The Orchard Reviews 

177
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional during their store visits, making every interaction pleasant. Consumers often mention that team members go above and beyond to ensure complete satisfaction with every single purchase. The delivery and assembly service is also highly appreciated, with dedicated teams arriving promptly and handling heavy items efficiently. Buyers are consistently delighted with the exceptional quality of the furniture and the remarkably smooth purchasing process overall. People note that homes are left spotless, as all packaging materials are neatly removed once the setup is finished.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting the exceptional professionalism,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and right... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the prompt... See more

Product

Consumers find the product to be of amazing quality, describing their purchases as beautiful and divine... See more

Quality

Users describe positive interactions with quality, expressing delight over stunning furniture pieces and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought lovely garden furniture from Orchard Garden Center we had a very positive experience with a member of the sales staff Today Sean & Elvis delivered & assembled our furniture they... See more

Company replied

Rated 5 out of 5 stars

I had a great experience today at this café. From the moment we walked in, every staff member greeted us with warm smiles and made sure we were comfortably seated. Our order was taken promptly... See more

Company replied

Rated 5 out of 5 stars

Everything was 100%, the delivery lads - Sean and Elvis could not have been more friendly and helpful, arrived on exact time and day as notified, brought the furniture it, unpacked and assembled... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard... See more

Company replied


Company details

  1. Garden centre
  2. also in
  3. Cafe
  4. Home Furniture Shop
  5. Pet shop

Written by the company

Today, visiting Orchard means a great day out. This shopping heaven for homes and gardens! Packed to the rafters with the finest furniture and top quality accessories from all over the world, as well as a truly stunning selection of plants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(177)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly. Fully assembled. No packaging to dispose. Very happy.

11 November 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your lovely review. We’re delighted you were happy with the prompt delivery and assembly. Enjoy your purchase, and we hope to see you at the Orchard soon again.

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff in store, Denise and Ciara were both fantastic to deal with. Great
Communication and so helpful. The delivery men were brilliant, they helped me unbox the order and took the cardboard away etc. the orchard itself is a gorgeous shop and cafe. Worth the little drive from Dublin to check it out.

5 November 2025
Unprompted review
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Reply from The Orchard

Thank you so much Frances for your wonderful review! We’re delighted to hear that Denise, Ciara, and our delivery team made your experience such a positive one. Your kind words mean a lot to all of us here at The Orchard, and we’re thrilled you enjoyed the shop and café too. We really appreciate you making the trip from Dublin and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Orchard Garden Centre

They set a time frame and turned up promptly. Not delivered but assembled and took all the cardboard with them. They worked quickly and efficiently. The men were friendly and helpful.
Great quality from Orchard, as is the norm!

22 October 2025
Unprompted review
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Reply from The Orchard

Thank you so much for your wonderful review. We’re delighted to hear our team arrived on time, handled the assembly efficiently, and left everything spotless. It’s great to know you’re happy with both the service and the quality you’ve come to expect from The Orchard. We’ll be sure to share your kind words with the team.

Rated 5 out of 5 stars

A great professional service

A great professional service. Every one of the team was so helpful. Ciara who took my order, Louise who rang me to confirm delivery, Sean and his mate who delivered and assembled my garden dining set. Wish all companies were as good as this.

1 October 2025
Unprompted review
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Reply from The Orchard

Thank you so much for taking the time to share your experience. It’s great to hear how Ciara, Louise, Sean, Martin and the team made everything seamless from ordering, to delivery, to assembly. We’ll be sure to pass along your kind words, and we hope you enjoy your new garden dining set.

Rated 5 out of 5 stars

Dining Table and Chairs

Excellent service from start to finish. Very professional.

1 October 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your kind words. We’re delighted to know you had such a positive experience from start to finish, and we look forward to welcoming you back to the Orchard again soon.

Rated 5 out of 5 stars

Excellent delivery and installation

Sean and the team delivered and assembled our gazebo and patio furniture. Very professional work from the lads and delighted with our garden upgrade!

