PetLabCo.  Reviews 

14,883
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,738 reviews, reviewers had a great experience with this company. Customers frequently praise the quality products that effectively improve their dogs' overall health, skin conditions, and dental hygiene. Many consumers mention that placing orders is very simple and packages usually arrive on schedule. Some reviewers were not happy with the subscription system, mentioning ongoing difficulties in stopping recurring deliveries or managing unwanted extra orders that kept arriving unexpectedly. A few other people also felt that certain items did not provide the expected results for their pets' dental care or breath. Additionally, some customers noted occasional issues with delivery services or receiving incorrect shipments.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising noticeable improvements... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the precise arrival... See more

Quality

People report positive experiences with quality, expressing satisfaction as consumers note remarkable... See more

Order

Reviewers mention ambiguous feedback about order, noting that while ordering is simple and packages are... See more

Subscription

Reviewers highlight negative aspects of subscription management, expressing widespread frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more

Company replied

Rated 4 out of 5 stars

Good customer service. The probiotic for my mini poodle has helped her gut and the itchiness she experienced is gone. Her breed is prone to dental issues and the daily dental powder plus brushing... See more

Company replied

Rated 4 out of 5 stars

I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more

Company replied

Rated 4 out of 5 stars

The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line wit... See more

Company replied


Company details

  1. Pet shop

Written by the company

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

How to Manage Your Subscription

Written by the company

You can manage your subscription via our account portal
Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.

Contact info

3.9

Great

TrustScore 4 out of 5

15k reviews

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3.9

All reviews

(14,883)

2,734 reviews in the last 12 months

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joint

Rated 5 out of 5 stars

The joint chewable and probiotic were…

The joint chewable and probiotic were great products

11 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Deb,

Thank you for sharing how well our products are working for your dog. We’re delighted to hear about the positive results and are grateful for your feedback.

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Coda

Our Am Staff, Coda, could barely walk. Once we started to give him Pet Lab joint chews, CBD oil, and glucosamine tablets, he completely turned around. He was then able to walk and do the things that dogs do. He lived another 2 to 3 years because of the supplements.

11 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Bryan,

We're delighted to hear that the chews have made such a positive difference for Coda! It's heartwarming to see our furry friends regain their youthful energy. Thank you for sharing your experience.🥰

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

Renewed Puppy!

My 12 yo beagle/terrier mix acts like a puppy since I started her on the Joint Care chews! She can clear her whole body off the floor when she jumps to catch her treat! Her vet is amazed at how agile she is!
I'm thrilled that she is enjoying her life so much. It's fun to watch her chase the squirrels out of her yard.

11 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Sharon,

We are absolutely delighted to hear that your dog is doing so much better and is living a happier life now! 🥰 It is incredibly uplifting to know that our product has made such a difference to her mobility and overall health. We are so thankful to you for sharing your story, and we are truly grateful to have both you and your dog in our pack.

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

I feel my dogs quality of life at the…

I feel my dogs quality of life at the age of 10 is so much better due to the Pet Lab Co joint supplements. I am thankful I am able to have these available to Mason so he can continue to be mobile and sejoy he layer years 💓 NO doubt these joint supplements have made a tremendous difference! Thank you!!

11 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi there,

We're absolutely thrilled to hear this wonderful news! Knowing that our product is making such a positive difference for Mason is exactly what we strive for. Your feedback reassures us that we're on the right path, and it inspires us to keep doing our best. Thank you! 🌻

All the best,
PetLab Co.

Rated 5 out of 5 stars

Joint Care Chews

I tried a few different joint care chews before I ordered from Petlab. Petlab's Joint Care Chews made a noticeable difference in my older dog. She was able to get up easier and regained some of her youthful mobility.

12 October 2023
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Allen,

We're so pleased to hear that the Joint Care Chews have made such a positive difference for your dog. It's heartwarming to see our furry friends regain their youthful energy. Thank you for sharing your experience! 🥰

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

My 15 year old

My 15 year old, large breed dog has been taking PetLab Joint Care Chews for the past year and seems to be doing well. He has hip issues and has lost strength in his legs. This product has kept him happy.

