The Passport Expert UK Reviews 

46
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What a lifesaver! Not long before my flight I realised my passport was less than 3 months in date, these guys saved me travelling for hours in such a short space of time and a super friendly gent deli... See more

Rated 5 out of 5 stars

Was really stressed about not having my passport in time for holiday as I lost it and Ben really helped me out, answered all my questions and passport arrived in time for my holiday, thank you so much... See more

Rated 5 out of 5 stars

Ben provided an exceptional level of service throughout our entire engagement. He kept us fully informed at every stage of the process and was incredibly prompt in responding to all of our inquiries.... See more

Rated 5 out of 5 stars

Ben responded to our initial query within minutes, explained everything clearly and got our passports to us on time and without any problems. His expertise is second to none, he is friendly and always... See more

Company details

Written by the company

FAST TRACK PASSPORTS FROM THE COMFORT OF YOUR HOME. Money back guarantee application checks. Fast, safe, secure, all from your home. The fastest way to get your passport. We simplify British passport applications with comprehensive checks, phone/email assistance, and a full refund guarantee. We handle Fast Track and Premium services, including appointments and courier delivery. Located near Newport's Passport office, trust The Passport Expert for a hassle-free, eco-friendly experience. We will check an entire application. That includes the application itself, the necessary documentation, the photograph and even offer phone call/email assistance as courtesy if any additional help is needed. We are so confident in this service we will offer a full money back guarantee if we miss any anything.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

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No recent history of asking for reviews

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4.7

All reviews

(46)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Life savers !

Excellent service couldn’t get work off and needed my passport renewed fast as put it through the washing machine 10 days before my holiday contacted these guys and got my new one in 4 days, couldn’t recommend highly enough ! Thanks again

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Rip off merchant.

Rip off merchant.
Charge double the price for doing what you can do yourself.

Your already doing all the work. Just go direct to passport office yourself and avoid these cowboys.

19 January 2026
Unprompted review
The Passport Expert UK logo

Reply from The Passport Expert UK

Hello, this is really unfair, you have not even used our service. As well as helping with complex applications such as Additional business passports and changes of name we attend the passport office as an agent on our customers behalf for fast track services, for a fast track service you have to attend a passport office, we do charge £150 for this service and you may find that expensive, I completely understand that, however for many people having the day off of work and travelling potentially 100s of miles to a passport office is worth a more than £150 particularly for those that are self employed, not to mention if a mistake is made on the application you are turned away from the passport office, we use our years of experience working within HMPO to ensure this doesn’t happen. Why have you left this review ? Every single customer we have ever had has given us nothing but excellent feedback, only for a non-customer who has never used our service to give us this review for seemingly no reason? The service may not be for you and may not be worth the money but many customers have expressed we have actually saved them money by attending the appointment on their behalf. Very disappointed you have done this and makes me wonder if you know us personally and just have a vendetta, I will be reporting as you have not used our service and seemingly not even looked into what we actually do, I sincerely hope you reconsider. Kind Regards.

Rated 5 out of 5 stars

Me and my Girlfriend needed some urgent…

Me and my Girlfriend needed some urgent guaranteed passports for a last minute trip away. Tom and Ben were so helpful throughout the process walking me through each step and getting us the passports within 1 week, leaving us more than enough time to get on our flights.
Thanks guys, would 100% recommend your service to anyone!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Best helping people about

Nothing but major respect the amount of time they put into helping people with very quick replies aswell gives u that piece of mind knowing everything will be okay few times I needed help and gave u that piece of mind knowing I could message these people and they would help would like to say thank you once again it’s 5 stars from me if there was a option to put more I would 100%

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best way to get your passport fast!

I'm so pleased I found The Passport Expert! Ben was incredibly helpful from my very first enquiry to when my passport was on it's way back to me. I did the 7 day fast track service and had my new passport in less then 5 days. All messages were rapidly responded to, the process was explained clearly and Ben was very friendly throughout. I highly receommend THe Passport Expert if you need to get a passport using an express service and want all the hassle taken out of it for you!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service. Professional start to finish. Kept me in the loop with everything. High recommend! Top service and no hassle. Would definitely use again and recommend to everyone

3 November 2025
Unprompted review
Rated 5 out of 5 stars

From Low on Time for an Application to a New Passport in 7 Days

The clock was ticking to sort a time-sensitive application.

