Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
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Review summary
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Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
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The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
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It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion accessories shop
- Flavours, fragrances and aroma Supplier
- Perfume store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.5
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to return
Had to return , sent wrong cologne.then you could not find original that I ordered so you refunded my money. So what did you do for me NOTHING.
11 February 2025
Reply from The Perfume Shop (USA)
We're very sorry for the inconvenience and any frustration this caused. We understand how disappointing it can be when things don’t go as expected.
As soon as the issue was brought to our attention, we promptly processed your return and issued a full refund since the item was unfortunately out of stock.
While we regret the mistake, we did our best to resolve it quickly and fairly. We truly apologize for the misunderstanding and appreciate your feedback—it helps us improve.
Thank you for giving us a try.
Great, Great Service and Products
I have read all the negative reviews and I was hesitate in purchasing....well the service was great, product genuine. I will continue ordering from Perfume Shop USA. Based on where I live in the Virgin Islands, I know to order earlier because the shipping is slow but to no fault of Perfume Shop USA
1 January 2025
Reply from The Perfume Shop (USA)
Thank you so much for your kind and honest review! 🌟
We're thrilled to hear that you had a positive experience with us despite initial hesitation. Your trust means a lot, and we’re glad you found our service great and the product genuine.
We truly appreciate your continued support and understanding regarding shipping times to the Virgin Islands. We'll always do our best to process your orders quickly on our end.
Looking forward to serving you again soon! 💐
— The Perfume Shop USA Team
Opium
I usually get perfume from Macy's, but we no longer have one nearby. I was a little leary ordering perfume on line.The perfume shop had many good ratings, so I gave it a try.Also, I usually buy the ode de toilette, but decided to give the perfume a try instead. Glad I did. Smells wonderful, arrived pretty quick.
22 December 2024
Reply from The Perfume Shop (USA)
Thank you for giving The Perfume Shop a try! 😊 We're so glad you loved the perfume and had a great shopping experience with us. If you ever need help choosing your next fragrance, feel free to reach out. Enjoy your wonderful new scent! 🌸💫
I don't believe this perfume is…
I don't believe this perfume is Authentic it doesn't smell like it or last like the original. Also weird shipping experience and was taking too long asked to cancel then was told I could not.
8 January 2025
Reply from The Perfume Shop (USA)
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you faced with your recent order. The product you selected is indeed a rare and discontinued fragrance, which required additional time to arrive at our warehouse from our authorized supplier.
We assure you that authenticity is our top priority, and all our products are sourced from trusted and authorized sellers. We completely understand how important it is for your purchase to meet expectations, both in quality and delivery time.
If you have any further concerns, please feel free to reach out to us at contact@theperfumeshopusa.com. We're here to ensure you have the best shopping experience possible.
Thank you for your patience and understanding.
Best regards,
The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Dear Customer,
Thank you for your feedback! 😊 We're glad to hear that your perfume arrived quickly. However, we apologize if the sample size didn't meet your expectations. Our samples are provided to give a quick experience of the fragrance, but we understand how a little more can make a difference.
If there's anything else we can assist you with, please reach out to us at contact@theperfumeshopusa.com. We truly appreciate your support and look forward to serving you again!
Best regards,
The Perfume Shop USA Team
Reply from The Perfume Shop (USA)
Dear Customer,
Thank you for your feedback! 💬 We always strive to offer top-quality products at the most competitive prices. Our goal is to ensure you get the best value for your money while enjoying 100% authentic fragrances.
If you have any questions or need assistance with your next order, feel free to reach out to us at contact@theperfumeshopusa.com. We're always here to help!
Best regards,
The Perfume Shop USA Team
Good price
Amazing customer service. Received fragrance in less than 3 days.
12 December 2024
Unprompted review
Reply from The Perfume Shop (USA)
Thanks for your awesome feedback!
Amazing customer service
Amazing customer service, order received right on time, perfumes were authentic and prices were reasonable as compared to sephora and Macy's.
I placed more orders.
2 December 2024
Unprompted review
Reply from The Perfume Shop (USA)
Thanks for your awesome feedback!
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re delighted to hear that you were happy with our pricing, shipping, and customer service. Your satisfaction means the world to us, and it’s wonderful to know we hit the mark for you.
We look forward to serving you again soon! If there’s anything you need, feel free to reach out to us at contact@theperfumeshopusa.com.
