The Pawsley Reviews 5

TrustScore 4 out of 5

4.0

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Company details

  1. Pet shop

Written by the company

The Pawsley Pet Boutique provides high quality items for your pet at competitive prices with first class customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Great service!

I ordered a Halti-collar and paid extra for speedy delivery but after a week it became clear it had gone AWOL. I contacted The Pawsley, who immediately sent a no quibble replacement, which arrived quickly, and they gave me a discount code for my next purchase. Two weeks later the missing collar arrived. I contacted them again and they thanked me for my honesty and said I could keep the duplicate with their blessing. Ultimately the cock-up was Royal Mail's and not theirs but they took the hit and were gracious and helpful. (ps. Halti-collars are brilliant!).

9 April 2021
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Reply from The Pawsley

Thank you for your 5 Star review Laura! Great to hear the Halti Head Collar is working well - w are looking forward to your next order at The Pawsley.

Rated 5 out of 5 stars

Brilliant all round!!

Brilliant service , competitive prices and very quick delivery and beautifully packaged. I will def use The Pawsley again!
Thank you Pawsley team.

25 March 2021
The Pawsley logo

Reply from The Pawsley

Thank you so much for this amazing review!

As every pet deserves the very best, we always try to make sure every order that leaves us is 100% perfect and looking fantastic - it's great that you have noticed this!

Thanks again and we can wait for your next order from The Pawsley! - Doug (Chief Executive Dog)

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