PetLabCo.  Reviews 

14,884
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,738 reviews, reviewers had a great experience with this company. Customers frequently praise the quality products that effectively improve their dogs' overall health, skin conditions, and dental hygiene. Many consumers mention that placing orders is very simple and packages usually arrive on schedule. Some reviewers were not happy with the subscription system, mentioning ongoing difficulties in stopping recurring deliveries or managing unwanted extra orders that kept arriving unexpectedly. A few other people also felt that certain items did not provide the expected results for their pets' dental care or breath. Additionally, some customers noted occasional issues with delivery services or receiving incorrect shipments.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising noticeable improvements... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the precise arrival... See more

Quality

People report positive experiences with quality, expressing satisfaction as consumers note remarkable... See more

Order

Reviewers mention ambiguous feedback about order, noting that while ordering is simple and packages are... See more

Subscription

Reviewers highlight negative aspects of subscription management, expressing widespread frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more

Company replied

Rated 4 out of 5 stars

Good customer service. The probiotic for my mini poodle has helped her gut and the itchiness she experienced is gone. Her breed is prone to dental issues and the daily dental powder plus brushing... See more

Company replied

Rated 4 out of 5 stars

I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more

Company replied

Rated 4 out of 5 stars

The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line wit... See more

Company replied


Company details

  1. Pet shop

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15k reviews

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3.9

All reviews

(14,884)

2,734 reviews in the last 12 months

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joint

Rated 5 out of 5 stars

Caylie and her Joint Chews

I love that Caylie, my 13 year old dog, is doing so well with her joint chews! She has been taking them for several years. It's so convenient to have the chews come directly to my house. I would recommend these chews to any one whose dog is experiencing joint issues.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey J,

We're thrilled to hear that Caylie has found comfort with our Joint Care Chews. Thank you for your heartfelt recommendation, and we appreciate your trust and loyalty. We're dedicated to continuing to provide the highest quality products for Caylie and all our furry friends. 😍

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

PetLabCo is excellent

PetLabCo is an outstanding company. I have used the dental formula and joint compound for my 15 yr old Border Collie with great success. I believe it is the reason she lived so long as her joint mobility increased with this product. They were always accommodating and easily reached if needed. I recommend their highly effective products for your pets

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Donna,

Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and it’s incredibly rewarding to hear that you’re happy with them. Your feedback truly motivates us to keep doing our best! ❤️

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

The probiotics have really helped…

The probiotics have really helped relieve my dog's digestive issues. I just bought the joint care chews, hoping they work as well as the probiotics.

9 June 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Jeri,

We’re happy that our product is contributing to your dog’s well-being and we're all ears for any news about your precious pooch.

All the best,
PetLab Co.

Rated 5 out of 5 stars

Chris and his team are amazing

Chris and his team are amazing. I have been using Probright now for over a month. My dogs Love it. The Yorkie is a senior, anyone who knows about Yorkies, they are picky eaters. He won't eat his food until I put it on his food, and trusts me he knows. Customer service is excellent, shipping is excellent.prices are great. I have also used the joint chews. My fur baby was 15 yrs old, I lost her in Jan 2023. I truly believed the joint chews made her better,running, playing, etc. anyone who is thinking about PetLab co products, trust me you won't be sorry. Thank- you Chris and staff,also Thanks to Crystal.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Diane,

We're really touched by your review. It's bittersweet to hear that our Joint Care Chews made such a positive difference in your fur baby's life. We're sorry for your loss, but we're grateful to have been a part of bringing joy to her during her senior years. Your recommendation means a lot to us, and we're here for all fur babies and their devoted owners. Thanks for taking the time to share your experience. ❤️

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Great ear products as well as joint…

Great ear products as well as joint enhancement for my canine. They are resonsive to concerns. I have shared the ear wash & have saved fur families from unnecessary vet visits.

16 July 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey JY,

Your kind words about our supplements have made our day! We appreciate your support and are so glad to hear that they have helped your dog.

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Petlab is the best

The products do as advertised. Customer service is outstanding. My Willow had used joint,itch and teeth products for 3 yrs.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Linda,

We’re overjoyed that our product is helping Willow, and we deeply appreciate you taking the time to let us know. Your feedback is invaluable to us, and it’s stories like yours that fuel our passion for creating products that make a difference. Thank you!

