My perfume smells like alcohol. No hint of the perfume. I’ve reached out regarding the issue with no response.
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See what reviewers are saying
If I could do 0 I would. So they have a fragrances priced at 189 and also had a discount on it at first I was hesitant cause it was niche but I did it anyways after researching I went with it. The end... See more
Company replied
Michaela is beyond totally awesome as a saleperson and she truly cares about custmers and filling their specific needs. For a very long time I thought she owned the store because her drive and vast a... See more
Company replied
Kayla was the woman working tonight & she was truly so patient & helpful with my friend & i while we were picking out colognes/ perfumes. i enjoyed being helped & guided by someone who was knowledgeab... See more
Company replied
Company details
- Cosmetics and Perfumes Supplier
- Fashion accessories shop
- Flavours, fragrances and aroma Supplier
- Perfume store
Written by the company
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women. Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced. Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
Contact info
5065 Main St Suite 189 Trumbull CT 06611, USA, 06611, Trumbull, United States
- +1 203 502 8118
- contact@theperfumeshopusa.com
- theperfumeshopusa.com
4.5
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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I haven’t receive my order,
7 November 2025
Reply from The Perfume Shop (USA)
Thank you for getting in touch.
According to the DPD tracking information "15502721394210"
, your order was delivered on Friday, November 14. We kindly ask you to please contact DPD directly for further details, as they will have the full delivery record and can best assist you in locating the parcel.
Here is your DPD Tracking Number: 15502721394210
You can also contact us via email contact@theperfumeshopusa.com, if you need any additional information from our side or assistance in communicating with DPD. We’re here to help.
Best regards,
The Perfume Shop
Reply from The Perfume Shop (USA)
Thank you for your feedback, Miguel! We’re glad you had a good experience and look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Amazing communication and patience
Amazing communication and patience
28 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words! We’re glad our team could provide amazing communication and patience. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your feedback, Rj! We’re glad you visited The Perfume Shop and hope you enjoyed your experience. We look forward to seeing you again soon!
The Perfume Shop Team
Attention to detail and great customer…
Attention to detail and great customer service. They had exactly what I was looking for.
26 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind feedback, Olivia! We’re delighted to hear our attention to detail and customer service helped you find exactly what you were looking for. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Kayla was very sweet in letting us try different fragrances.
Kayla was very sweet in letting us try different perfumes and being patient.
26 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind words, Priscila! We’re thrilled that Kayla could assist you patiently and let you explore different perfumes. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Kayla was very kind and helpful and she…
Kayla was very kind and helpful and she found me a scent that I loved!!
26 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful feedback, Aniyah! We’re thrilled that Kayla was able to help you find a scent you loved. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
Great customer service and good prices!!
Great customer service and good prices!!
25 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words, Anabell! We’re glad you enjoyed our customer service and found our prices great. We look forward to welcoming you back to The Perfume Shop soon!
The Perfume Shop Team
The best place ever!!!
The customer service by the beautiful makayla made the shopping experience so much more fun and joyful. Definitely coming again!!!!
25 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your wonderful feedback, Amela! We’re thrilled that Makayla made your shopping experience fun and joyful. We can’t wait to welcome you back to The Perfume Shop again soon!
The Perfume Shop Team
I had an absolutely terrible experience…
I had an absolutely terrible experience with this perfume shop. The product was falsely advertised.. they displayed one version of a Tom Ford fragrance but shipped me a completely different bottle. When I questioned it, they tried to claim it was “the same product in different packaging,” which is untrue. I checked directly with Tom Ford, who confirmed that the version this shop is advertising has been discontinued, yet they are still listing it and sending customers a different product instead.
I returned the perfume completely sealed and unopened, because I noticed immediately from the packaging that it was not the correct product. Despite this, they accused me of opening and using it. They kept both the perfume and my money, refusing to take responsibility for their misleading listing or their mistake.
This was one of the most unprofessional and dishonest shopping experiences I’ve ever had. I strongly caution anyone from ordering here unless you want to risk being misled, blamed, and losing your money. Completely unacceptable experience.
31 October 2025
Reply from The Perfume Shop (USA)
We’re very sorry to hear how you feel about your experience and we truly understand your frustration.
