PerfumeBox Reviews 

9,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers had a great experience with this company. Consumers consistently praise the impressive selection of authentic fragrances, noting that the prices are extremely competitive compared to other major online retailers. People often mention the fast shipping turnaround and the secure packaging that keeps every delicate bottle completely safe during transit. However, some customers also noted issues with shipping delays, with a few experiencing extended transit times or packages not arriving on schedule. Reviewers expressed frustration when orders failed to reach their destinations properly, requiring additional effort to resolve tracking problems with carriers. A small number of buyers mentioned occasional communication hurdles when trying to sort out fulfillment discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great variety of authentic... See more

Delivery service

Reviewers share mixed opinions and divided feedback about the delivery service. Many customers report fast... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. Many customers... See more

Price

Clients share positive opinions on price, highlighting that the costs are very affordable and competitive... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with authentic fragrances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume... See more

Company replied

Rated 5 out of 5 stars

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every del... See more

Company replied

Rated 5 out of 5 stars

Beyond impressed! The quickest turnaround delivery plus I like the gesture of being recognized for my first order. Will def purchase again! All my scents were amazing. Greatly packaged too.

Company replied

Rated 5 out of 5 stars

I always love my checkout process from your service, how simple it is and how quickly I receive confirmation of my order and all the details provided for my order when completed. I just wish you had a... See more

Company replied


Company details

  1. Perfume store

Written by the company

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.


Contact info

4.2

Great

TrustScore 4 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(9,275)

991 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure shopping with…

Always a pleasure shopping with PerfumeBox, great variety of fragrances and great prices

11 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Heriberto,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 4 out of 5 stars

Good experience !

All Is Great the only gap is the delivery time other than that is a very quick and simple process to order from your site

25 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Agustin,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Great Fragrances retailer

Great service and prices...

10 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Emanuele,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Price and delivery

23 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Inez,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 1 out of 5 stars

I never received my order

I never received my order. Received an email saying my order was delayed and would have an update soon. No update and still haven’t received my refund

23 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Andrew,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

I was just glad to be able to order…

I was just glad to be able to order that perfume that I got a sample of that I ordered from Amazon

7 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Paula,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Everything is okay

Everything is okay, good product and good service

21 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Vena,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 4 out of 5 stars

It smells so good!.

It smells so good!.. I will buy it again next time..
and it's so much cheaper than ordering at Amazon..
I also got a coupon on the site.. but the only downside is it takes a lot of time to deliver.. you have to wait almost a month.. I hope they do something about it..

14 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Mrs. S,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Perfumebox 5Star

Perfumebox delivered outstanding service—fast, professional, and attentive. My order arrived in perfect condition, with excellent communication throughout. I highly recommend Perfumebox for reliable, top-quality products! ⭐⭐⭐⭐⭐

6 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Quincy,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 4 out of 5 stars

Good service

Good service.

3 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Abdul,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 1 out of 5 stars

Sent me the wrong cologne.

Sent me the wrong cologne.

27 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Chris,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Amazing

You all web site , make so easy with price and easy to order . You all make sure customer get their order with no problem. Thank you all so much for you work.

4 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Toral,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

I am a totally satisfied first time…

I am a totally satisfied first time customer. Also my perfume was top tier and authentic.

19 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Samantha,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

I'm very happy with my purchase

I'm very happy with my purchase. I've been using this cologne for years, and I usually buy it at macy's and spend $180 for a bottle. I'm so glad I found your place and I'll be ordering a lot more cologne and perfume for my wife and daughters.
Thank you,
Rob Schultz

1 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Robert ,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 1 out of 5 stars

I haven't receive my order yet to date

I haven't receive my order yet to date. It takes sooooo long!

17 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Rogelio,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Great Experience!

Fast delivery and both colognes smell great!

24 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Phil,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Fast and easy shopping experience

Fast and easy shopping experience. Good prices, good value. Shipped promptly.

17 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Fernando,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Easy to order

Easy to order. Great prices. And love the description for the fragrance.

3 September 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Tamarin,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Thanks for excelent prices

Thanks for excelent prices, good costumer service.

5 July 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Jaime,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars

Great products at excellent prices

Great products at excellent prices

7 August 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Richard,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

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