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Love the products

Love the products, have the joint and allergy

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Shelia,

Thank you for your wonderful review! We're thrilled our products are helping your dog. It’s stories like yours that keep us motivated!

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Supplements that do what they say!

My Aussie mix takes a Joint Care Chew and an Allergy and Immune Chew every morning. Both supplements cleared up her issues (stiff joints, and itchy skin and red eyes). The service has always been great. Definitely recommend this company for the extra TLC your pet needs to stay healthy.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Michelle,

We're absolutely pleased to hear how much of a positive impact our products have had on your dog! Thank you for sharing your experience with us. It's amazing to know that we're helping furry friends like yours. Your support truly means a lot to us!

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint care chew is amazing Buddy 🐕 is…

Joint care chew is amazing Buddy 🐕 is 14 years old he was in horrific pain his legs kept collapsing the chews stopped all that and the pain in less than 2 weeks and the digestive aid is awesome too absolutely amazing we are homeless and need help to start a new life and journey we have 2 fundraisers and need donations please help our new life to be a reality anything helps,Sincerely David Charles Schuck 😎 and🐕 Buddy too!!

8 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi David,

Thank you for sharing your experience! We're thrilled to hear that Buddy is doing so well with our products. It's great to know that we've earned your confidence. Give Buddy some extra pats from us!

All the best,
PetLab Co.

Rated 5 out of 5 stars

Products work!

I give my 12 yr. old American Eskimo both the probiotic chews and the joint care chews and I truly believe they help her maintain an active and healthy life style.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello Nancy,

Your feedback is a cornerstone of our commitment to excellence, and we feel privileged to have been able to make a difference for your beloved pet. Thank you for being an essential part of our community and for choosing our products to care for your pet's health!

Warm regards,
PetLab Co.

Rated 5 out of 5 stars

I have been very impressed with 2 of…

I have been very impressed with 2 of your products: Joint Care Chew and ProBright. My one dog had to have CCL surgery several years ago and I was told I would probably need to do the other leg shortly after. Also, that she had some hip dysplasia. I started Joint Care Chew shortly after the surgery and have avoided any further surgery and my 11 year old dog has no problems running, jumping and getting up staiars. As for ProBright it has truly helped both of my dogs: improving breath and cleaning off tartar. My vet was surprised.

1 September 2023
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey June,

We’re so pleased to hear that our products are making such a positive impact on your dogs' lives! Your feedback is truly inspiring, and it encourages us to keep pushing forward with our mission to help the well-being of pets everywhere. Thank you for sharing this with us – it really means a lot! 🦴

Best regards,
PetLab Co.

Rated 3 out of 5 stars

wish we could order extras

Love the supplements. But I have 4 labs and being able to only order 4 of the probiotics a month does not give us enough. I have tried other probiotics but they definitely did not work fit my dogs ears. We also swear by the joint supplements.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Christine,

We are so happy to hear that you are satisfied with our products for your labs. We understand your concern about pricing. We're committed to delivering high-quality, carefully formulated products that prioritize your pet's well-being. We continuously strive to offer competitive pricing without compromising on quality. Plus, we've got discounts for bulk orders and subscription services to help you save some cash! 💰 Please feel free to contact us at help@thepetlabco.com if you have any questions.

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint supplement helps

Joint supply has really helped my 13 year old great Pyrenees golden retriever mix. Helping with climbing RV steps and getting in and out jeep with minimal assistance

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Delores,

We are overjoyed to hear that your dog is responding so positively to our chews! We are grateful for you taking the time to share your experience and to express your satisfaction with our product.

Sincerely,
PetLab Co.

Rated 5 out of 5 stars

Trust the process

I wanted to take a moment and let pet parents know that all the petlab.com products do really work if you are consistently giving your dog , their supplements. You must stick with it, 🐕 currently on multivitamins,allergy and immune probiotic, joint n mobility, itch relief supplements. At first i was skeptical because with any new product you should be especially when it comes to your furry baby and they are kind of pricey but if you enroll in the monthly subricriptions you save a couple bucks and customer service is great, they would be able to help or tailor to your needs and budget. They sure have come through for me. My baby was suffering real bad from allergies and scratching, hot spots, constantly taking her to the vet , getting shots and put on some weight due to the cortisone shots which made her tired not move alot , needless to say it was bad. Decided to give them a try and it has helped so much, she is looking better , moving more healthier skin, overall all areas are in management. Of course diet, treats , and bathing with products that will help all stay at bay also works. I have learned so much from this. And i give petlab a 5 star and definitely give them a try 😉. I want to say that maybe she has been on supplements for about a year now .

