Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
The perfume shopping experience with Kayla was beyond expectation. She was very welcoming from the get go and have superb customer service. Listened and adapted to when at we liked and disliked when... See more
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It was easy to order my Alfred Sung. The shipping and delivery went smoothly. I am concerned that a different company’s Alfred Sung and I had purchased from a was not the correct scents and the color... See more
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Company details
- Cosmetics and Perfumes Supplier
- Fashion accessories shop
- Flavours, fragrances and aroma Supplier
- Perfume store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.6
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Kayla was excellent I will definitely…
Kayla was excellent I will definitely come back in the future.
3 March 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words, Frederic! We’re thrilled to hear that Kayla provided excellent service. We’ll be sure to share your feedback with her, and we look forward to welcoming you back to The Perfume Shop in the future!
The Perfume Shop Team
The young lady kayla has awesome…
The young lady kayla has awesome customer service she makes u always wants to come back to the store
27 February 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful feedback, Sheryl! We’re thrilled to hear that Kayla’s awesome customer service makes your visits so enjoyable. We’ll be sure to share your kind words with her, and we look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
My experience so far has been ok,but I didn’t receive any tester bottle which I not happy about 😩😩
My experience so far has been ok
2 February 2026
Reply from The Perfume Shop (USA)
Thank you for your feedback, AJ! We’re glad you’re enjoying your perfume and appreciate you taking the time to share your experience. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Absolutely amazing service definitely…
Absolutely amazing service definitely recommend coming here🫶🏼🙌🏻
14 February 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much, Wendy! We’re thrilled to hear you had an absolutely amazing experience with us. Your recommendation truly means a lot, and we can’t wait to welcome you back to The Perfume Shop soon! 🫶🏼✨
The Perfume Shop Team
Smell good everything
13 February 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much, Treva! We’re so glad you’re loving the scents. We truly appreciate your support and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Very kind lady great service!!
13 February 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words, Seth! We’re delighted to hear you received great service and had such a positive experience. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Kayla in Trumbull Mall knows her stuff…
Kayla in Trumbull Mall knows her stuff - best service that I ever received for perfume/cologne!
10 February 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful feedback, Keith! We’re thrilled to hear that Kayla provided you with the best service for perfume and cologne. We’ll be sure to share your kind words with her and look forward to welcoming you back to The Perfume Shop at Trumbull Mall soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words, Yicely! We’re glad you had a great experience and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
It literally smells like alcohol i…
It literally smells like alcohol i bought this cologne for yrs there no sweet scent to it just as if I opened alcohol pad
20 January 2026
Reply from The Perfume Shop (USA)
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We want to reassure you that we only sell 100% authentic, original designer fragrances sourced from authorized suppliers. Sometimes, the initial spray of a fragrance—especially depending on its concentration (Eau de Toilette vs. Eau de Parfum)—can have a stronger alcohol note at first, which typically settles after a few minutes.
That said, if you’re not satisfied with the scent, we’re here to help. You’re welcome to initiate a return in accordance with our return policy, and our customer support team will gladly assist you with the next steps.
Please reach out to us directly at contact@theperfumeshopusa.com, and we’ll make sure this is resolved for you.
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words, Derek! We’re happy to hear you enjoyed both our products and service. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Hi,
We’re sorry to see your recent review and would like to clarify and resolve any remaining concerns.
You returned the item, and we issued a full refund of USD 47.82 on July 17, 2025. The refund was successfully processed, and you can verify this directly with your bank—we have 100% refunded the amount. We also provided you with a return label and supported you throughout the process.
We truly regret that your experience did not meet expectations, as our intention was to assist you fully and resolve the issue promptly. If there is anything further we can help you with, please contact us at contact@theperfumeshopusa.com
Thanks
The person was super nice and let me…
The person was super nice and let me try out the perfume and a nice lady
5 January 2026
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words, Edwin! We’re glad our team made you feel welcome and gave you the chance to try out the perfume. We truly appreciate your feedback and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for sharing this wonderful moment with us! We’re so happy to hear that your wife loved receiving Euphoria there’s nothing better than spreading holiday happiness. We truly appreciate your support and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Thought I bought 100ml just on the…
Thought I bought 100ml just on the price £92, but stupidly didn't look at amount, so at that price I won't be buying it again from you, due it being far more expensive than other outlets
18 December 2025
Reply from The Perfume Shop (USA)
Thank you for sharing your feedback, Alan. We’re sorry to hear about the misunderstanding regarding the bottle size and pricing. We always aim to be transparent and provide clear product details, and we regret that this experience didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve how we communicate product information moving forward. Please feel free to reach out to us directly if you’d like to discuss this further.
The Perfume Shop Team
Purchased a really good smelling…
Purchased a really good smelling cologne thanks to the help of Diana. Very helpful and well spoken, would highly suggest coming to this store.
31 December 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful review, Alex! We’re thrilled to hear that Diana helped you find a great-smelling cologne and provided such helpful service. We truly appreciate your recommendation and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re glad you found our team extremely helpful. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Kayla’s the best!
Kayla helped us find exactly what we were looking for, this spot is the best!
27 December 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much, Maria! We’re thrilled to hear that Kayla helped you find exactly what you were looking for. Your kind words mean a lot to us, and we’re happy you consider us the best! We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your feedback, Anell! We appreciate you taking the time to share your experience and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Amazing smelling perfume for women and…
Amazing smelling perfume for women and man 10/10
27 December 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much, Nephtalie! We’re thrilled to hear you loved our perfumes for both women and men. Your 10/10 rating means a lot to us, and we look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
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