The customer support agent was friendly but also clear about what I could expect. The solution came within a reasonable period of time.
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See what reviewers are saying
This thing is part of a scam. I live in South Africa and I never signed up or created an account with thepetzone and they keep taking money out my account. And trying to talk to someone about it is im... See more
Elsa treat me better than anyone in this company, thanks to her I can cancel everything because the rest don’t pay me any atention. Elsa is a very good worker, if everybody works like her, your compan... See more
Thepetzone solved my issue, I thought they have forgotten about it. But I've just received my solution. I wanted a refund because my subscription was a mistake, they told me they couldn't refund me m... See more
4.2
Great
216 reviews
Hasn’t replied to negative reviews
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I don't know what the company does.
28 March 2025
Unprompted review
The assistance I received from Elsa was great thanks a lot
The assistance I received from Elsa was great she assisted me and she helped me to resolve the problem
4 March 2025
Unprompted review
they deducted from my debit card but…
they deducted from my debit card but when I told them I want to cancel they were very helpful and quickly response
22 February 2025
Unprompted review
Appreciating full understanding of my…
Appreciating full understanding of my case
26 February 2025
Unprompted review
Alero is resolving the issue
24 February 2025
Unprompted review
Careful
Careful: this is a scam. They impersonated rituals to get me to pay 2 euros for a birthday gift which never arrived. Then they subscribbed me to their membeeship without consent and started taking money from my bank account. I already went to the police. Do not trust.
19 February 2025
Unprompted review
Reply from Thepetzone
Hello,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thepetzone.vip for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Jay
Wonderful experience
I had a pleasant experience with "Thepetzone." Edith contacted me and guided me to make the process pleasant. I had assistance and guidance. I recommend to anyone interested!
Thank you, Edith!
30 January 2025
Unprompted review
Great customer service thanks to Declan
28 January 2025
Unprompted review
Great service
Good day thank you Emily for the great service and for sorting out my query as soon as possible.
26 January 2025
Unprompted review
Good service
I had a problem and my problem was solved by Elsa, I'm very grateful for helping me!
16 January 2025
Unprompted review
Issue addressed
Issue addressed and refund given and helpful customer service in getting my money back.
16 January 2025
Unprompted review
I liked the quick feedback
I liked the quick feedback, but unfortunately when I accepted the product it was not stated first it is a subscription, so this is where communication is lacking. People I message with are friendly, understanding and professional. Greatly appreciated.
10 January 2025
Unprompted review
Customer service
The truth is that the main page is a very good inbox, but online customer service does not cooperate for the best experience, I have decided to leave or unsubscribe permanently in thepetzone because they did not give me the treatment I expected, I hope they improve that and expand the options for online management to be much more efficient and comfortable.
Thank you for contacting me about my problem Eugene
8 January 2025
Unprompted review
Membership fees
Thank you Jamal for resolving my problem speedy, it is much appreciated.
7 January 2025
Unprompted review
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