PetLabCo.  Reviews 

14,880
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,738 reviews, reviewers had a great experience with this company. Customers frequently praise the quality products that effectively improve their dogs' overall health, skin conditions, and dental hygiene. Many consumers mention that placing orders is very simple and packages usually arrive on schedule. Some reviewers were not happy with the subscription system, mentioning ongoing difficulties in stopping recurring deliveries or managing unwanted extra orders that kept arriving unexpectedly. A few other people also felt that certain items did not provide the expected results for their pets' dental care or breath. Additionally, some customers noted occasional issues with delivery services or receiving incorrect shipments.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising noticeable improvements... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the precise arrival... See more

Quality

People report positive experiences with quality, expressing satisfaction as consumers note remarkable... See more

Order

Reviewers mention ambiguous feedback about order, noting that while ordering is simple and packages are... See more

Subscription

Reviewers highlight negative aspects of subscription management, expressing widespread frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more

Company replied

Rated 4 out of 5 stars

Good customer service. The probiotic for my mini poodle has helped her gut and the itchiness she experienced is gone. Her breed is prone to dental issues and the daily dental powder plus brushing... See more

Company replied

Rated 4 out of 5 stars

I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more

Company replied

Rated 4 out of 5 stars

The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line wit... See more

Company replied


Company details

  1. Pet shop

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15k reviews

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3.9

All reviews

(14,880)

2,726 reviews in the last 12 months

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joint

Rated 5 out of 5 stars

My Blue Heeler is running on all 4’s again .

Person I talked to was very nice and answered all my questions. Also helped me with my order get Petlab joint care orders for both of my dogs set up. My Blue Heeler has her running paws again.

1 May 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Kristi,

We are thrilled to hear that you’ve had such a positive experience with us. Our team is dedicated to providing the best for both our customers and their pets, and it means the world to us to know that our products have made a difference.

All the best,
PetLab Co.

Rated 5 out of 5 stars

Authorship is amazing

Authorship is amazing! My dog loves her joint chews and the probiotics are working great.

1 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Amy,

It's wonderful to hear your dog loves the Joint Care Chews and that the Probiotic Chews are working great. We're glad you're loving our autoship feature as well. Thanks a bunch for sharing this wonderful feedback!

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

My lab loves the joint care treats and…

My lab loves the joint care treats and the company has always been professional and responsive.

11 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello Deb,

We're glad to know your lab is a fan of our product. Thank you for sharing your experience with us! We're happy to have been able to show how much we value you and your pet. 😊

Best regards,
PetLab Co.

Rated 5 out of 5 stars

I have a 11 year old German shepherd…

I have a 11 year old German shepherd with hip dysplasia, she has been on PetLabCo joint care for many years she has improved much.

10 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Evelyn,

We're so pleased to hear that your dog is doing wonders with our Joint Care Chews. Thank you for your support throughout these years.

All the best,
PetLab Co.

Rated 5 out of 5 stars

Great products

We've been using the joint chews for years with great results on our 13 yr old beagle/Aussie mix. We were so happy with their product that we also got the pro right teeth powder and the dental chews. Our pooch recently went to the vet where she got good reviews on her teeth, and her breath is IMMENSELY better.All of their products have hit the mark for us.

10 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Keni,

We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for your feedback, and we are delighted to have contributed to the well-being of your dog.

Best regards,
PetLab Co.

Rated 5 out of 5 stars

To many more active years!

My dog hates taking any medication/supplement… but she loves to take the probiotics and joint supplements every morning! She just turned 7, very active, and with the joint supplements she should have many more years of being active!

10 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Haley,

We're glad to be a part of your dog's morning routine and her journey to a healthy life. Your support and satisfaction mean the world to us!

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Great supplements

I have been giving my dogs these supplements for years, yeah I believe they're helping them a lot! I have seen great improvement in mobility and less pain!! Even giving it to my younger dog to prevent joint pain from occurring!!

