I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to apply. Reasonable rate. Especially including consultations with a vet. My dog recently had his annual health check and booster, collected flea and worming tabs as part of the plan. So far very... See more
Company replied
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... See more
Company replied
A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... See more
Company replied
Company details
- #9 of 17 best companies in Veterinarian
Written by the company
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Written by the company
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Contact info
United Kingdom
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4.7
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to have consultation
Needed to have consultation. It was good to be in and out without worrying about payment. Not been in Pet Club long enough to use the benefits.
5 August 2026
Reply from Pet Health Club
We're glad to hear your consultation was efficient and that you appreciated the convenience. We hope you'll have the opportunity to utilize your Pet Club benefits soon!
It was easy to set up with good benifits
12 August 2026
Reply from Pet Health Club
We're so glad to hear you found the setup easy and beneficial! Thank you for your wonderful feedback.
Reply from Pet Health Club
We're truly happy to hear that we were helpful to you. Thank you for your kind words and positive feedback.
This is an excellent service
This is an excellent service, I have Pet Heslth Club plus, and have used the vet consultations on line a number of times. They are very quick to respond and give a written report. Also I find not having to pay for my local vet consultations a great benefit.
27 October 2025
Reply from Pet Health Club
We're so happy to hear that our online vet consultations and quick responses have been beneficial for you and your pet. We appreciate you sharing your positive experience!
No service
Not got service paid for and incredibly one sided sevice, you never gave a reason for cancellation of my health plan 2 days after initial payment for the first month....see you in civil court for your explanation......not even 28 day allowance....diabolical
15 July 2026
Reply from Pet Health Club
We’re sorry to hear about your experience and understand how frustrating it must have been to have your plan cancelled so soon after joining without understanding why.
We’d like to look into what happened with your membership and the reason it was cancelled. Please contact our customer support team at info@pethealthclub.com with your details so we can investigate this for you.
Love our fur babies .
Great advice available . Helps to keep updated with all things needed to keep our pets healthy and happy . Also affordable.
4 August 2026
Reply from Pet Health Club
We're so glad to hear we help keep your pets healthy and happy with our affordable advice! Thank you for your kind words.
When I brought Skye last Friday as Nd…
When I brought Skye last Friday as Nd had her injections and chipped and the one that saw her was so gentle and explained when to give her worming and flee treatment
4 August 2026
Reply from Pet Health Club
We're so happy to hear that Skye's visit for her injections and chip went smoothly, and that our team was gentle and informative. We appreciate your kind words!
Good experience been with same vet for…
Good experience been with same vet for all 4 cats ,sometimes can’t always get the appointment you want and they cancel regularly
10 August 2026
Reply from Pet Health Club
We're happy to hear about your positive experience with us over the years! We understand your frustration with appointment availability and cancellations. We are always working to improve our scheduling.
Just so easy and straight forward and…
Just so easy and straight forward and worth the money
4 August 2026
Reply from Pet Health Club
We're so glad to hear you found our service straightforward and a good value. Thank you for your wonderful feedback!
Joining was easy
Joining was easy, great service from the stapenhill branch.
They went out there way to help
Happy cat happy owner
3 August 2026
Reply from Pet Health Club
We're delighted to hear that joining was easy and that our team went above and beyond to help. We're so happy to know both you and your cat are pleased with our service!
very helpful 10/10 recommend
3 August 2026
Reply from Pet Health Club
We're so glad to hear we were helpful! Your kind words and recommendation truly mean a lot to us.
Healthy Pet Club Healthy Pet
Brilliant service. All vets should offer this as it saves a considerable amount annually because inoculations, microchipping, flea and worm medications, as well as unlimited veterinary consultations (if on the plus plan) are included.
In addition to the above, the pet is seen, weighed, their history detailed, they take a urine sample that the owner has taken from their pet for testing, and the veterinary nurse takes the pet through for a blood test.
Superb service overall, the staff and reception team are great and it's evident this is a vets whose staff genuinely care about their clients' pets which is something that has been sorely missing when I've been registered elsewhere previously.
Cannot thank them enough for the great care they show my MusCATeers, aka Shiva the Diva, Jinxi Harlow and Mimi Minnelli
10 August 2026
Reply from Pet Health Club
We are so incredibly happy to hear about your positive experience with us! It truly brightens our day to know that our services, especially the comprehensive plan, are providing such great value and peace of mind for you and your beloved "MusCATeers." We are particularly proud of our dedicated team, from the reception staff to our veterinary nurses, and it's wonderful to hear that their genuine care for your pets shines through. We strive to create an environment where every pet feels comfortable and every owner feels supported, and your feedback confirms we are achieving that goal. Thank you so much for sharing your kind words and for trusting us with Shiva the Diva, Jinxi Harlow, and Mimi Minnelli's care!
New membership
can't really comment not used it really had one vets visit which was covered by PHC
3 August 2026
Reply from Pet Health Club
We appreciate you taking the time to share your initial thoughts. We're glad to hear that your vet visit was covered. We hope our services continue to meet your needs.
Reply from Pet Health Club
We're so happy to hear you found everything easy to use. Thank you for your kind words!
Be very careful
Be very careful. Been with PHC for a few years, but prices go up and up, and it is not good value for money. Subscription auto-renews each year and there is a very small window to cancel and get out of contract. The £60 exit fee is unreasonable. We have lost all trust in this company after these recent changes designed to trap people and fleece them with exit fees. Absolutely would not recommend.
17 August 2026
Unprompted review
Reply from Pet Health Club
We’re sorry to hear you feel this way, particularly after being a member for several years.
Pet Health Club is a 12-month agreement which automatically renews each year. We send a renewal reminder around 30 days before renewal, giving members the opportunity to cancel before their next contract year begins.
The £60 early cancellation fee applies when a plan is ended during the contract year. This fixed fee replaced our previous reconciliation process and caps the amount members may need to pay when cancelling early.
We understand that price increases and cancellation terms can be frustrating, and we appreciate your feedback. If you’d like us to review your individual membership, please contact our customer support team at info@pethealthclub.com.
Love this
Love this. Quite expensive but have saved alot with this one. Well worth tha money
18 June 2026
Reply from Pet Health Club
We're so happy to hear that our product has been a valuable investment for you and that you've saved money! We truly appreciate your positive feedback.
The company was great to get in contact…
The company was great to get in contact with helpful and informative
9 August 2026
Reply from Pet Health Club
We're happy to hear that our team was helpful and informative. We appreciate your positive feedback!
Provides a great service and lots of…
Provides a great service and lots of relevant information for your pet from puppy throughout adulthood
9 August 2026
Reply from Pet Health Club
We're so pleased to hear that you find our service great and that the information we provide for your pet, from puppyhood through adulthood, is relevant and helpful!
The best
the best thing we have done for our three cats. It is worth every penny. I recommend everyone to use this service. And to the company itself: to have a greater range in the clinics (there are clinics that do not offer this service)
8 August 2026
Reply from Pet Health Club
We are so happy to hear our service has been beneficial for your three cats! We truly appreciate your kind words and recommendation. We're actively working on expanding our clinic network to offer our services more broadly. Thank you for your valuable feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.