The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online application process is extremely fast, wonderfully straightforward, and very easy to complete without experiencing any unnecessary hassle. People also deeply appreciate the remarkably helpful staff members who consistently provide clear communication, professional guidance, and quick financial support during unexpected personal emergencies. Some reviewers were not happy with customer service, mentioning unprofessional behavior, a lack of empathy, and extremely unhelpful assistance from the support team. A few other people also felt that confusing payment schedules, early withdrawals, and slow application processing times caused significant financial difficulties.

What people talk about most

Service

Users describe positive interactions with service, highlighting a quick, efficient, and professional... See more

User experience

Customers had positive experiences with user_experience, frequently describing the process as smooth, quick,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt assistance and... See more

Payment

People report positive experiences with payment, highlighting the very straight forward process and fast... See more

Staff

Clients share positive opinions on staff, highlighting that team members are efficient, pleasant, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. #26 of 32 best companies in Loan agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(545)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with , all communication excellent

19 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience

Rated 5 out of 5 stars

As a returning customer found the whole…

As a returning customer found the whole process easy to navigate and provided the relevant documents required to have my application be successful, would highly recommend this company.

12 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Excellent good work

Excellent good work

8 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Money shop is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

Great service

8 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

Very good company was quick an easy to…

Very good company was quick an easy to get loan did a few checks and had funds same day.

6 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 3 out of 5 stars

I applied for a loan yesterday I was…

I applied for a loan yesterday I was accepted for £500 funds was transferred but I decided not to with it as they never sent me how much they will take from me each month so I canceled it but using the chat on there website i had to pay them back £515
£500 for there Loan and a £15 charge the money was not even in my account for 10 mins that's why I give 3 stars as they should of have a 14 days to deiced if you want to keep the Loan like most places do so there should not of been a £15 charge

30 July 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, all the loan documents with all this information charges/monthly payments were sent to you before the loan was taken out this should of been read before signing the agreement. We charge a £15 admin fee this is also in the terms & conditions in the loan agreement.

Rated 5 out of 5 stars

Very good service and reliable

Very good service and reliable

16 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 1 out of 5 stars

This company have no morals

This company have no morals, and their unprofessional behaviour comes across as bullying and intimidating.

Made them aware of my situation that I was struggling to pay and that a loan shouldn't have been offered to me as I had numerous amounts of missed payments for loans etc on credit score.

They constantly bully you over email and text and threaten you with court or other means.

They do not support even though you tell them it’s affecting your health, they continue to bully you.

I have raised a complaint with the FOS for irresponsible lending.

AVOID : this company is not worth the pain, they are bullies

1 July 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hello, we did ask for more information through Trustpilot to enable us to look into your complaint. If you could contact us direct this would help us look into your account.

Please contact us via email admin@theonestopmoneyshop.co.uk

Rated 5 out of 5 stars

Quick and easy to deal with

Quick and easy to deal with. Very happy with the service provided.

17 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 1 out of 5 stars

Rejected Twice Now

More like bullied into a payment plan.

Disappointed that I am offering to pay back my debt through a DMP but this was rejected. Would not recommend if you find yourself in a tough financial situation unfortunately.

16 July 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Good Morning. Thank you for taking the time to leave a review - We are sorry that you are having financial difficulties and have gone to a debt management plan. One of our team will give you a call to see if we can help.

I can see one of our team has been in contact with you and we were able to help you come to an arrangement that is suitable for you.

Rated 5 out of 5 stars

Great staff

4 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

Great

Really easy and simple! Highly recommend

11 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Great Stuff !!

Excellent from start to finish made getting a loan for an unexpected bill very easy

10 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Brilliant service

Brilliant service

2 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Fast pay out very helpfull

Fast pay out very helpfull

8 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Good, fast service

Good fast service

1 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

It was fast and good.

It was fast and good.

1 July 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you.

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