
Rated 5 out of 5 stars

The Nunhead Gardener in Camberwell is…

The Nunhead Gardener in Camberwell is an absolute oasis for lovers of plants, ceramics, beautiful earthy designs and other nature inspired products.
The staff are always lovely and helpful, even to those just wandering in for a forest bath!

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience, poor packaging for delivery and lack of communication from The Nunhead Gardeners

I’m very disappointed with my recent order from The Nunhead Gardener. Despite the website’s promise of next-day delivery if ordered before midnight, my order arrived 4 days late. There was a complete lack of communication from The Nunhead Gardener throughout this period. I was left waiting and had to persistently chase updates while receiving daily notifications from the courier that the order was out for delivery, which caused confusion and frustration.

On the day the order finally arrived, the plants came in a simple paper bag with the plants stacked on top of each other, poorly packaged, and with minimal protection or care. Soil had spilled at the bottom of the bag, which felt careless and unprofessional.

As a first-time customer, this was an extremely disappointing experience. I have already requested a delivery refund due to the delay and failure to meet the promised delivery time, but I am still waiting — it’s now been nearly two weeks without any response.

I hope this feedback is taken seriously, as it reflects poorly on the service and care for customers.

7 June 2025
Rated 5 out of 5 stars

Excellent quality

I received the plants I ordered quickly, very well packaged, and of excellent quality. It was my first time ordering with the Nunhead Gardener but it definitely will not be the last.

2 June 2025
Rated 5 out of 5 stars

Great customer service

Plants in very good condition. Despite a delay in delivery I’ve given 5 stars as the customer service was excellent, really helpful in trying to sort out the issue.

23 May 2025
Rated 5 out of 5 stars

Excellent

Great service and plants delivered the next day with lovely card and plants in good condition

25 May 2025
The Nunhead Gardener logo

Reply from The Nunhead Gardener

We really appreciate you taking the time to leave a review – glad to hear the plants and delivery were spot on. Thanks again,
Emily

Rated 5 out of 5 stars

Easy transaction for my evoucher

Easy transaction for my evoucher. Had visited during the day and knew it was the perfect gift for my work colleague. Displays are stunning!

25 May 2025
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Reply from The Nunhead Gardener

Hi Jessie - thank you very much for the kinds words, we'll be sure to pass them on to our team who create the beautiful displays! Really pleased you found what you were looking for - we hope your colleague enjoys their botanical gift! Many thanks, Emily

Rated 5 out of 5 stars

All around great

Good selection of products, friendly customer service and reliable delivery.

25 May 2025
The Nunhead Gardener logo

Reply from The Nunhead Gardener

Thanks so much for the lovely feedback, we’re so glad you were happy with the service from start to finish! Thanks again, Emily

Rated 5 out of 5 stars

Buying a gift voucher as a birthday…

Buying a gift voucher as a birthday present was a very simple transaction.

21 May 2025
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Reply from The Nunhead Gardener

Hi Alison - we really appreciate you taking the time to leave a review. Delighted you found the process a smooth one. Best wishes, Emily

Rated 5 out of 5 stars

The Nunhead Gardener is sublime...

The Nunhead Gardener remains one of my most treasured shopping experiences, and being able to share their beautiful products via online flower delivery for my niece's 18th birthday was very satisfying. The bouquet was exquisite, exactly as pictured in the example photograph. Thank you.

11 May 2025
The Nunhead Gardener logo

Reply from The Nunhead Gardener

Hi Anna - thank you so much for the positive feedback, it really does make our day. I’ll be sure to share this with our wonderful floristry team. We look forward to welcoming you back instore soon! Best wishes, Emily

Rated 4 out of 5 stars

Very high quality flower

Very high quality flower, however my delivery turned up much later than scheduled

Updated: thanks for the reply, I was informed that the arrival should have been 17:21 but the flowers did not turn up till 7pm.

9 May 2025
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Reply from The Nunhead Gardener

Thank you very much for the kind review Tuyen, we're delighted you were pleased with the bouquet. We're always looking to deliver the very best service - please could you let us know what time the flowers arrived with you? Thank you again for the feedback, Emily

Rated 5 out of 5 stars

Love the next day delivery!

Love the next day quality delivery! Website is easy to browse through. Plants arrived healthy. Thank you NG!

10 May 2025
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Reply from The Nunhead Gardener

Hi Lina - So glad you found the website easy and all went smoothly with the delivery. We hope you enjoy your plants! Thanks again, Emily

Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company; product delivered in a day. Had a little issue with the order (just some misunderstanding) and they insisted to refund me while keeping the product. Would highly recommend

1 May 2025
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Reply from The Nunhead Gardener

Hi Raffaella, We really appreciate you taking the time to leave a review – great to hear everything arrived in good time and we could solve the order issue! Thank you for shopping with us, Emily

Rated 5 out of 5 stars

Quality product

Quality product. Quick delivery.

5 May 2025
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Reply from The Nunhead Gardener

Hi Katerina - thank you for the kind words, lovely to hear your order went smoothly and you're happy with what arrived. Best wishes, Emily

Rated 5 out of 5 stars

Very high quality plants

Very high quality plants, delivered timely in minimal packaging!

3 May 2025
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Reply from The Nunhead Gardener

We appreciate you taking the time to leave a review Yvonne. So pleased your order arrived safely and that you’re happy with the plants. Best wishes, Emily

Rated 2 out of 5 stars

A bit disappointed

A bit disappointed, plants were smaller than shown, some were damaged in transit.
Better to go into the shop and choose your own.
Having mobility issues means I have to order on line, not ideal!

27 April 2025
The Nunhead Gardener logo

Reply from The Nunhead Gardener

Hi Frances, thank you for your feedback, I’m really sorry to hear the plants didn’t arrive in the condition you were expecting - we want orders to arrive in perfect condition! If you haven’t already, please do get in touch with our team - enquiries@thenunheadgardener.com. Best wishes, Emily

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