PetLabCo.  Reviews 

14,878
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,738 reviews, reviewers had a great experience with this company. Customers frequently praise the quality products that effectively improve their dogs' overall health, skin conditions, and dental hygiene. Many consumers mention that placing orders is very simple and packages usually arrive on schedule. Some reviewers were not happy with the subscription system, mentioning ongoing difficulties in stopping recurring deliveries or managing unwanted extra orders that kept arriving unexpectedly. A few other people also felt that certain items did not provide the expected results for their pets' dental care or breath. Additionally, some customers noted occasional issues with delivery services or receiving incorrect shipments.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising noticeable improvements... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the precise arrival... See more

Quality

People report positive experiences with quality, expressing satisfaction as consumers note remarkable... See more

Order

Reviewers mention ambiguous feedback about order, noting that while ordering is simple and packages are... See more

Subscription

Reviewers highlight negative aspects of subscription management, expressing widespread frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more

Company replied

Rated 4 out of 5 stars

Good customer service. The probiotic for my mini poodle has helped her gut and the itchiness she experienced is gone. Her breed is prone to dental issues and the daily dental powder plus brushing... See more

Company replied

Rated 4 out of 5 stars

I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more

Company replied

Rated 4 out of 5 stars

The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line wit... See more

Company replied


Company details

  1. Pet shop

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15k reviews

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3.9

All reviews

(14,878)

2,726 reviews in the last 12 months

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joint

Rated 5 out of 5 stars

I feel the joint medicine helped my dog…

I feel the joint medicine helped my dog who just recently passed away at age of 15.

15 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Linda,

It's bittersweet to hear that our Joint Care Chews made a positive difference in your dog's life. We're sorry for your loss, but we're grateful to have been a part of bringing joy to her during her senior years. Thanks for taking the time to share your experience with us. 💙

Take care,
PetLab Co.

Rated 5 out of 5 stars

My dog loves these supplements and…

My dog loves these supplements and struggles with a 85 lb giant schnauzer to take probiotics and joint health supplements is not for the weak. However at 7 years old she now asks for her supplements, when I take my pills she wants hers.

15 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Madison,

Thank you so much for sharing your experience! 🐶 It’s fantastic to hear that your schnauzer loves the supplements and has even turned supplement time into a special routine with you! Give her some extra belly rubs from us! ✨

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Using the joint supplements for my two…

Using the joint supplements for my two dogs. They love the taste and are staying healthy. Very pleased with this product.

15 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Jacqueline,
Really appreciate your feedback! So glad to know our joint supplement has been beneficial for your two dogs. Cheers to happy and healthy pups!
Best regards,
PetLab Co.

Rated 5 out of 5 stars

Love these products

Love these products, joint as well as the gut repair

14 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Sheila,
Thanks for the love! We're thrilled that our supplements are helping your dog. Keep those tails wagging!
Best regards,
PetLab Co.

Rated 5 out of 5 stars

Lifesaver for my senior dog.

My senior dog is moving much better since taking the Joint Care chews. Love the subscription option and it’s super easy to pause or delay a shipment if needed. Customer for 2 years.

16 October 2023
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Allison,
Thanks a bunch for the glowing review! It’s fantastic to hear our joint supplement has been great for your senior dog. We're glad you've been satisfied with our subscription feature for 2 years. We love hearing stories like yours!
Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint Chews help my 13 year old dog

My 13 year old dog has taken Joint Chews for several years. It has really helped her mobility.

15 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Dede,

We're delighted to hear about the positive impact our product has had on your dog. It's heartwarming to know that she's experiencing progress in her mobility and overall well-being. Thank you for your wonderful feedback!

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

I just love Petlab

I just love Petlab. Their product line is excellent and my little Daisy seems to be improving with the Joint Care treats. Petlab is always available to discuss issues with my orders and I enjoy the information they provide in their various e-mails. EXCELLENT

8 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Judi,

Your wonderful review really made our day! It’s customers like you who inspire us to continually improve. Thank you for trusting us and for being such an important part of our community. We’re delighted to have been able to serve you and Daisy!

Best regards,
PetLab Co.

Rated 5 out of 5 stars

ProBright Powder

ProBright Powder

I think that the powder has significantly improved my girls teeth. They look whiter and they feel much more sturdy than before. I will continue to order the powder and soon start her on joint chews as well to tackle her up and coming aging years!

6 December 2023
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Alexis,
Thank you for letting us know how our dental powder has improved your dog's teeth. Starting her early on the joint care chew is a great idea! Your feedback means the world to us, and we are grateful for your support.
Best regards,
PetLab Co.

Rated 5 out of 5 stars

I am very happy to use these products…

I am very happy to use these products for my dog Snickers. I been using prebiotic, vitamins and joint chews since about 2 to 3 years already as a precaution and daily care. But my dog has developed arthritis and the joint chews apparently could not avoid this condition. Now she uses anti inflammation and gabapentin and searching other products for her.

26 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Janice,
We're glad to be a part of Snicker's daily routine for 2 to 3 years and her journey to a healthy life. We're sad to hear the joint chews didn't meet your expectations. We hope that the anti-inflammation you got will work great for her. Your support and satisfaction mean the world to us!
Best regards,
PetLab Co.

Rated 5 out of 5 stars

14yr old 80lb Lab mix

My old lad has increased mobility with just the joint med, that's the main goal.
The reminder before the next order is shipped is always helpful and the business is customer focused.
Support personnel that speak real english and are willing to help.

14 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Rob,
Your review made our day! We're delighted our joint care chew is working great for your Lab mix. We always strive to give the best features and customer service for you and your pup. We're glad you approve! Here's to many more wagging tails and happy days! 🥰
Best regards,
PetLab Co.