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello Jean,

Thank you for sharing this amazing feedback! We’re thrilled to know that our product is making a difference in your dog’s life. It’s incredibly rewarding to hear stories like yours, and it motivates us to continue working hard to create products that pets love and benefit from.

Best regards,
PetLab Co.

Rated 5 out of 5 stars

The joint chews have given my bulldog…

The joint chews have given my bulldog the pleasure of walking, playing and jumping without the pain and limp.

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Liz,

That's amazing! It's wonderful to hear that you have noticed significant progress in your dog's mobility. We're thrilled to have been able to help your pup's discomforts. We truly appreciate your feedback! 🥳

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

RayRay’s joint chews

It is always on time. The joint supplements have helped our RayRay more than you would know. It has helped him avoid surgery on his acl’s in both knees

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Shawn,

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our product has successfully helped RayRay and brought him comfort. Your trust and satisfaction mean the world to us. We are grateful for the opportunity to help RayRay's joint health. ♥️

All the best,
PetLab Co.

Rated 5 out of 5 stars

Immediate change in joint comfort

Obvious immediate change in joint comfort, I believe it is a great vitamin to give to a plus sized dog of any age. Just got a five year old German Shepherd and we make sure he gets his chews daily.

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Emily,

Thank you for the lovely feedback! We’re overjoyed that our product is doing wonders for your dog. It's truly heartwarming to hear how it's helping pets like yours. 😊

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint Care Chew is a great product

The customer service from Petlab Co. is refreshing. I had immediate feedback after my dog was refusing to eat her joint care chew supplement. It took a little while, and some peanut butter, but it was worth it. My senior corgi mix no longer hitches when she walks and is perkier.

1 December 2023
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Susan,

Thank you for your kind words about our customer service! It's always wonderful to see our furry friends feeling better. We are grateful for your support and look forward to continuing to serve you and your furry friend with top-notch products and service. ❤️

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

Love the products I'm using from PetLab…

Love the products I'm using from PetLab Co. My recent vet visit was a good reminder of why I use their products. Last year my dog was having joint issues in one of his back legs. I've been giving him the Joint Care Chew, and it appears to be helping out! The same leg had full mobility this year. I also give my dog the ProBright formula daily. The vet said his teeth looked great and to keep it up.

29 July 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Jeremy,

That's fantastic news! It's so rewarding to hear about the positive impact our products are having on your dog. When your vet gives the seal of approval, you know you're onto something great! Thank you for sharing your success story – it's stories like yours that make our day! 💓

Warm regards,
PetLab Co.

Rated 5 out of 5 stars

Subscription for joint chews

Subscription for joint chews. Works wonders for my 17 year old dog.

31 July 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Sharen,

That's fantastic to hear that our product has made a positive impact on your senior dog! It's great to see how the chews have made your dog more comfortable. It's always rewarding to know that our products are making a difference for our customers and their beloved pets. 🥳

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint supplement

We’ve noticed a difference in how our dog gets up from the couch, lying down somewhere, etc., since we began giving her these treats. They definitely do help her joints.

10 May 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey Gaby,

We couldn't be happier to hear your review! We understand how important it is for our furry companions to be able to move comfortably, and we're glad that our product has provided that boost for your dog. We're here to support you and your pet! 🥳

Stay pawsome,
PetLab Co.

Rated 5 out of 5 stars

PetLab products work for my dog

My dog has been getting dental wash, Joint & Probiotic chews for several years now. Our vet was amazed at how good her teeth looked! Although she is almost 14 years old, people have commented on her youthful appearance. I believe PetLab products have been a great influence!

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hello Charlene,

We sincerely appreciate your kind words and your loyalty to our products! It's fantastic to hear that you have been using our products for years and have witnessed the benefits they have brought to your dog. Thank you so much for your ongoing support and trust in our brand. ❤️

Sincerely,
PetLab Co.