Perfect smell and satisfying only thing…
Perfect smell and satisfying only thing it takes long on arrival your company needs to put a rush on it instead of making me a customer wait because I purchased and you must make delivery a number one factor to customers
15 November 2024
Reply from The Perfume Shop (USA)
Thank you for your feedback! We're thrilled to hear you loved the scent and found it satisfying. However, we sincerely apologize for the delay in delivery and understand how important timely service is to our customers.
Your suggestion about prioritizing faster shipping is greatly appreciated, and we’re actively working to improve our delivery process to ensure quicker and more reliable service. Your satisfaction is our top priority, and we’re committed to making sure future orders reach you without delay.
If there’s anything else we can assist you with, please don’t hesitate to contact us at contact@theperfumeshopusa.com. We look forward to serving you again soon!
Absolutely terrible
Absolutely terrible. I ordered some perfume for my partner for valentines. I ordered it on Sunday 02/11 and paid for express (2-3 days) shipping, hoping it would arrive on time for 02/14 (or worst case scenario, a day late). After waiting for over a week, I decided to contact them. Some half asleep/hungover unenthusiatic teenager (by the sounds of it) on the phone who I could barely understand asked me for my order number, twice, then -after several minutes- just said "oh.. yeah.. I can see the order" (I'm not kidding!). I asked her where my order is and she said "you will get an email with tracking".. well, DUH!? I know this.. I'm expecting this.. but where is it? Another few days later and I decided to call again (same nonsense). I finally got a shipping confirmation a few more days later. In all, it took nearly 3 WEEKS in total for my order to arrive and I wasn't even offered a refund for the postage (which should've been free, since I spent over $100). Shocking customer service and terrible experience. Will NEVER use them again and strongly advise you don't.
15 February 2024
They were a one stop shop for all my…
They were a one stop shop for all my families holiday gift needs!
15 December 2023
Unprompted review
Leave a bad review and they will respond to you immediately - Customer Service Unresponsive
UPDATE: I initially received a generic email response that didn't answer my questions. I then received an email asking me to update my review of The Perfume Shop USA. Since that email; I have received several emails asking me to update your review. So this is my update; I received poor customer service from beginning to end. I did however receive several emails asking me to update this to make them look better.
At this point; I will not purchase from them again and I definitely don't believe their current ratings. I now see that they work harder to get bad ratings changed to good ratings than actually giving authentic responses to customer questions/concerns.
ORIGINAL REVIEW: I had an issue with one of the products that I ordered. I sent an email and I still haven't received a reply.
12 December 2023
Reply from The Perfume Shop (USA)
Dear customer, please check your email our support team replied to you!
Order online for perfumes and I have…
Order online for perfumes and I have not received it after a week!
18 October 2023
Unprompted review
Reply from The Perfume Shop (USA)
Dear customer, please contact with our support via email at contact@theperfumeshopusa.com We will check for you. Sorry for the inconvenience
Shiii the fragrances here go crazy ngl…
Shiii the fragrances here go crazy ngl I went from pullin 0 shortys to all of them at my school shii go crazy
19 October 2023
Unprompted review
Perfume Paradise
I recently had the pleasure of visiting this incredible perfume store. I was amazed by the diversity of perfumes available, catering to various preferences and occasions. What truly sets this store apart, however, is the exceptional customer service where you feel like a valued guest rather than just another customer. I left with a fragrance that I absolutely adore and a smile on my face. If you're looking for a place to explore and buy perfumes, look no further—this store is a perfect destination for fragrance enthusiasts and connoisseurs alike. I can't recommend it enough!
10 October 2023
Unprompted review
Reply from The Perfume Shop (USA)
Thanks for your awesome feedback!
I love going to this store they have a…
I love going to this store they have a good collection of middle western perfumes and really good prices, the staff is very friendly! I highly recommend going there
10 October 2023
Unprompted review
I had the most pleasant experience at…
I had the most pleasant experience at the Perfume Shop! The staff were super friendly, helpful and knowledgeable about a particular scent I was in search of. I highly recommend the Perfume Shop in Trumbull for all my perfume/ cologne needs. 👍🏼
14 October 2023
Unprompted review
Customer service was excellent and…
Customer service was excellent and prices were very reasonable. Fast shipping aswell! Going to be shopping here often
17 October 2023
Unprompted review
100% orignal products,Fast…
100% orignal products,Fast delivery,Very good experience with perfume shop.
Recommended 👌
6 October 2023
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