The PharmPet Co Reviews 

Love PharmPet! They are so quick at sending your order. I do not use anyone else. Prices are competitive. Its easy to pop a prescription through for my cat. Thank you team!

Great company, when my vet messed up they helped me sort it out, very good at sending the medication promptly

Excellent, diligent, conscientious and reliable service. Very quick delivery too.

Ordering was easy with just a few pet details and the product was dispatched really quickly .
Perfect transaction x

Always efficient, quick delivery, best prices. They even went above & beyond, as when my delivery went astray, & I was panicking as I was running out of the medication, PharmPet sent me out a replacement med straight away, no quibble, thank goodness as my cat needed her meds urgently. Brilliant service.

Excellent service , very quick turnaround

Ordered Librela solution for my Lurcher. Very quick delivery. Excellent packaging. Great product.

I usually order prescription from another pet pharmacy so this is the first time I used this the PharmPet company. Oh my God never have I been involved a company that customer service is utterly disappointing and incompetence at another level. Even my message was not read then deleted, very unprofessional. Not only that have the audacity to say I am not to receive partial refund for one medication where I placed wrong dosage. In the beginning they were saying wait for few days then when few days passed then I asked what is the delay not only that i paid it by paypal so when merchant sent a refund immediately a notification notifies me. So I knew they never even processed a refund so when I probed again then they turn around and say oh we have never charged you fully please send an evidence of the bank statement. I could not believe it, even their account team dared to lie of course I provided the evidence. Only then few days later they issued a refund reluctantly and no apologies or even an email in response to my message. I would never ever order from this company. I even thought for a moment if this company was a scam. Please avoid at all cost ordering from this company. You will go through so many unpleasantries and inconveniences.

I ordered pro enzorbs for my dog (no prescription needed).

The delivery charges were quite expensive but I needed them quickly so I paid £5.49 delivery for 24 hour Royal Mail.

Three days later no sign of them or an email saying they had been dispatched.

I emailed company who replied swiftly saying they would dispatch them.

I have them expressed my dissatisfaction with paying nearly £6 for next day delivery for them to say it was next day delivery once they were dispatched and they aim to dispatch as soon as possible.

This should not be advertised as next day if the company can’t be bothered to dispatch them.

AVOID AVOID AVOID

I ordered dog food on Monday January 12th. I called on the 19th to find out where my was and was told that it wasn’t dispatched until Friday January 16th. This is extremely poor. I was told that we would receive today, January 20th. We didn’t receive it as it has only got to the depot. Extremely poor service and I will not purchase from them again.

The price is great but when you pay for 24 hour delivery and get it 80 hours later that is terrible .They will blame parcelfore

Ordered some pet snacks online. On sending the order, the screen immediately changed to tell me that I had been charged (in full) but there was a problem. Telephoned to be told that they didn’t have enough of the product. I did agree to taking what they had, and expected an immediate refund for the remainder.
As I hadn’t heard anything about the refund, telephoned to find out what was going on, and as no good explanation was offered, I asked that the accounts people called me (twice) which they didn’t do.
Just found out (not from the company who still haven’t called) that my refund is due next week, some 6 days after the order.
They were quick enough to take the money (fraudulently, in my opinion as they knew they couldn’t fulfil the order) but they had no intention of refunding the balance just as quickly. Very ‘shady’ practice.
They need to sort out their software so this can’t happen in the first place and sort out their appalling lack of proper customer service to avoid upsetting customers. I did NOTHING wrong, yet I am being treated with a lack of respect.
Avoid this lot like the plague.

**Since writing this, I have had a pleasant phone call to apologise and offer an explanation. However I still say that it shouldn’t have happened**

The site accepts that my dog has a prescription lodged with Pharmpet but will NOT accept payment and place the order. Am disabled but will HAVE to try and get to the vets today as need meds for the dog!!!
I have paid £35 for this prescription!!

Ordered for the first time 5 days ago, got order confirmation email instantly. Today I got a refund from PayPal but had nothing to say my order has been cancelled from them. Bad customer service, wouldn't recommend.
I'll stick with animed, pay a little more but they're reliable.

Wish I had read the reviews before I purchased! Ordered frontline flea/tick spray in 5th December!!!! It’s now 11th and I’ve still not received it! I tried calling and got a very unhelpful woman who sounded like she was bored!… still haven’t received the order… will now be getting a refund!

Very very slow processing of the order for the second time. This is not useful if medicines are required urgently for our pet. I used this service as I use Pharmacy 2 U for our human medicine and they operate very quickly.

Canceled my order and told me there was a pricing error.

Rubbish company.

Please avoid, buy your stuff from ANIMED instead!!!

I used the company twice and found them to be difficult regarding a written prescription. They requested the strength of dog Metacam be on the written prescription but it only comes in one strength. They tried to say the dispensing guidelines had changed in September 2025 but this is completely untrue as they haven’t been updated since 2024. Myself and my daughter both work in vets so knew it was incorrect

You would not answer phone at 15:50 and just kept hanging up, absolute disgraceful service, let's hope nobody gets sick or dies from your ineptitude.
White service, avoid avoid avoid

Tried other companies but unable to send copy of prescription. Also other companies dearer and would add postage / delivery charges. PharmPet Co much easier to navigate on line including cost and free delivery.