9 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Kelley,

We sincerely appreciate your loyalty to our products! It's fantastic to hear that you have been using our products for years and have witnessed the benefits they have brought to your dogs. Thank you so much for your ongoing support and trust in our brand. ❤️

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Results that I was hoping for

Started using Probiotic Chews for over two years with great results. Started my senior boxer on the Joint Care Chews after we noticed her slowing down and having difficulty jumping up on the couch like she used to. The joint care seemed to help her movement a lot.

9 October 2024
Unprompted review
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Reply from PetLabCo.

Hey Danny,

Thanks a bunch for the glowing review! It’s fantastic to hear our supplements have been great for your dog. We love hearing stories like yours!

All the best,
PetLab Co.

Rated 5 out of 5 stars

The Joint Chews are Great!

Petlab’s Joint Care Chews have helped our thirteen year old dog, Grace move easier and get up from laying down easier and faster. She’s a finicky eater, but she eats these chews without a problem. The subscription plan is amazing because I never have to remember to order more.

9 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Jeff,

Thank you so much for sharing Grace's experience with our Joint Care Chews! It's fantastic to hear that Grace is moving and getting up more easily. We're thrilled that she enjoys the chews and that the subscription plan has been convenient for you. We appreciate your support! 🥰

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Chris and his team are AWESOME!!!

Chris and his team are AWESOME!!!. If you are a pet parent like me, you Love your fur babies unconditionally. I have used several products from PetLabco. They are all very effective, I recommend the joint chews, and Probright dental, it is so expensive to have your dogs teeth cleaned at vet, also risky. Probright is a powder that you put on their food, preferably dry food. I have used it on wet food also, still works. My dogs Love the taste of joint chews, and Probright. If you are considering getting products from this company, I promise you will not be disappointed. Returns are fast, and easy. Just contact customer service, they respond quickly, and work hard to solve any problems. Thank you Pet Labco. Keep up the good work.

8 October 2024
Unprompted review
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Reply from PetLabCo.

Hi Diane,

Thank you so much for your fantastic review! We're thrilled to hear that you and your fur babies have had such a positive experience with our products. We really appreciate your kind words about our team and customer service. Your support means a lot to us, and we’ll continue working hard to keep making a difference for pets and their parents! 🥰

Best regards,
PetLab Co.

Rated 5 out of 5 stars

One of the things I like about Petlab is the fact that they stay in contact with you and provide you and your pet a from-the-earth product.

One of the things I like about Petlab is the auto-ship. I don't have to worry about reordering Artie's Joint Care Chew and getting it in plenty of time before the container is empty. Since giving her these chews, which she waits for every morning, for a 16+ year old girl, she is able to get up and down now with ease, jump on the couch to binge watch Netflix with me every night, and go walking, whereas before I was facing the decision that if she was experiencing so much difficulty in movement, I was going to let her go instead of watching her discomfort and pain. After much research to give it one more try, I decided on Petlab because they really seemed to care about us parents and our fur babies, and I'm so glad I did. Also, compared to other products out there, I feel Artie's joint chews being of all natural ingredients from the earth are the best thing to be putting into her body, and as stated before, she loves the flavor. Thank you so much Petlab for being there for us.

8 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Marilyn,

Thank you so much for sharing your experience with our Joint Care Chews! We're thrilled to hear how much they've helped Artie's mobility and quality of life. We’re also glad that our auto-ship option has made it easier for you to keep Artie stocked up on her favorite chews without any worries. Your trust in us and our commitment to providing beneficial products for your fur baby means a lot to us. ❤️

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Petlab is a great company with great products

Petlab is a great company with great products. My puppy started getting plaque on her teeth. I started using the dental formula that I put in her water. The plaque stopped and is almost gone.

I used the joint chews and the probiotic greenies and Charleigh loves them. All products are fantastic. I highly recommend all products.

8 October 2024
Unprompted review
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Reply from PetLabCo.

Hi Gail,

We're absolutely thrilled to hear that our products have made such a positive impact on your pup's dental health. Your recommendation means everything to us and motivates us to continue delivering top-notch products that pet parents can trust. 😊

Warm regards,
PetLab Co.

