The Personal Shop Reviews 23

It was so nice to be able to send a gift to my sister’s new baby even though if in the US. Money box was greatly received and kept updated about delivery timeframe.

Wedding vase looked lovely as a centre piece. Engraving was made bespoke for me as well.

Wonderful anniversary glass set. My husband was delighted with them and perfect for our 20 year anniversary.

Needed a gift for my son and wasn't sure whether it would come before the weekend with the bank holiday. Customer service replied really quickly and it arrived the next day. Would use again

Hazel was very helpful, gave me different perfumes to try and made it personal when I told her it was for my mums birthday.
Also made it lovely and personalised with gift cards rap and personal message

I wanted to buy a certain mug i have enquired twice in the last week and heard nothing. When i joined up for newsletters they sent me a 10% off code, Valued for less than 48 hours, Cant use as a cant get a reply

I had to say I am delighted to with my engraved wine bucket and it made a love touch at the top table of our wedding. I actually bought it for after but was so pleased when it arrived much earlier than expected (like the next day!)

Saved my a lot of stress when I made a mistake. I placed an order quite late at night and when I received the confirmation email I had spelt my daughter’s name wrong. I emailed thinking this wouldn’t be seen but to my surprise I received a response so quickly and they corrected this for me.

So happy with our photo cushion. I gave it to my partner for our anniversary and I was so impressed the quality of it. The got in touch with me because the photo I initially uploaded was blurry (I’m partially sighted so I couldn’t really tell) but I really appreciated this and such personal customer service is rare these days. Huge thank you and I will definitely be back.

Ordered a photograph sequin cushion. The preview of the cushion was nothing like the cushion I received. The preview had black pixels and the one I received had white pixels. It was shocking. It had a big white border around it. The colour blue was not even like the colour on the website and the staff are very slow to respond via email. I was so disappointed, I cried, and couldn’t give it as a gift.

Ordered a few baubles for Christmas. They arrived beautifully packaged and were just like the photos.

Royal Mail couldn’t deliver to my address even though I was in all day. Emailed and had a response within the hour and it was all sorted.

5 Happy Teachers. Delighted with the sweet trees and the teachers were blown away. Looks so amazing.

Quick response when Royal Mail didn’t deliver to me.

I have 3 kids all at different schools. I forgot a couple of teachers and needed to get the last few quickly. Received an email back within an hour and order arrived in time.

Happy with my order. Most people think i’m mad but I ordered Christmas stuff and was really pleased they still have their range available throughout the year as most other shops remove it.

Speedy response over the weekend when I made mistake on personalisation. thought I was going to have to reorder.

Wasn't sure about the delivery date but they responded very quickly via email. Beautiful gift

Well packaged great quality all personalised and beautifully done 5 star

Excellent. I ordered a personalised Cadbury bouquet for Christmas and it arrived promptly and looks fabulous. Thanks