We’d like to clarify what happened from our side:
When you contacted us about the issue with your Tom Ford fragrance, we immediately started the return process and provided you with a prepaid return label and return instructions.
Once the item was received back at our warehouse, our team inspected it and found that the box had been opened and the bottle was approximately half used.
As per our return policy, which requires items to be unused, unopened, and in their original condition, we were unable to issue a refund in this case.
We also sent you detailed photos of the bottle and box to show the condition in which it was received by our warehouse.
Our team has already been in contact with you regarding this matter, and we’re still happy to review any additional information you may have.
If you have any further questions or would like us to take another look, please contact us directly at contact@theperfumeshopusa.com. We genuinely want to resolve this in the fairest way possible.
Reply from The Perfume Shop (USA)
Thank you so much for your feedback! We’re glad to hear you’re happy with the product. Your support means a lot to us! 🌟
— The Perfume Shop Team
The woman who worked here was very kind…
The woman who worked here was very kind and also very helpful with the scents
23 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re so glad to hear our team member was kind and helpful while guiding you through the scents. Your experience matters to us, and we appreciate your support! 💐
— The Perfume Shop Team
Sample bottle of garden is not garden, smells like Anna sui purple sundai
I purchased the sample bottle of garden by dolce and Gabbana and it did not smell like the original however the John Paul Gaultier devotion intense smelled like it should which is basically the same as the original and the Tommy Hilfiger giant bottle smells like it should as well. I can't wait to give the Tommy to my sister, such a nostalgic scent and hilariously huge bottle !
6 November 2025
Reply from The Perfume Shop (USA)
Thank you for sharing your detailed feedback! We’re glad to hear that the Jean Paul Gaultier Devotion Intense and the Tommy Hilfiger fragrance matched your expectations — and we hope your sister loves the Tommy gift! 🎁✨
Regarding the Dolce & Gabbana Garden sample, please note that all of our fragrances — including samples — are 100% authentic designer products sourced from authorized distributors. Sometimes small sample vials may vary slightly in scent strength due to factors like age, batch variation, or exposure during transit, but they are never altered or recreated.
If you’d like, our support team would be happy to look into this further for you. Feel free to reach out anytime at contact@theperfumeshopusa.com
.
We truly appreciate your review and look forward to serving you again! 🌸
— The Perfume Shop Team
The perfume is very good and the staff…
The perfume is very good and the staff is so friendly
19 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much for your kind review! 🌸 We’re delighted to hear you loved the perfume and had a great experience with our friendly staff. We truly appreciate your support and hope to see you again soon!
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you for your kind words! We’re so glad to hear that Kayla was helpful during your visit. We’ll be sure to share your feedback with her! 🌸
— The Perfume Shop Team
Reply from The Perfume Shop (USA)
Thank you so much! We’re glad to hear you enjoyed our great service. Your feedback means a lot to us! 🌟
Delivery
Ali , responding to a delivery mix-up. He was professional , open-minded and sincere 😃👍.
3 November 2025
Reply from The Perfume Shop (USA)
Thank you for sharing your experience! We’re so glad to hear that Ali handled the delivery mix-up with professionalism, sincerity, and care. 😊👍 Your feedback means a lot, and we’ll be sure to pass your kind words along to him.
— The Perfume Shop Team 💐
She is awesome!
13 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you so much! We’re thrilled to hear she gave you an awesome experience. We truly appreciate your feedback! 🌟
The representative Kayla presented the…
The representative Kayla presented the appropriate options and knew the scents and what the occasion needed.. Everything done with a smile and knowledge for the brands!!!!
12 November 2025
Unprompted review
Reply from The Perfume Shop (USA)
Thank you for your wonderful feedback! We’re thrilled to hear that Kayla provided you with the perfect options and matched the scents to your occasion so well. Her knowledge and warm personality truly make a difference, and we’ll be sure to share your kind words with her! 🌸✨
We appreciate your support and look forward to serving you again!
— The Perfume Shop Team 💐
Easy & ORDER is PERFECT
29 October 2025
Reply from The Perfume Shop (USA)
Thank you so much for your review! We’re glad to hear your ordering process was easy and that your order arrived perfectly. Your satisfaction means a lot to us! 🌟
— The Perfume Shop Team 💐
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