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Ivette,

We're genuinely glad to hear how much our products have made a difference for your furry friend. It's fantastic to hear that our supplements have helped your pet's overall health. We're all about making things easier, so we're happy that the subscriptions have been helpful for you, too. Thanks a million for your support and for sharing your experience. We're so grateful to be on this journey with you and your furry companion! 🥰

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Originally skeptical, but now just Wow!

We rescued a puppy mill German Shephard. At 4 months old, in April 2020. Our vet told us that Storm needed 2 hip replacements and her growth plates removed due to arthritis, stating it would need to be done again, and recommended we euthanize her. We opted not to do the surgeries or euthanize her and went for a quality not quantity of life. We saw a video on line from Petlab re: hip/joint care. The video showed a dog that could barely walk, but after a few weeks on these chews, the dog was active. We were very skeptical, but felt it was worth a shot. We now have a 4 year old dog who is able to have a quality life because of these chews! Our vet was amazed at her yearly puppy check in April 2024, stating that still to this day, Storms x-rays have been the worse she has ever seen and was surprised how well Storm is doing. Our vet now recommends PetLab Joint Care Chews to other patients!! Thank you PetLab! The joint care chew really does work!!

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey there,

We couldn't be happier to hear that Storm is doing so well and that our Joint Care Chews have made such a positive impact on her quality of life. It's stories like these that drive us to continue creating products that truly make a difference for our furry friends. Thank you for sharing Storm's journey with us, and please give her a big hug from all of us at PetLab! 💙

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

The pet Lab joint care supplements have…

The pet Lab joint care supplements have been incredible for my aging dog as she has had multiple surgeries on her back legs and has arthritis in her joints she gets 2 supplements a day for years now and gets around extremely well for a 15 year old Dog and even still acts like a puppy on long walks or playing with othe dogs at the dog parks this supplement is amazing and I am so thankful and happy I found this product thanks again Pet Lab for your wonderful products they have been a God send for my aging pup also love the water treatment supplement for my dogs teeth and breath.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Daryl,

We're delighted to hear about the positive impact our product has had on your dog. It's heartwarming to know that she's experiencing progress in her mobility and overall well-being. We understand how important it is for our furry companions to be able to move comfortably, and we're glad that our product has provided that boost for your dog. We're here to support you and your pet! 🥳

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Healthy choice for my pups

Very pleased with products and product delivery. My older dogs get the Joint chews, probiotic chews & probiotic treats.

7 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Stacie,

Thank you for sharing your positive experience! We’re delighted that our products have been so beneficial for your dogs. Your feedback helps us continue to improve and offer the best for pets.

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

Joint chews work!

My dog is walking better with the joint chews! It took a few months to take effect- but thrilled with results!

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Mary,

Thank you for the fantastic review! We’re delighted to know that our product is having such a great impact on your dog. Your feedback is important to us and helps us continue to improve.

All the best,
PetLab Co.

Rated 5 out of 5 stars

Fast service and great products

Fast service and great products. I get the joint chews and the Pro-bright for their teeth.

1 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Debbie,

Thank you for your feedback and for taking the time to share your experience with us. It's truly appreciated and encourages us to continue doing our best to make sure every customer's experience is memorable.

All the best,
PetLab Co.

Rated 5 out of 5 stars

Great Products and Easy Ordering

PetLab Co is so easy and simple to order from. Took the time and set up the auto shipments to save a little money as pet supplements can be expensive. If I’d do it for me I’d surely do it for my dogs. Anyway easy to interact online and adjust ship dates or to add anything additional. Very happy with their products. We use probright teeth cleaner and the joint care chews

8 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello there,

It's great to know that our auto-shipment feature is helping you save money and making it hassle-free to keep your pets healthy. We're overjoyed to hear that you and your furry friends are happy with our products. 😊 Thank you so much for the kind words!

Stay pawsome,
PetLab Co.

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