Rated 5 out of 5 stars

All around excellent experience

Website is easy to use. Savings with subscription are excellent. Pups love the supplements and my old boy seems a bit happier and more energetic after using the joint care supplements for several months

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Juli,

It's great to hear that you find our website easy and our subscription helpful! We're dedicated to continuing to provide the highest quality products and service for you and your furry friends. Thank you for being a part of the PetLab family! 💙

Warm regards,
PetLab Co.

Rated 5 out of 5 stars

They have EXCELLENT products for my…

They have EXCELLENT products for my dogs!! We use the joint and probiotics and vitamin supplements. My 10 year old labradoodle was getting very achy joints and she has greatly improved!!!Excellent products, they actually really do help the pups!! I’ve got my 5 yo on poodlepointer on the same regiment. Love the products worth every penny!!!

10 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Patty,

We're thrilled to hear that our chews have been keeping your dogs feeling young. It's incredible to see our furry friends staying active and happy. Thank you for sharing your wonderful experience with us!

Kind regards,
PetLab Co.

Rated 5 out of 5 stars

PetLab has given me my dog back

Sierrra has been on joint care and probiotics for at least three years. I have seen a big difference in her ability to walk without limping and pain. I knew from the vet that her age was taking a toll on her back legs but these PetLab tablets helped relieve her aches. When her allergies were her affecting her ears and skin,
I put her on the Allergy pills which have done an amazing job as I do not have to clean her ears daily. Less shaking her head and licking her skin.

1 June 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Lynell,

We're thrilled to hear that Sierra has found comfort with our products. Thank you for your heartfelt feedback, and we appreciate your trust and loyalty. We're dedicated to continuing to provide the highest quality products for Sierra and all our furry friends. Thank you for being a part of the PetLab family! 😍

All the best,
PetLab Co.

Rated 5 out of 5 stars

Three Healthy Dogs!

We’ve been giving our three dogs Joint Chews for four years. Our Labrador had some problems with hip movement. We started her on the joint chews around the time we adopted her at age two. She loves them and they honestly do help her be able to run, swim and play like all other dogs! We tell them, “You need to be healthy girls!”, and they get so excited for their chews. We give them to our other two dogs to help them stay healthy. One is an Aussie now aged five and the other is our rat terrier. Our rat terrier is 15 and the chews help her mobility and overall health as well. We’ve given the chews to our Aussie dog her whole life, as a preventative measure, and she’s very healthy overall. Our orders have always been on time and great quality.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Shawna,

We want to express our heartfelt gratitude for sharing your experience. It means a lot to hear how our products made a positive difference in your dogs' lives, helping them to live comfortably. Your kind words are deeply appreciated, and we are honored to have been a part of your dogs' well-being. Thank you again for your support.🥰

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Joint care chews are the best

We’ve been customers for about 5 or 6 years and definitely believe in the joint care chews. All of our dogs have been on them or are currently taking them and there’s no doubt they have lived longer active lives because of them. Our Great Dane is 8 and acts like a puppy. Our GSD is 12 with an old hip injury and can still run you down like a K9. Our vet approves of the ingredients and recommends we start any new pups on these chews as well.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hi Ben,

We're thrilled to hear that our Joint Care Chews have been keeping your dogs feeling young and energetic for years. It's incredible to see our furry friends staying active and playful. Thank you for being a loyal customer for years. We're grateful to have customers like you who value their furry companions as much as we do. 💙

Best regards,
PetLab Co.

Rated 5 out of 5 stars

Caylie and her Joint Chews

I love that Caylie, my 13 year old dog, is doing so well with her joint chews! She has been taking them for several years. It's so convenient to have the chews come directly to my house. I would recommend these chews to any one whose dog is experiencing joint issues.

9 August 2024
Unprompted review
PetLabCo.  logo

Reply from PetLabCo.

Hey J,

We're thrilled to hear that Caylie has found comfort with our Joint Care Chews. Thank you for your heartfelt recommendation, and we appreciate your trust and loyalty. We're dedicated to continuing to provide the highest quality products for Caylie and all our furry friends. 😍

Stay pawsome,
PetLab Co.

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