bad packaging, tree broken, neither re-send nor refund!!
I ordered a tree, it has arrived broken due to the weak packaging (no stuffing inside the box...). after a whatsapp exchange with their customer service, they told me that they will send me a new one but when I asked them for the new tracking number, no answer from them for more than 3 weeks despite having asked again several times. I end up ordering the same tree in another on-line shop. TIME and MONEY WASTER. I DO NOT RECOMMEND them.