Rated 5 out of 5 stars

My Saint Bernard’s is healthy with PetLab Co

My Saint Bernard’s health improved a lot on the PetLab Co supplements. He used to have diarrhea all the time, his probiotic supplements regulated his stomach. He used to have allergies on his hands, when he started on his allergies supplements his allergies got much better. He is also taking his joint supplements and hopefully that will also help in the long run.

14 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Jdaniel,

Thank you so much for sharing your positive experience with our supplements! It’s wonderful to know that the probiotics helped his stomach issues and that the allergy supplements have made a difference for his skin. Your feedback inspires us to keep providing quality products for pets. 💙

All the best,
PetLab Co.

Rated 5 out of 5 stars

The joint/hip chews seems to be working.

22 September 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi there,

Thank you for letting us know how our supplement has helped your dog. Your feedback means a lot to us, and we are grateful for your support.

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

Joint chew tablets

Have joint chew tablets no proof that they work but when we don’t give them after about a week our dog seems to have trouble with her joints. Fast shipping

1 September 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Janis,

We're delighted to hear about the positive impact our product has had on your dog. We understand how important it is for our furry companions to be able to move comfortably, and we're glad that our product has provided that boost for your dog. We're here to support you and your pet! 🥳

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

PetLab Joint Chews

We have been using PetLab joint chews for several years now. Before our older dog passed we gave these to him and it really made a big change in how he felt. He was having a hard time getting up and walking. After a couple weeks he was doing better. After a couple of months he was starting to run again. We still give these to our other dog who is almost 8 years old. We are hoping & praying these help to keep our furry boy feeling young. Thanks for a great product!!

13 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi there,

Thank you so much for sharing your experience with our Joint Care Chews. We’re truly sorry to hear about your older dog, but it's heartwarming to know that our product made a positive difference during his time with you. We’re grateful that you’ve continued to give our chews to your younger dog, and we hope they help keep him feeling active and youthful as well. Your feedback drives us to continue providing great products for our furry friends. 💓

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

Multi vitamin, Probiotic,Joint Care

The multi vitamin, probiotic and joint care supplements were a life changer for my big labradoodle!! She’s 11 yes old and can pretty much keep up with her 5yr old pointerdoodle(wire haired pointer&standard poodle mix) and she would just want to lay before I started her on the joint care, they absolutely 1000% work and have helped her immensely!! I have them both on the multi vitamin,probiotic and joint care supplements. Worth every penny!!! Thank you petlab!! Grace and Holly told me to thank you also!!

13 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Patty,

We can't thank you enough for taking the time to share such a fantastic review about how our product has been a game-changer for your labradoodle. It's so heartwarming to hear that it's made a real difference in your dog's life. Your support means everything to us! 🌟 Please give Grace and Holly some extra cuddles from us! 💙

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint Chews

We use the joint chews for our 13 year old blue Heeler. It has made a huge difference in her mobility.

12 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Dede,

We're delighted to hear that the Joint Care Chews have made a positive difference for your dog. It's heartwarming to see our furry friends regain their youthful energy. Thank you for sharing your experience.🥰

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Love the jount mobility pack

I love the autoship. The joint mobility pack is keeping my almost 14 yr old girl chugging along, a little ouncy on some days. My girl has skin tags and "old girl warts", and this is the first product i found without hyaluronic acid. Its great for the joints, but can rapidly accelerate the growth abnormal cells, so its a no go for her. The taste must be great, as my picky dog likes the chews, he is offended at the use of any liquid supplements on his food.

1 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Christina,

Thank you so much for your kind words! I'm thrilled to hear that the autoship and joint mobility pack are making such a positive difference for your 14-year-old girl. It's great to know that the product is helping her stay active and that you've found a solution without hyaluronic acid, which can be a concern for her.

I'm also glad to hear that your picky dog enjoys the chews! It's always a win when our furry friends approve of their supplements.

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Dogs love their nightly treats

Dogs love their nightly treats. We use the joint relief for the older lab and a probiotic for the Border Collie who was constantly chewing at his paws.

Results were not immediate but after 3-4 months both dogs semed to respond positively to the chews.

Kind of expensive therapy for the results we got.

11 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Bryan,

We’re glad to hear your dogs enjoy their supplements! It’s great that you’ve seen positive results over time with the Joint Care and Probiotics Chews. We understand that the price may be a factor for you, but our products are priced accordingly based on the quality ingredients we use, and the benefits they provide. 😊

All the best,
PetLab Co.

Rated 5 out of 5 stars

Just when I need more joint medicine…

Just when I need more joint medicine for my dog there is a delivery in my mail! Great job helping me care for my senior dog!
Thank you

9 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi there,

It's heartwarming to know that our product has positively benefited your senior's dog mobility and overall well-being. Thank you for sharing, and we're grateful to have you and your dog in our pack. 🐾

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

100% recommend the Joint Care Chews

My Lab/Rott mix has been taking the Joint Care Chews for a couple of years now and they have made such a difference! Before, she was having hip pain and difficulty getting on the couch and bed and wouldn’t run very much. Now, she’s able to get on the couch and bed again and enjoys running outside. Her legs still shake some when she squats to do her business, but overall she is so much better than before! We have our happy girl back and we owe it all to these chews. We will continue these for as long as she’s alive and would 100% recommend trying for your pet if they suffer from joint pain. Thank you, Pet Lab!!

11 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Michelle,

We deeply appreciate you taking the time to share your experience with our Joint Care Chews! It brings us great joy to learn about the positive difference our product has made. Your feedback holds tremendous value for us, and we are honored to have played a part in your pet's well-being. Thank you for being a part of our community and for choosing our product! 💙

Warm regards,
PetLab Co.

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