The One Glove Reviews 992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the durability and excellent grip of the gloves, with many noting they are the best their children have ever worn. The customer service is frequently described as exceptional, with staff members being helpful, efficient, and providing quick, personalized responses to inquiries and issues. However, some customers were dissatisfied with the product's durability, reporting that gloves ripped or sustained damage after minimal use. A few people also felt that the packaging made it difficult to remove a protective film, leading to damage to the gloves. Additionally, some reviewers experienced issues with customer service regarding product replacements or refunds for these quality concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the outstanding quality and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the responsiveness and... See more

Staff

Consumers find staff to be exceptionally helpful and professional. Many reviewers specifically praise a staff... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the outstanding quality and durability... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Son has tried all the other big name gloves- latex lasting 4x longer, no need for sprays etc.in inclement weather, durability and performance second to none, as well as fit and style- by far the best... See more

Rated 5 out of 5 stars

We’ve used one glove for for over 8 years. My young lad does 4 sessions a week, plus a fake and plays at a good level. But that is hard going on gloves. A couple of times we’ve come away from wha... See more

Rated 5 out of 5 stars

My 9 year old son loves this brand. We now have a collection of gloves, bags, clothes, cleaning kits to help his goalkeeping. For him being able to get rewarded is another bonus, especially as he has... See more

Rated 5 out of 5 stars

One Glove have always provided excellent service and top quality products. When reordering this time I chose the wrong size and was late returning them. Shannon was an absolute star, gave full instruc... See more


Company details

  1. Football shop

Written by the company

With every single glove on offer worn by professional goalkeepers from the Conference all the way up to the Premier League you are guaranteed a quality mitt that has stood the test of time for over a decade - when you choose "ONE" you make the right choice, you make the professional's choice. Not only did we pioneer such quality and accessibility, we delivered. And we continue to deliver more than a decade later. We are the original alternative, we are The One Glove.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

992 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Customer Service

We had an issue with stitching one of the gloves we purchased from One Glove and after emailing customer service the issue was resolved and a new pair of gloves on the way for my son in no time. Fantastic communication and speed of reply.

We have been purchasing One Glove for 2 years and will continue to purchase for many more.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, stitching on daughters gloves came apart after 7 games. Sent photos and order number (item bought for xmas but started use in january), was issued a gift card for the total amount paid for the gloves the day after sending an email. Lovely lady called Shannon, very helpful and lovely customer service!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

We purchased the wrong size by mistake…

We purchased the wrong size by mistake & I contacted the company via Facebook to ask for guidance.
A member of staff named Shannon responded to my query & I have to say she was so very helpful & professional, she was very prompt in responding & very helpful with fantastic customer service skills & great knowledge of the products.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought a pair of these gloves for both…

Bought a pair of these gloves for both my children aged 8 and 13 and they both absolutely love them, both have said they are the best gloves they've ever had! The fit is perfect and feels natural and they said they have full use of thier fingers when some gloves can be restricting. My 13 year old said the grip is fantastic, way better than other brands he has used in the past and he rates these gloves 11 out of 10 and will definitely be sticking with One Glove in the future!!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Replaced Gloves Quickly

My gloves had a stitch tear in the first two weeks but OGC offered to replace them free of charge. Always had good experiences with these gloves otherwise

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend The one Glove company! Amazing customer service

I ordered the wrong size for my son (7.5) and it was too big by the length of my thumb nail so I am having to return them and buy a different size. I would just like to say Shannon in customer service (via facebook messenger) has been such a massive help with things from how to return them (you don’t have to use their courier Evri and can return myself) all the way to getting a full refund and then the correct size I need for him. Absolute star she’s been. Definitely will use them again! When we got the gloves they felt amazing so very looking forward to getting a new pair!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Help team

I had a problem and I got a text from the help team almost instantly.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

recent purchase

I recently purchased a pair a gloves which needed to be returned due to unforeseen circumstances. The team within the support department at one glove were extremely helpful and supportive to this situation. They were able to provide a solution that did not impact my performance nor my comfort or game timeline. Big thanks to Shannon and the whole one glove family. I look forward to many more great experiences together.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend The One…

Would definitely recommend The One Glove, this isn’t the first time I have used them and everytime they are always spot on. I put an order through for 2 pairs gloves for my son but I ordered the wrong size in 1 of the pairs. I emailed after I placed the order and this morning I received a response from Shannon who advised that she had spoken to the warehouse team and had swapped the incorrect size for the size I meant to order, which saves me ordering the correct pair and having to send the other ones back. I am so grateful to Shannon and would like to say she is a credit to The One Glove team. Thank you again Shannon for all your help

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Glove replacement

Shannon was fantastic! My new gloves had a small tear at the seam after one use and she was more than accommodating and got me a replacement pair!!

This is fantastic customer service! This is why I use the one glove for all my gloves!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Contacted customer service email after my order had been confirmed as I had mistakenly ordered the wrong size and they were able to correct it and ensure that the size I needed was dispatched in its place. Very prompt and helpful service!

9 March 2026
Unprompted review

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