And I needed a passport ASAP to complete the application.

But after being out the UK for a few months, I hadn't got around to renewing my passport.

Throw in 100 other things with the business and whenever I sat down to renew it...

...something else was getting in the way.

But the Passport Expert picked up my old passport directly and got a new one through the letter box in 7 days.

It took me 2 minutes to fill out the basic details needed.

Then they handled the rest.

100% recommend, top guys too who are quick and easy to get in touch with.

Thanks Ben and Tom!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, picked up the passport as agreed and it was back in 24 hours! In communication throughout - thank you very much.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

My sincere appreciation for the…

My sincere appreciation for the exceptional service provided by Passport Expert UK team.

I recently utilized their services for the passport application process for my twin baby boys, and I must say that I was thoroughly impressed. The efficiency and professionalism exhibited by their staff were truly commendable. If it were possible, I would have awarded more stars for the outstanding service I received.

I was particularly pleased with the swift responses and prompt assistance extended to me. Within no time, an appointment was scheduled for the next day, and all necessary documents were efficiently handled by them. The seamless process ensured that I could entrust my application to them without any worry, allowing me to relax and have peace of mind.

I cannot thank them enough for making what could have been a daunting task into a hassle-free experience. Their dedication to customer service is truly commendable, and I will not hesitate to recommend their services to others in need.

Once again, a big thank to their entire team for going above and beyond in ensuring a smooth and stress-free passport application process for my children. Their exceptional service has not gone unnoticed.

Wishing them continued success and excellence in all their future endeavours.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable

With summer coming up, my wife and I were going abroad for a holiday (something we haven’t done since Covid) but I needed to update my passport as it was expiring next month, with holiday around the corner and added stress of passport, I came across the passport experts TikTok’s and messaged them via WhatsApp, they were extremely helpful from the start and really reassured me that my passport can be with me in the space of 2 days, which I found shocking, I didn’t have to move a muscle and they took care of everything from start to finish.

Very knowledgeable and helpful people who helped me get all the paperwork sorted and collected my passport and dropped it off too! 10/10 service

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Hey this is Diane I used passport experts to get my passport and it came in less than a week

Hey this is Diane. I told the passport experts from TikTok that I needed my passport in the next few weeks. And I was really panicking about it. They assured me everything will be 100% okay and it was. They coverd everything and attended the appointment for me and I was so surprised less than a week ago I asked and today my passport arrived to my door I can’t Belive it. These guys are incredible , super polite , helpfull , fast and trust worthy if you need your passport and you don’t have time to go to your appointment or you are anxious or whatever it may be the passport experts are your hero’s! Not all hero’s wear capes I’ll be forever greatfull for everything you did. And I’ll be sharing this far and wide what an amazing service

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Saved my holiday …

I was struggling to get passport renewed in time for my holiday.
Stressed as no good at these type of things but Ben and the team made everything so easy.
They re-assured me it will be back, sorted all the info, went to my appointment I literally just sat back and then passport delivered!! Honestly what an absolutely amazing service!!
Thank you so so much!!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional and easy

Really helpful and easy. The process was simple and clear throughout. I needed a Passport urgently and I was unable to take time off work. The Passport Experts attended the appointments for me, which really helped. They also arranged the Passport delivery, making the process far easier with limited notice.
Highly recommend and wouldn't think twice about returning.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a name change to do on passport…

I had a name change to do on passport and wanted it back ASAP as had holiday booked wasn’t shore how I went about the process so contacted these guys & (Ben) can honestly say I don’t think I’ve experienced anything as easy and smoothly processed with this all due to the professionalism Ben talked me through everything then backed up with email plus kept me updated throughout the process I had 7 day fast track was done in 2 days and in the post well worth the money top company thanks Ben

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service.

Needed a passport urgently however was unable to get the day off work to travel. The passport experts took away all the stress for me. The passport experts delivered my new passport to me, completely accommodating and helpful. Highly recommend.

27 April 2025
Unprompted review

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