22 September 2025
Unprompted review
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Reply from The Orchard

We’re thrilled to hear Sean and the team made your garden upgrade so seamless. Thank you for sharing your feedback, and enjoy your new outdoor space!

Rated 5 out of 5 stars

The Orchard staff was very…

The Orchard staff was very knowledgeable, spent time with us trying to help to choose the right goods. The delivery of all bought items was organized perfectly, and delivery people were helpful and accommodating.

11 September 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your wonderful review. We’re so pleased our interior team looked after you so well and the delivery team ensured a flawless delivery experience. We look forward to having you back in the Orchard soon again.

Rated 5 out of 5 stars

Staff at location and delivery people…

Staff at location and delivery people were above and beyond nice helpful and professional.

10 September 2025
Unprompted review
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Reply from The Orchard

Thank you for your positive feedback. We’re so glad to hear our shop team and delivery team made your experience pleasant and enjoyable. We hope you love your new pieces and look forward to welcoming you back soon to The Orchard again soon.

Rated 5 out of 5 stars

Very helpful staff in the interiors…

Very helpful staff in the interiors department got the table we wanted which was in stock and delivered within a week. It looks fantastic and the delivery guys were on time and took away all packaging. Great experience.

11 September 2025
Unprompted review
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Reply from The Orchard

Thank you so much for taking the time to send such a lovely review. We’re delighted you had such an excellent experience with our interiors and delivery teams. We will pass on the feedback. We hope your beautiful new table brings many years of enjoyment and look forward to welcoming you back to The Orchard soon.

Rated 5 out of 5 stars

Cafe

There are no words for Angela who is Head chef in the cafe with whom we got to meet yesterday. My Mum who is Gluten and Dairy free finds it really hard to find food that she can enjoy where both are omitted. Angela came out and spoke with my mum and made her an amazing lunch. We will definitely be back.

4 September 2025
Unprompted review
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Reply from The Orchard

Hi Elaine, thanks for your lovely review. We’re delighted to hear about your experience and that Angela could make your mum’s visit so special. Our team takes great pride in ensuring that everyone, including those with specific dietary requirements, feels welcome and looked after.

We’ll pass your kind words on to Angela and look forward to welcoming you and your mum back to The Orchard very soon!

Rated 5 out of 5 stars

Egg Chair

Brilliant experience, Sean delivered my egg chair, himself and his coworker, assembled it, put it where I needed it, so I just had to come home, and sit in it and enjoy!! Thank you. It's great!!!

29 August 2025
Unprompted review
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Reply from The Orchard

Hi Karen,
 
Thank you so much for your wonderful 5-star review. We’re delighted to hear how much you’re enjoying your new egg chair, and that Sean and his colleague made the delivery and assembly effortless for you.

We hope your egg chair brings many relaxing moments, and we look forward to welcoming you back to The Orchard again soon!

Rated 5 out of 5 stars

Excellent service from the Orchard team.

From the staff in the showroom to the home delivery we found the Orchard team provided a higher quality service. In the store the ladies were able to answer all of our questions and make clear plans for the delivery of our purchase. The delivery truck arrived at the appointed time and despite the awkward access to the garden at our house and the torrential rain that was falling Sean and his colleague assembled our garden furniture without any issues and took great care in doing so. Nothing was a problem for them- true professionals.
We will certainly go back to 'The Orchard' for further purchases and recommend them highly to our friends.

28 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Hi Emer,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you had such a positive experience with our team, from your visit to the showroom right through to the delivery and assembly of your garden furniture.

We'll be sure to pass on your kind words to the showroom staff, as well as to Sean and his colleague. They’ll be thrilled to know their efforts, even in less-than-ideal weather, made a difference.

It means a lot to us that you’d recommend The Orchard and consider us for future purchases. We look forward to welcoming you back again soon!

Rated 1 out of 5 stars

Went for a family breakfast on…

Went for a family breakfast on Saturday, there was 6 of us. I went to till to order, the was order was read back to me and 1 item was missing, which the lady (who I think was a manager) added.