Rated 5 out of 5 stars

I had been giving my 18 years old dog…

I had been giving my 18 years old dog Scrappy his Joint Care Chew from Pet Lab and had done wonders to him. Before he was always in pain and dragging himself on the floor . He has more mobility and no pain. Even his vet was amazed and took him out of some meds and told me to keep giving it to him. I always recommend everyone to get supplements they need from Pet Lab. It really makes a difference in or pets health and life. They also offer other supplements for specific conditions and I have heard they are.very good. Their products are of great quality and their customer service are very professional, knowledgeable and very polite. Their deliveries are always on time. A very happy pet and a very satisfied customer.

8 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Delia,

We are genuinely grateful to receive your feedback! It's incredibly rewarding to hear about the positive impact our product has had on your dog, Scrappy. Your feedback is a cornerstone of our commitment to excellence, and we feel privileged to have been able to make a difference for your beloved pet. Thank you for being an essential part of our community and for choosing our product to care for your pet's health! 💓

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Pet Lab has been part of our dog’s life…

Pet Lab has been part of our dog’s life for several years. Our yellow lab has joint issues and presumably a fair amount of pain getting up and down stairs. The Pet Lab formula definitely helps her. A couple of years ago, Chris and I exchanged emails about the (then) new formulation of the joint chews; and I was impressed with her knowledge and confidence in her new formula. We’ve seen nothing but improvement from Pet Lab and highly recommend them.

7 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Jay,

We are so glad to hear that your dog is enjoying a better quality of life now! 🥰 It's heartwarming to know that our product has had a positive impact on her mobility and overall well-being. Thank you for sharing your story, and we're grateful to have you and your dog in our pack. 🐾

All the best,
PetLab Co.

Rated 5 out of 5 stars

Joint care chew

My dogs 12 years old and has arthritis and would start limping when the weather got colder. Since she has been taking the joint care chew, she no longer limps and lives a healthy, active lifestyle.

7 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi James,

It's heartwarming to know that our product has had a positive impact on your dog's mobility and overall well-being. Thank you for sharing your story, and we're grateful to have you and your dog in our pack. 🐾

Sincerely,
PetLab Co.

Rated 5 out of 5 stars

Great results

In our household of two dogs we use the teeth cleaning powder, the joint supplement (oil and chew) and the probiotic chews and I have noticed a major improvement to my pups health after using both! And they love it too!

7 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

HI Alexis,

Your satisfaction is our greatest reward, and we're delighted that our products have contributed to your dogs' well-being. We look forward to continuing to provide products that promote the overall health and happiness of your beloved pets.

Stay pawsome,
PetLab Co.

Rated 4 out of 5 stars

Joint Relief

I am giving this to an active 8 yr. old terrier mix as a preventative assistance! He has no problems, but hope these work so there aren't any! I have been giving them to him for several months now.

6 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Connie,

Thank you for giving our supplement as part of your dog's daily routine. We're crossing our fingers that our product delivers all those awesome benefits. Can't wait to hear how it goes in the future.

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Dependable shipping, effective products

Recurrent shipping is dependable and product freshness and condition is consistent now after some issues initially. The supplements do seem to alleviate our dog's persistent joint pain.

4 September 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello David,

We truly appreciate your kind words. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! 💙

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

It really works!!!!!

At 14 years old, my toy poodle could barely walk. He was yelping many times a day because his joints hurt. After three weeks of being on PetLabCo’s joint medicine, he no longer yelps. He now is 16 years old and getting around well.

6 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Susan,

We’re so happy to hear that our product is benefiting your dog. Thank you for your kind words and for sharing your experience with us. We’re dedicated to providing products that make a real difference.🤩

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Petlab works

Petlab has always sent the product as promised and for my 15 year old the joint support has really been a big benefit and for that I am thankful. My younger dog does well too.

6 October 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Donna,

We truly appreciate you for sharing your positive experience with us! 🥰 Our mission is to help the lives of both pets and owners, and knowing that we are succeeding is what makes all our efforts worth it.

Best regards,
PetLab Co.

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