When our order arrived there was only food for 4 of us and two breakfasts were missing. The young girl who brought the food came back to the table to say that the 2 breakfast were not ordered, even though the lady at the till had called them back to me. I went back to till and reordered, while there I spoke with the lady who originally took my ordered to explain that I was disappointed as now 4 had finished their food while 2 hadn’t even gotten theirs.

We were left waiting for 25 mins before the 2 breakfasts arrived, which really was unsatisfactory.

I was also a little disappointed that nobody came to the table to apologies to the others for the error and delay.

I have eaten here a lot and normally very happy, but have to say I would be very slow to return.

23 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience at The Orchard Café. It is disappointing to know that your visit fell short of the high standards we strive to deliver. We also regret that you did not receive an apology at your table, as this is not the level of service we aim to provide.

Please be assured that your comments have been shared with our café team so we can improve.

Rated 5 out of 5 stars

Great experience and excellent customer

We had such a lovely experience with Aoife from the pet section in the orchard.Aoife was a wealth of knowledge. She gave us so much of her time and a lovely friendly manner. Would highly recommend a visit.

25 August 2025
Unprompted review
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Reply from The Orchard

Thank you so much for your kind words. We are delighted to hear you had such a lovely experience with Aoife in our pet section. She will be thrilled to know her knowledge and friendly manner made such a difference to your visit. We truly appreciate your recommendation and look forward to welcoming you back to The Orchard again soon.

Rated 1 out of 5 stars

A very disappointing experience

There was a lot of confusion around our order.
Some arrived and it turned out other items weren’t taken for ant the till although the order was rad back and confirmed. It took a further 25 minutes to arrive.
When it did arrive it was far too salty. My tongue was tingling with the amount of salt.
Out family breakfast was a big disappointment

23 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Hi Declan,
Thank you for taking the time to share your experience. We are very sorry to hear about the confusion with your order and the delay in receiving your breakfast. This is not the standard we strive to deliver, and we completely understand your disappointment.
We are also concerned to hear that your meal was overly salty, and we will be addressing this with our kitchen team.
Your comments have been noted and shared with our team.
Kind regards,
The Orchard Café Team

Rated 5 out of 5 stars

They called previously & arranged a…

They called previously & arranged a suitable time for delivery, & also advised on text to be sent so i knew it was coming from them,
Instore staff as always were extreamly helpfull,
Delivery guy,s called to say that they were on rhe way, & were most pleasent & helpfull,
Take a bow Orchard,

19 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely review. We are delighted to hear that you had such a positive experience with both our in-store team and our delivery service. It is always our aim to make things as smooth and helpful as possible for our customers, and your kind words mean a lot to the whole team. We will be sure to share your feedback with everyone involved. We look forward to welcoming you back to The Orchard again soon.

Rated 5 out of 5 stars

Helpful support when choosing patio…

Helpful support when choosing patio furniture. Delivery was only a few days later, very timely, seamless service with lovely set-up left for me to enjoy.

15 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you for your kind words. We are delighted to hear that you found our support helpful when choosing your patio furniture and that delivery and set-up went so smoothly. We hope you enjoy your new furniture and many relaxing moments outdoors.

Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish. Ciara was wonderful in store - super efficient follow up. Delivery was fantastic - great communication and tidy install.

14 August 2025
Unprompted review
The Orchard logo

Reply from The Orchard

Thank you so much for your lovely feedback. We are delighted to hear that Ciara and our delivery team made the whole experience so seamless for you. We will be sure to pass on your kind words, and we hope you enjoy your new purchase.

Rated 5 out of 5 stars

Delighted with our garden furniture…

Delighted with our garden furniture from The Orchard which was delivered today 24/07/25. We got our delivery at the time expected and it was assembled with great care and attention. We were also shown how to use the cantilever parasol. Also they took away all the packaging which was very helpful.

24 July 2025
Unprompted review
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Reply from The Orchard

Thank you so much for your kind words! We're thrilled you’re happy with your furniture and service. Enjoy your new garden setup!

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